Samsung Galaxy Note 5 Design Flaw

[gotluck]

So it's just a flaw then, or a problem, or whatever you want to call it.

Using the term design flaw really riles people up

If I only used devices with no issues I would never get to use any devices

My iPad Air gen 1 has safari tab refresh syndrome and my phone is officially unsupported and vulnerable to stagefright, but I'm gonna be okay!

 

[Surf Donkey]

and I can put straight gas into a 2 cycle engine of a leaf blower, snow thrower or just about any piece of yard equipment causing it to seize up in a matter of minutes. is that a design flaw too or perhaps just plain dumb user error? Why is that so difficult to grasp?

Dumb user error. And everyone who puts a stylus in backwards that breaks their phone will feel dumb too. I have lit the wrong end of my cigarette my times, and it is a dumb user error, but it happens.

This is easily prevented and has been for 4 generations of the phone before and every other stylus device out there. Why would Samsung make such a dumb move on their part to change it now? Worst part is, you can't even take your phone apart with the stylus in there like that. You literally need to break your phone to remove it. Wouldn't the better choice had been just to prevent it?

 

[Surf Donkey]

So it's just a flaw then, or a problem, or whatever you want to call it.

Using the term design flaw really riles people up

White knights must defend that their corporate identity cannot make a flaw!

 

[pdqgp]

This is easily prevented and has been for 4 generations of the phone before and every other stylus device out there. Why would Samsung make such a dumb move on their part to change it now? Worst part is, you can't even take your phone apart with the stylus in there like that. You literally need to break your phone to remove it. Wouldn't the better choice had been just to prevent it?

Again, no different than lawn equipment. I see the point you're trying to make but it doesn't change that stupid is as stupid does. I've seen people give their dogs chicken drumsticks to chew on too.

Now excuse me while I go fill up with a tank of E85 in my forced induction car that hasn't been properly tuned for it. I mean the pump and nozzle fit so it must be okay right? Then fuel pump and injectors can keep up with the necessary flow right? The engine won't lean out on me and go pop will it? I hear E85 is environmentally friendly and all I want to do is the right thing.....

 

[epicrayban]

White knights must defend that their corporate identity cannot make a flaw!

I have no personal stake in this. This isn't so much about defending Samsung than it is about explaining to you what constitutes a "design flaw." By your definition, virtually everything is a design flaw then. Still no response to the many examples I put out; are those all design flaws? By your rationale, they must be.

If you put something in the wrong way, it is wrong. That's really all there is to the conversation.

And the fact that this is about blunt-side first versus pointy-side first... my goodness. Talk about user error.

 

[Surf Donkey]

I have no personal stake in this. This isn't so much about defending Samsung than it is about explaining to you what constitutes a "design flaw." By your definition, virtually everything is a design flaw then. And still no response to the many examples I put out; are those all design flaws? By your rationale, they must be.

If you put something in the wrong way, it is wrong. That's the end of the story.

Gah, slippery slope again!

In consumer product design, there is a term called Poka-yoke. It is a basic concept to prevent easily repeatable and/or costly accidents from happening:
https://en.wikipedia.org/wiki/Poka-yoke

Almost every plug, computer port, ribbon connections, etc follow this. Whoever approved this design will be fired. You don't make this kind of mistake on a flagship device whose main selling attraction is the stylus. You make that one part as perfect and idiot proof as you can!

Samsung will learn from this and I guarantee this won't happen again. But it is major egg on the face when they are touting that they can make sexy phones too like Apple. Honestly, it has been a complete bust for them.

 

[pdqgp]

I have no personal stake in this. This isn't so much about defending Samsung than it is about explaining to you what constitutes a "design flaw." By your definition, virtually everything is a design flaw then. Still no response to the many examples I put out; are those all design flaws? By your rationale, they must be.

If you put something in the wrong way, it is wrong. That's really all there is to the conversation.

And the fact that this is about blunt-side first versus pointy-side first... my goodness. Talk about user error.

I don't have a stake in this either as I really am not "brand loyal" in any way. I just can't take all the BS about things being design flaws when in fact the issues occurring are mainly user errors. I said the same thing about the iPhone and Bend Gate impacting Apple. Does anyone really need to engineer a phone to sustain the fat arse of someone sitting on it?

 

[IrrationalFanboy]

No it's not. Only stupid people do that...

this
/thread

 

[Six8]

I don't have a stake in this either as I really am not "brand loyal" in any way. I just can't take all the BS about things being design flaws when in fact the issues occurring are mainly user errors. I said the same thing about the iPhone and Bend Gate impacting Apple. Does anyone really need to engineer a phone to sustain the fat arse of someone sitting on it?

Phones were bent while removing cases. That's a flaw.

 

[CE3]

User errors happen, though. Even smart people do careless things. Sorta like Samsung successfully designing a pen well enough that you couldn't insert it incorrectly into their five previous Note versions, and then designing one that effortlessly slides in incorrectly, gets stuck, and then breaks internal components upon release.

 

[gotluck]

So if samsung makes the next stylus in the note 6 impossible to insert the wrong way, does that mean the note 5 does indeed have a problem?

