Push email delays

[Mlrollin91]

FWIW, in my testing I found that the phone doesn't necessarily need to be asleep to reproduce the issue. In fact I remember the last call with my senior advisor he had me test it with my screen unlocked and the phone on and email still did not push to my device.

This. I don't receive email notifications if my screen is on and I'm actually using the phone. Doesn't make a difference if it is asleep or not.

 

[mazdamiata210]

Spark has been delayed for me for the first time. Not sure if it was just a glitch but some emails were coming in about 10 minutes delayed

 

[whsbuss]

Not an iOS? Remember that push services will stay in que to push until it's received or receiver request it. Meaning if all you have is an iPhone and it's turned off, the push email will stay in que and continue to push until it's received (device turned on). The iOS device could be an issue as well. Meaning while the mail app is not in use it's dormant and not waiting to receive. Mail app with push should never be in a dormant state to receive data.
Only Apple knows what they have set up and the issue(s) that are within.

Sounds good, but the native mail app does notify via push for outlook.com emails for me. Just iCloud seems to have the issue

 

[Brewing]

Came here because we are having same problem. iCloud email on 2 iPhones and 2 iPads. All started with slow and delayed push email after iOS 10. Wasn't a problem prior to that. Sure hope they figure something out.

 

[Mlrollin91]

For the first night in almost 2 weeks, emails did not push in the overnight hours. Typically my issue is during the day, but this morning I checked my email and had 10+ emails.

 

[Darshizzle]

That article describes push as how it works for apps. For the iOS Mail program it works slightly differently. For mail servers that support push mail in the iOS Mail app (iCloud, Yahoo, Outlook, etc), when a new mail arrives at the server, the server sends a message to Apple's Push Notification server as described in the article, but it doesn't get sent to the iOS device as a normal push notification.

When a mail server push notification comes in, it triggers the iOS Mail app to go out and fetch all new Mail for that server's inbox via IMAP. That's why when push mail is working correctly, you can actually put the phone in airplane mode after mail is pushed to the iOS device and open the app and read the mail. This is actually easy to see if the Mail app is already open when new mail arrives as you'll see it download all the new Mail for that server.

That differs to how the article describes it, which is sending a push notification containing a brief summary of the email. That's how third party apps like Yahoo Mail and Gmail work, but the native Mail app is special.

Interesting!

I know that's how the old mail app used to act before Notification Center came about. Maybe they changed it because the native mail app ain't so native anymore.....it can actually be deleted and downloaded again from App Store??? Either way, the "push" server ain't talking to our iOS devices, for whatever reason!

 

[Darshizzle]

Push worked last night for a few hours. Worked this morning till 0945hrs eastern.....now dead!

Pushes fine to blackberry and EMAIL app!

 

[whsbuss]

Push worked last night for a few hours. Worked this morning till 0945hrs eastern.....now dead!

Pushes fine to blackberry and EMAIL app!

Same here. Got two in a row, now nothing.

 

[starkillers]

Amazed and completely frustrated with how Apple is handling or should I say NOT handling this scenario. I filed my original complaint third week of Sept regarding this and we are now Nov 3 without any movement. I have provided logs, spent hours on the phone, answered emails, had advisors duplicate the issue... and they still won't acknowledge this as serious. Unbelievable!!

 

[whsbuss]

Amazed and completely frustrated with how Apple is handling or should I say NOT handling this scenario. I filed my original complaint third week of Sept regarding this and we are now Nov 3 without any movement. I have provided logs, spent hours on the phone, answered emails, had advisors duplicate the issue... and they still won't acknowledge this as serious. Unbelievable!!

First, thank you for your efforts in this. It (hopefully) will benefit all of us. I've done similar things with Apple and nothing resolved yet. Some feedback the engineers are saying is network loads could be affecting the APN's ability to send notifications. I'm not too sure I buy that because its never been that bad - since iOS 10 really hit the masses is when I noticed it. Hang it there folks

 

[Darshizzle]

First, thank you for your efforts in this. It (hopefully) will benefit all of us. I've done similar things with Apple and nothing resolved yet. Some feedback the engineers are saying is network loads could be affecting the APN's ability to send notifications. I'm not too sure I buy that because its never been that bad - since iOS 10 really hit the masses is when I noticed it. Hang it there folks

If an engineer told you that.....he/she is a p*** poor engineer.

 

[whsbuss]

If an engineer told you that.....he/she is a p*** poor engineer.

I guess. Now again I'm not getting sound and banners for iMessage when the iPhone is asleep. I turned off/on in the Notification settings but no dice. Man this is awful.

 

[testcard]

This evening in the UK, all of my @me.com emails are being pushed as expected without any delay. First time I've seen this behaviour for several weeks.

 

[Darshizzle]

I guess. Now again I'm not getting sound and banners for iMessage when the iPhone is asleep. I turned off/on in the Notification settings but no dice. Man this is awful.

well......the network is just busy.....

hahahahaha! sorry, just kidding.

I feel your pain/frustration.......5yrs of troubleshooting mode for my account!!!!!

 

[Mlrollin91]

Just got a call from my Senior Advisor. Saying the engineers have made some fixes. I haven't received enough emails to fully test though. But, the voicemail notification from the advisor did not push. I had to enter the phone app before the voicemail appeared.

 

[testcard]

Around a dozen emails this evening, all being pushed as expected. Fix could be working.

 

[C DM]

Just got a call from my Senior Advisor. Saying the engineers have made some fixes. I haven't received enough emails to fully test though. But, the voicemail notification from the advisor did not push. I had to enter the phone app before the voicemail appeared.

Some fixes sort of on the backend/server side of things? Or perhaps something that would need to get pushed out as part of something like an iOS update?

 

[Mlrollin91]

Some fixes sort of on the backend/server side of things? Or perhaps something that would need to get pushed out as part of something like an iOS update?

Server side.

 

[epelba01]

This evening in the UK, all of my @me.com emails are being pushed as expected without any delay. First time I've seen this behaviour for several weeks.

Same here

 

[Darshizzle]

It's great to hear push appears to be working for some. I'm gonna be the pessimist.

Push last night was 50/50. This morning(thurs) 80/20 to the good side.

Then like clockwork, at 0945hrs EST....dead! For 6 hrs no push. I had a blackberry receiving push throughout this time.

At 1545hrs EST, push came to life.................it appears. Havent received enough emails to give a report.

I'm expecting an outage tonight or tomorrow, on schedule.

 

[ATC]

Seems to be working good since the afternoon but I've been burnt before by prematurely thinking it's been fixed only to fail again within a day. I'll reserve judgement till this time tomorrow. See you all then : )

 

[Mlrollin91]

After the one failure right after speaking with the rep, things have been pretty good thus far. Still not holding my breath though.

 

[starkillers]

My rep called and said they want more logs this afternoon. So unless something changed since then, I am sadly playing the pessimist.

 

[Mlrollin91]

My rep called and said they want more logs this afternoon. So unless something changed since then, I am sadly playing the pessimist.

They told me they had 'fixed' it, yet still want more logs. Makes no sense, but as I said, working so far.

 

[starkillers]

They told me they had 'fixed' it, yet still want more logs. Makes no sense, but as I said, working so far.

Keep us posted. How about VM?