What you say about the S-Pen makes a lot of sense. I have not had a Note since my brief time with Note 7. I do remember using it to take notes got awkward trying to save and retrieve them. It is disappointing they ignored developing that aspect of its use.
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Gosh Samsung customer service must be getting hammered by irate customers now. I've tried since yesterday and am in limbo now trying to get a sense of when my order really is arriving and what the hell happened to it. I saw on the Android Central forum another person in my position got an email from Samsung that apologized for the delay, offering a $50 credit toward new purchases and explaining the delay as something caused by AT&T, and a promise the phone would be delivered Monday. Even though their account status still says 9/4.
I haven't gotten any emails. And while an apology and $50 would be appreciated, the communication would be appreciated more. If mine is also coming Monday as some wonky surprise, I need to know. Because I am stuck with one of those mandatory school events I grumbled about.
So it's problematic if our online delivery status info isn't aligning with what's really happening with the shipping. (On top of that, even after shipping many people are struggling with FedEx delivery snafus).
But I can't get through to a person to find anything out for sure.
I'm a reasonable and patient and polite customer, so looking back over their customer service snafus with me, I think I can be forgiven if I start to contemplate making this my last dance with Samsung.
I've tried their phone support. I've tried online. Whenever there's a new product launch there ends up being a period of time their customer service is completely inaccessible.
I'm typing this on my S10+ while the battery drains on my iPhone waiting to be connected to a person at Samsung.![]()
Unfortunately the best you’ll get is an uninformed answer, possible wrong. Now, you can use that to your advantage later on. With the S10+, a chat rep absolutely guaranteed that I’d have my phone on a Friday. When it didn’t come, they gave me a $50 credit.