 

[pdqgp]

So if samsung makes the next stylus in the note 6 impossible to insert the wrong way, does that mean the note 5 does indeed have a problem?

If that were to be the case, I would call the Note 6 a bit more Idiot Proof.....but good luck with solving the underlying issue of ridding the earth of Idiots.

 

[jamezr]

So if samsung makes the next stylus in the note 6 impossible to insert the wrong way, does that mean the note 5 does indeed have a problem?

If you turn on your stove and can see a visible flame.......do they still have to remind stupid people that it's hot? Is an open flame a design flaw if someone touches it?

 

[gotluck]

If that were to be the case, I would call the Note 6 a bit more Idiot Proof.....but good luck with solving the underlying issue of ridding the earth of Idiots.

Good design should mitigate the effects of idiots

That's like the entire mantra of iOS

Though we are in the alternatives section

 

[gotluck]

If you turn on your stove and can see a visible flame.......do they still have to remind stupid people that it's hot? Is an open flame a design flaw if someone touches it?

I'm not calling anything a design flaw, only a problem. Yes the flame should not go higher than the burner the pot sits on to mitigate potential burning

I also prefer electric stoves because no fire, less chance for bad stuff

 

[Surf Donkey]

If this is the route this discussion is going then I am out. Pretty lazy to just call all consumers idiots and compare it to open flames. I am really glad I don't own stock in any of your companies.

Have a good evening everyone! I look forward to the threads that will come with the iphone 6S in a month

 

[jamezr]

I'm not calling anything a design flaw, only a problem. Yes the flame should not go higher than the burner the pot sits on to mitigate potential burning

But a reasonable person would know it's hot and not touch it.

 

[pdqgp]

Good design should mitigate the effects of idiots

I disagree. All of the other examples mentioned are valid and solid designs. At some point people need to take personal responsibility and use some intelligence when using devices from as simple as toasters to as complex yet simple really, as a smart phone.

 

[pdqgp]

If this is the route this discussion is going then I am out. Pretty lazy to just call all consumers idiots and compare it to open flames.

feel free to address the other products mentioned. excuse me while I put a 150w light bulb in my lamp rated for 60w max even though the more powerful one fits and works great. Thankfully I'm prepared with my fire extinguisher nearby.

 

[apolloa]

I can see a few kids breaking their parents Note 5's because of this, it seems the Note 4 pen can only go in one way, but some reason Samsung changed it here.
And yes, parents do give their expensive phones to their kids to play on.

 

[apolloa]

So if samsung makes the next stylus in the note 6 impossible to insert the wrong way, does that mean the note 5 does indeed have a problem?

You mean how Apple has apparently used a MUCH stronger metal to make the iPhone 6S out of, paying particular attention to the fulcrum point that the iphone 6 Plus bends at, yet their is no bending problem?

 

[gotluck]

You mean how Apple has apparently used a MUCH stronger metal to make the iPhone 6S out of, paying particular attention to the fulcrum point that the iphone 6 Plus bends at, yet their is no bending problem?

I'm not sure I understand? I am under the impression Apple replaces bent 6 pluses don't they?

Regardless obviously there is a problem with the 6 plus just like there is a problem with the note 5

 

[gotluck]

I disagree. All of the other examples mentioned are valid and solid designs. At some point people need to take personal responsibility and use some intelligence when using devices from as simple as toasters to as complex yet simple really, as a smart phone.

Give me an example of a computing device that you can break by plugging in wrong way without ridiculous force. Bet you can't because all(?) of them follow poka yoke

Including all of samsungs previous devices which included a ton of removable stuff

Your other examples are in 'categories' where that is the rule not the exception. With computers the pen problem (being able to plug stuff in the wrong way) is the exception, not the rule.

 

[epicrayban]

I'm not calling anything a design flaw, only a problem. Yes the flame should not go higher than the burner the pot sits on to mitigate potential burning

I also prefer electric stoves because no fire, less chance for bad stuff

It's definitely a problem. Like I said in an earlier post, Samsung has to respond to this in the proper way: deal with it on a customer service end and to reaffirm people with information (ie. don't put it in the wrong way).

But it's not a design flaw. It was designed to go in one way. Many things are designed to go in one way; we don't call those things design flaws.

Otherwise, I agree with you. This is ultimately still Samsung's problem to resolve.

 

[pdqgp]

Give me an example of a computing device that you can break by plugging in wrong way without ridiculous force. Bet you can't because all(?) of them follow poka yoke

Including all of samsungs previous devices which included a ton of removable stuff

Your other examples are in 'categories' where that is the rule not the exception. With computers the pen problem (being able to plug stuff in the wrong way) is the exception, not the rule.

okay, so common sense and intelligence is only applicable to non computing devices in which case and idiot is an idiot but if that same idiot plugs in a stylus backwards they aren't an idiot. So when Darrell and his other brother Darrell lock-up their snow thrower or catch their toaster on fire that's okay, but if they hose their Note 5 it's Samsung's Fault. Gotcha.