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OP wrote:
"I did research before putting in an order of $3,400."

Why would anyone spend $3,400 for a Mac Mini...?
(dude, that's a serious question)

Edit:
But serious questions deserve serious replies.
Take it back.
Get a refund.
Get something else -- an iMac, or perhaps you'd better get a Windows box...

No idea. Lesson learned I guess. Overpriced and underdelivered. Returning it within the next hour or so.
[doublepost=1544889240][/doublepost]Boxed up and ready to return. Will wait till 2019 and hope the Mac Pro will be better. If not, got no choice but to go PC.
 
Trolling? lol You're hilarious. 1) I did research before putting in an order of $3,400. You know what the buying behaviour process is? Starts with need recognition, then goes to search. I researched if buying this mac is a good thing. Some people don't have that type of money to throw away. Hence why I asked the questions on this forum before buying. 2) Found I have about 75% of the common problems people say they experience on this forum. How is that trolling?

My reasons for posting this much are not to discourage others from ordering the product, rather, to find a resolution for my problem as well as possibly helping someone else make a decision if the mini is right for them. I am simply sharing my experiences (just like everyone else on this forum). No one is trolling. No one is fake. This is a real problem that should be addressed by the company.

  • Screen Flickering (now it stopped, I am sure it will come back though)
  • Monitor doesnt recognize after reboot (probably because it does not recognize my Bluetooth even)
  • Bluetooth disconnects or sometimes does not even connect
  • and Occassional freezing
This is not me trolling. I purchased an almost fully upgraded mini. Only to find the same problems others complained about in this forum. So next time, try not to call someone out for simply trying to get a resolution to their problem, asking for help from a community.

Then post the picture he requested.
[doublepost=1544890551][/doublepost]
No idea. Lesson learned I guess. Overpriced and underdelivered. Returning it within the next hour or so.
[doublepost=1544889240][/doublepost]Boxed up and ready to return. Will wait till 2019 and hope the Mac Pro will be better. If not, got no choice but to go PC.

No pictures huh? I guess he maybe right then...you seem to be staying away from posting a picture like he said for some reason....
 
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Then post the picture he requested.

For what? Spend more time to please others? Take a pic of the monitor not recognizing? For the bluetooth not working smoothly? lol How do I take a pic of that?

Anyways, I cant anymore because I reset the computer and its already packed away. Going back to Apple in an hour or so (return).
 
For what? Spend more time to please others? Take a pic of the monitor not recognizing? For the bluetooth not working smoothly? lol How do I take a pic of that?

Anyways, I cant anymore because I reset the computer and its already packed away. Going back to Apple in an hour or so (return).

I think you are trolling. You won't take a few seconds to prove you own it. And you just registered. Enjoy your PC.
 
Replacements outside US and for BTO models take more time tho... I bought an i9 that turned out faulty in september (bought in august, i received it in late september), and it took so much time to sort out a refund with apple and to order new one that i still don't have it. So that's now almost two months with a faulty computer and another month without.
Mine was BTO and the turnaround was about a week.
 
rather, to find a resolution for my problem

It seems to me you were looking for trouble, and you found it. You expressed your anticipation of trouble with the product before the purchase, and trouble with Apple Support, before even calling them. Which, AFAIK, you never did:

What would you expect me do? Call apple support, be on phone for 2 days to find a resolution

Call Apple Support. Or return for an exchange. Or return for a refund. But you didn't. You just came here and complained. I don't understand why you just put up with the problems?

Sure, there are a lot of people here that can help you. You might find a solution here that you might not with Apple Support. But, then - you didn't even ask for help here. Didn't ask Apple for help, didn't ask us for help.

BTW, some misunderstanding here about "return period". Should be obvious it does not apply to defective products, which are covered by a 1 year warranty in the US and more for the lucky Euros. There is no rush, unless you think you may just prefer to return and not replace. And that would only apply if we were not in the extended holiday return period.

And, ultimately, Apple is not going to make you keep and pay for a product that doesn't work.
 
Mine was BTO and the turnaround was about a week.

Mine was BTO i9 and it took three weeks. Mac Mini and 13" were ordered on 4th of December and will hopefully arrive before holidays.
I'm super happy for you that you live in a country where Mac BTO's turnaround time is one week, but not everyone on the planet does...

The odds of this being true are beyond astronomical...

There's a 120 page thread on KP over at MacBook Pro forum.
And a 40 page thread on speakers crackling.

The odds of receiving a faulty unit are not astronomical...
https://www.apple.com/support/exchange_repair/
here's the current recall program for apple.

The odds are not huge, but obviously, things happen.

