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Spoofing a phone number is the easiest thing in the world. That's hacking 101. Conceptually, phone numbers are archaic. In Asia, hardly anyone exchanges phone numbers nowadays (or SMS sent to those phone numbers). Nearly all communication is done via messaging apps. People in those countries rarely use "minutes" to talk. Everything is data-based. During my travels throughout SE Asia, I found that most people only get data plans. There's a reason why most major institutions did away with 2-factor authentication via SMS. People were cloning SIM's left and right, which enabled them to intercept your verification SMS.

So, please, let's not act as though a spoofed phone number is a rarity.
 
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There's a simple question that's been asked - and not answered - several times. How did you / by what mechanism (i.e., a link in a Message, an attachment in an email) were you sent the diagnostic app.

Admittedly it wasn't entirely clear, but OP did indicate he hasn't actually installed anything yet. Sounds like he (correctly/wisely) began questioning the caller before getting any info on whatever the caller wanted him to install.

no I did not should have waited for the final email but I discussed before that it is impossible for apple to know my telefone number
 
Seems to me it's fairly obvious how this happened. Someone knows you based on specifics posted elsewhere online. Your user name on here is the same elsewhere. Email addresses, alias and even phone number is available online. Put that together, watch you post on here about a reception issue. Starts to grow, someone then goes.... Boom, got you. Calls you up by spoofing Apple's number, asks for some basic info, install a profile.. done. It's not hard and happens more often than people think. Is it possible Apple themselves really called? NO, this isn't how Apple conducts their business. It's a scam, if someone calls you back about this issue hang up. Period!
 
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Apple Steve called. Sounds very odd... Seems like he would have a caller ID other than the support number.
 
My number is nowehre online !
Now that is scary do you have Facebook,twitter or Instagram.
I can look up information so easy on these social media website.
Once I look up someone dog name in my area just by going to Instagram looking up the area with the pictures he freaked out.
Ask me how did you know my dog name. Duh instagram with a picture of you and your dog.
 
Now that is scary do you have Facebook,twitter or Instagram.
I can look up information so easy on these social media website.
Once I took up someone dog name in my area just by going to Instagram looking up the area with the pictures he freaked out.
Ask me how did you know my dog name. Duh instagram with a picture of you and your dog. Lol

Yes I have . I will now change everything.
 
There you go Facebook will have your phone number listed and twitter.
This is the main reason I don't do social network.
They could have that information listed if you provide it to begin with (and allow it to be displayed).
 
When things are publicly shared, then they are publicly accessible and visible. Common sense pretty much, but certainly plenty don't give it much thought.
And people think they are private ahahah but posting everything they do on Instagram and facebook.
My buddy got his house robbed last year post on facebook going away for 2 weeks guess what his house is empty.
 
Admittedly it wasn't entirely clear, but OP did indicate he hasn't actually installed anything yet. Sounds like he (correctly/wisely) began questioning the caller before getting any info on whatever the caller wanted him to install.

Oh geez, OK, thanks, I kind of got lost in what happened when/where/how ... :D
 
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