The 2018 MacBook Pro's shipped with throttling VRM for crying outloud, how badly do you have to screw up to let that slip through? Give me a break.
 
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Mine was BTO i9 and it took three weeks. Mac Mini and 13" were ordered on 4th of December and will hopefully arrive before holidays.
I'm super happy for you that you live in a country where Mac BTO's turnaround time is one week, but not everyone on the planet does...
You made a statement saying that BTO turnaround time is garbage and I was simply sharing my experience. Clearly BTO exchanges can either be good or in your case, very very bad. It sucks that it took that long to get your stuff back. If that happened to me, I’d be pissed.
 
That is news to me.

https://www.macrumors.com/2018/07/24/throttling-i9-macbook-pro-power-delivery-chip/

You made a statement saying that BTO turnaround time is garbage and I was simply sharing my experience. Clearly BTO exchanges can either be good or in your case, very very bad. It sucks that it took that long to get your stuff back. If that happened to me, I’d be pissed.
My statement was: "Replacements outside US and for BTO models take more time tho"

A week is still a week and one a single day as it's usually the case for standard off the shelf models.

If you wait 3 weeks for a computer and then it arrives and performs less than stellar you'll be pissed. You'll also be pissed because if you return it you will wait another three weeks for another one. And if that one is also a dud, you end up going to another vendor. (I didn't, yet)
 
https://www.macrumors.com/2018/07/24/throttling-i9-macbook-pro-power-delivery-chip/


My statement was: "Replacements outside US and for BTO models take more time tho"

A week is still a week and one a single day as it's usually the case for standard off the shelf models.

If you wait 3 weeks for a computer and then it arrives and performs less than stellar you'll be pissed. You'll also be pissed because if you return it you will wait another three weeks for another one. And if that one is also a dud, you end up going to another vendor. (I didn't, yet)

That was an assumption which Apple already fixed the throttling with a software update.

https://www.leafandcore.com/2018/07/29/apples-macbook-pro-update-fixes-throttling-leaves-issues/

How did Apple Fix It?
A Reddit user had theorized that Apple’s throttling was due to a software bug before Apple released their fix. The bug, they claimed, was not due to the processor overheating due to the poor design of the MacBook Pro, but the voltage regulator module (VRM). The component in charge of providing electricity to the processor “believed” it was reaching its thermal threshold (overheating). It would then cut power to the CPU, slowing it down considerably. The poster created a fix that would change these values, allowing the VRM to provide more power. Apple’s fix, they claim, does this at a lower level, and, while slightly slower than their fix, Apple’s fix is safer to implement.

Basically put, the processor itself wasn’t overheating. The VRM “thought” it was overheating, and throttled the CPU in order to cool down. Apple has fixed that bug, working with Dave Lee, who first discovered and proved the issue on YouTube. Together, they were able to prove that the 2018 MacBook Pro no longer throttles the CPU.
 
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https://www.macrumors.com/2018/07/24/throttling-i9-macbook-pro-power-delivery-chip/


My statement was: "Replacements outside US and for BTO models take more time tho"

A week is still a week and one a single day as it's usually the case for standard off the shelf models.

If you wait 3 weeks for a computer and then it arrives and performs less than stellar you'll be pissed. You'll also be pissed because if you return it you will wait another three weeks for another one. And if that one is also a dud, you end up going to another vendor. (I didn't, yet)
I’ve had this happen with other orders so I know the pain. It really sucks.
 
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For what? Spend more time to please others? Take a pic of the monitor not recognizing? For the bluetooth not working smoothly? lol How do I take a pic of that?

Anyways, I cant anymore because I reset the computer and its already packed away. Going back to Apple in an hour or so (return).

Take a Pic of the Mac Mini/Yo Mama and Todays Headline from the NY times!! :apple:
I double Dare you?? :p
 
Are you serious? Oh, because you have been a member of this site for years, gives you more authority over new members? I joined this forum because I was considering buying a 2018 mini and wanted to do research before spending this amount of money on a machine. Do nothing about the problem? ITS A NEW COMPUTER! What would you expect me do? Call apple support, be on phone for 2 days to find a resolution? Bluetooth problems, flickering screen, occasional freezing....If I already researched on this forum and saw that the only resolution to the Bluetooth problem that some are experiencing is a dongle, what good is calling the company going to do? I simply still kept my order after reading all the comments because I too was thinking "hey, this happened to them, doesn't mean it's going to happen to me". But here we are, it happened. So don't say "allegedly having problems with". Read all the comments in the forum. Didn't just happen to me. There's you're proof.

Dead serious.
 
That was an assumption which Apple already fixed the throttling with a software update.

https://www.leafandcore.com/2018/07/29/apples-macbook-pro-update-fixes-throttling-leaves-issues/

How did Apple Fix It?
A Reddit user had theorized that Apple’s throttling was due to a software bug before Apple released their fix. The bug, they claimed, was not due to the processor overheating due to the poor design of the MacBook Pro, but the voltage regulator module (VRM). The component in charge of providing electricity to the processor “believed” it was reaching its thermal threshold (overheating). It would then cut power to the CPU, slowing it down considerably. The poster created a fix that would change these values, allowing the VRM to provide more power. Apple’s fix, they claim, does this at a lower level, and, while slightly slower than their fix, Apple’s fix is safer to implement.

Basically put, the processor itself wasn’t overheating. The VRM “thought” it was overheating, and throttled the CPU in order to cool down. Apple has fixed that bug, working with Dave Lee, who first discovered and proved the issue on YouTube. Together, they were able to prove that the 2018 MacBook Pro no longer throttles the CPU.

You missed the point. A big number of laptops were essentially beta-tested by early adopters that discovered this - it was a serious bug that would have needed to be fixed before shipping.

Now please, explain 50 pages of speaker crackles, 20 threads of audio dropouts due to some timed events, 100 pages of T2 kernel panics, and at least 3 counts of Vega20 flickering in a few days on this forum alone.

My friend got a 15" that had screws so tightly screwed in it bent the bottom case. He got a replacement - nonetheless, don't tell me Apple's QC has been fine recently.
 
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It seems the OP has disappeared and will never post a picture. I am pretty sure he doesn't own one after this.
[doublepost=1544978734][/doublepost]
You missed the point. A big number of laptops were essentially beta-tested by early adopters that discovered this - it was a serious bug that would have needed to be fixed before shipping.

Now please, explain 50 pages of speaker crackles, 20 threads of audio dropouts due to some timed events, 100 pages of T2 kernel panics, and at least 3 counts of Vega20 flickering in a few days on this forum alone.

My friend got a 15" that had screws so tightly screwed in it bent the bottom case. He got a replacement - nonetheless, don't tell me Apple's QC has been fine recently.

I was just correcting your misinformation that you posted. You said it was a VRM issue still, and I said that was news to me. And proved to you it was a software update that fixed the bug.

Now you are back peddling because you can't admit you were wrong.

As long as Apple fixes the issues, there is no issue to worry about. Which Apple has been working on. And anyone who thinks Apple is using their customers as Beta testers, needs their head checked. All manufactures, from computers to automobiles, have issues on new products. It happens.
 
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A big number of laptops were essentially beta-tested by early adopters that discovered this - it was a serious bug that would have needed to be fixed before shipping.
Alot of bugs should be fixed before shipping from every manufacturer out there. Dell, Lenovo when it comes to laptops, Sony and LG for TVs and so on. Yet everyone is supplying software updates. You'd think NASA would test their multi-million dollar products before shooting them into space or landing on Mars. Yet they're doing software updates to fix things, in places they can't even go to.

As long as they fix things with "simple" updates, it's ok. Get used to it, there's probably even a bug in your toaster and coffee machine... you just haven't noticed yet.
 
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As long as Apple fixes the issues, there is no issue to worry about. Which Apple has been working on. And anyone who thinks Apple is using their customers as Beta testers, needs their head checked. All manufactures, from computers to automobiles, have issues on new products. It happens.
So, audio-dropouts that people fix with disabling Wi-Fi and automatic time adjustment that has been going on since T2 launch is fine by your accounts?
Buying a T2 machine means playing lottery of it being useless for audio and there hasn't been a fix in what, a year? How is that acceptable? Kernel Panics?

Alot of bugs should be fixed before shipping from every manufacturer out there. Dell, Lenovo when it comes to laptops, Sony and LG for TVs and so on. Yet everyone is supplying software updates. You'd think NASA would test their multi-million dollar products before shooting them into space or landing on Mars. Yet they're doing software updates to fix things, in places they can't even go to.

As long as they fix things with "simple" updates, it's ok. Get used to it, there's probably even a bug in your toaster and coffee machine... you just haven't noticed yet.

They didn't fix plenty of things yet with T2 machines and its been quite a while.
 
So, audio-dropouts that people fix with disabling Wi-Fi and automatic time adjustment that has been going on since T2 launch is fine by your accounts?
Buying a T2 machine means playing lottery of it being useless for audio and there hasn't been a fix in what, a year? How is that acceptable? Kernel Panics?
How do you know what the source is for these issues? Not everyone has these issues it could be caused by any number of things. I find it odd that people always assume T2 is to blame, only because kernel panics are reported this way now. It's fairly easy to write some code that can cause a kernel panic and the report will show T2 even though it has nothing to do with it. Just look at your V20 flicker example which is caused by 3rd party software such as Chrome. Don't run Chrome and it's fixed. At some point Apple and/or Google will fix this, but until then it's not clear who's to blame.

They didn't fix plenty of things yet with T2 machines and its been quite a while.
Again, they (Apple, Google, Microsoft, NVIDIA, AMD, ...) have not fixed alot of things in their software. This necessarily has nothing to do with T2. I get an occasional kernel panic on a MBP as well when I have Word or Excel open when putting it to sleep for a longer period of time, say over the weekend. When quitting Word/Excel before putting it to sleep, it's fine. Software bugs exist in every software out there and are usually fixed when they can be replicated. Software these days is more complex than in the 80s and even back then we had software updates. Just not via internet, but delivered on tapes or floppy discs.
 
Wow. I know the OP did not exactly put their best foot forward here, but the way this thread has gone is pretty ridiculous, especially for a forum that is generally rather welcoming. Requesting pictures? Get a grip. Dispatch your advice and move on. No reason to berate someone that is obviously going throug a crummy situation.

OP, the best course of action is to return or talk to Apple. You should not have to do that, but it happens that sometimes duds come off the line. Having said that, I have owned 4 MacBook Pros, a MacBook Air, and an iMac. Within my family, I have had another 2 MacBook Pros, an iMac, and 2 MacBook Airs. Of those, only the MacBook Airs were problem free. The rest all had issues within the AppleCare term (3 years). Nearly all of them are still in service and were trouble free after the AppleCare ran out. Apple has always had an issue with initial quality, but once they get past that initial time period, they tend to run fantastically. It is part of the reason their refurbs are so popular.
 
How do you know what the source is for these issues? Not everyone has these issues it could be caused by any number of things. I find it odd that people always assume T2 is to blame, only because kernel panics are reported this way now. It's fairly easy to write some code that can cause a kernel panic and the report will show T2 even though it has nothing to do with it. Just look at your V20 flicker example which is caused by 3rd party software such as Chrome. Don't run Chrome and it's fixed. At some point Apple and/or Google will fix this, but until then it's not clear who's to blame.


Again, they (Apple, Google, Microsoft, NVIDIA, AMD, ...) have not fixed alot of things in their software. This necessarily has nothing to do with T2. I get an occasional kernel panic on a MBP as well when I have Word or Excel open when putting it to sleep for a longer period of time, say over the weekend. When quitting Word/Excel before putting it to sleep, it's fine. Software bugs exist in every software out there and are usually fixed when they can be replicated. Software these days is more complex than in the 80s and even back then we had software updates. Just not via internet, but delivered on tapes or floppy discs.

Because I ran the exact same config on a T2 macbook pro as i did on a non-T2 macbook pro. The only difference was one was a T2 MacBook Pro and the other was pre T-chips MacBook Pro.
And the non-T2 worked fine.
And none of the non-T2 users are reporting sporadic dropouts on clean systems.

They're advertising these computers as "logic pro machines" yet they often cannot do that... what am i supposed to do, swaps till i find one that works? :D
 
Because I ran the exact same config on a T2 macbook pro as i did on a non-T2 macbook pro.
That's not even possible. You can start the same applications, but the underlying system will be different. T2 aside, there's still different hardware in the newer MBPs in comparison to older ones which in turn requires different kexts to be loaded and may cause different behaviour. Might be as easy as rebuilding the kext cache, might be an issue with an application and the loaded kext or something different entirely. In a perfect world things would be... well, perfect. But it happens. If it would be an hardware issue causing it, it would show up on every unit sold. Heat related issue on T2 would have far more serious issues, as we've seen in the past with GPUs. Again, if it's so clear what the issue is, it would be easily fixed.


They're advertising these computers as "logic pro machines" yet they often cannot do that... what am i supposed to do, swaps till i find one that works? :D
How many have you tried? I'm not using Logic Pro, but I've yet to work on a unit that has audio issues. Could it be a Logic bug? I have quite a few students using MBPs and have yet to hear complains about these issues. So this is not a "every unit has it" situation. Of course people on forums will gather and complain, while the majority of users are happy. Apple will deliver a fix as soon as they can, if it's their fault. Maybe it's caused by 3rd party software, then this party will update the software causing it. And even if it would turn out to be a non-fixable problem, Apple will issue a repair/replacement program.
 
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