Good point. Still use my 2012 Note II on a regular basis that's still better than most 2014 devices and probably still good for another two years with the 2GB DRAM future proofing but eyeing a big upgrade in 2015.
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Samsung squeezed past Apple in consumer satisfaction for smartphones
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Good point. Still use my 2012 Note II on a regular basis that's still better than most 2014 devices and probably still good for another two years with the 2GB DRAM future proofing but eyeing a big upgrade in 2015.
Updating my iPads to iOS 8 was a big mistake for me. I gained a little, but lost a lot of stability.
Safari reloads constantly even on the same page. Worse, it'll crash back to a blank springboard sometimes, which is disconcerting.
And some things got moved around for no good reason at all. Like moving the bookmarks icon to the upper left, which is much harder to reach on my minis. Of course, this is a danger on updates for any OS, but for some reason I expected Apple to be kinder
This.
All I ask is that Apple let us downgrade if we wish. That way, if we decide the latest iOS isn't our cup of tea, we can go back to what we were happy with.
You can thank the jailbreak community for this policy. With iOS 1-2 or 3 i think, there was no stoppage of the signing of firmware files.
I don't buy that.........how big is the JB community? What damage was done by just a small number of users? Why would that be cause to affect ALL users?
I suppose it makes sense that by now, only the die-hard blackberry fans remain. There aren't any more disillusioned Blackberry users around to drag down the overall score.
Phones were being forcefully unlocked and literally bricked (introduction of DFU mode). Customers would then go and complain to a genius about a botched JB thus wasting Apple's time and resources.
Also, the exploits the JB community were using could be used maliciously by others.
The biggest blow Apple has landed to the JB community has been to start signing firmwares.
I understand the process very well. I used to JB myself. But with the evolution of IOS i do not feel the need to JB. But my questions were more of the very very small amount of users that JB now.......would warrant the not so nice user experience of not being able to go back after an IOS update? Sorry but i don't thank that is a good reason. Apple takes a big PR hit when IOS updates break thinks. It happens to all companies BTW.....
But being able to rollback the IOS version before the update is a great customer experience.
I agree. But Apple would argue that few users care or even know how to roll back updates, and they're a company that focuses on '90% of users/90% of the time' therefore its not going to happen.
A number on a webpage is one thing, but I would think real dissatisfaction would show up in sales and/or the stock price. Yet neither has happened to apple, stock price is still up there and the iphone 6/6+ are still a bit hard to come by.
Samsung's sales of it's mobile phones on the other hand is suffering.
So one interpretation of these results is that the drop in dissatisfaction of apple products don't affect sales. But people in general are dissatisified with Samsung and aren't buying their products, but those who do purchase them like them.
Samsung's sales of it's mobile phones on the other hand is suffering.
So one interpretation of these results is that the drop in dissatisfaction of apple products don't affect sales. But people in general are dissatisified with Samsung and aren't buying their products, but those who do purchase them like them.
yep...Apple is selling more phones but less people are satisfied with them as before. Samsung is selling less phones but more people are satisfied with them. Got it. thanks for clarifying for us.
Sales at Samsung are plunging so I would expect the remaining population of Sammy users to be more satisfied.
That's pretty impressive. It's been a while since I've owned a Samsung phone but from the few times I've tried their products in stores I've noticed that the screens are pretty epic (albeit a bit saturated in some colours for me) and TouchWiz seems to have been tamed a bit. On the Apple side, iOS has been pretty poor in quality. I'm a software developer so I appreciate the existence of bugs in software but it seems like the general quality slipped a bit too much at times.
Hopefully this, amongst other things, will encourage Apple to slow down a bit and focus on quality. They're known for being a company that releases their fine works when they're ready - while I think this still stands for their hardware I think they need to revisit this ethos for their software.
Not quite. This only applies to the 70,000 people who were queried for the purpose of that poll. I exclude myself from this poll because I rate my iPhone experience a "10", my family excludes themselves from that poll, my business associates exclude themselves, their friends, associates, etc.
I think Apple is in the better position after all is said and done.
Then you can discount all the positive reviews or polls that give Apple the nod as well. You can use the same reasoning...... see how that works? But Apple is in a better position. Apple is one of the most profitable companies in the world. the iPhone is the most popular smartphone in the world.
But that doesn't change the results of the poll in this thread.
I do discount them as well; as well as presidential polls, the Jd powers apeal study, quinnipiac polls etc. some people however live and die by these polls. And sure it doesn't change the result but it doesn't mean it is really a representative poll either.
Honestly not all that surprised, I just purchased a 6+ right before Christmas and its a nice device and all but in so many ways iOS is starting to feel archaic. What with the iTunes requirement for file transfer, the lack of app crosstalk (yeah sure you're going to address that Apple, thanks for getting my hopes up for nothing.), app integration with the hardware is terribly limited (nfc, Bluetooth, etc.), Apple not allowing many things on the App Store or apps to be installed by other means...
Lots of things make this experience so stupid and outdated. Something as simple as transferring files is a damn hassle, not to mention changing the ringtone.
One of the best examples I have is that I have a load of pictures on one app that allows me to view images in a sort of gallery and save them all very quickly, to just transfer a load of them to the gallery I would have to go through iTunes, move the pictures on my desktop, then transfer them to the camera roll through iTunes. It's silly. Sure I can "open in" but good luck doing that for numerous files or pictures! Can only do that one at a time.
So many things with the OS are just infuriating. Feels like I can't take advantage of the powerful hardware, of course the other area of annoyance would be the RAM. I don't even want to get started on that.
If it wasn't for me already having this phone and having to drive an hour and a half just to return it, my girlfriend having and using iMessage (along with pretty much everyone I know), and all that I would still do it and give android a shot, but as it stands I'm not sure I wish to be bothered by all that.
The note 4 is still very tempting though. I see it in ads and the like and I am very tempted by it.
Lots of things make this experience so stupid and outdated. Something as simple as transferring files is a damn hassle, not to mention changing the ringtone.
One of the best examples I have is that I have a load of pictures on one app that allows me to view images in a sort of gallery and save them all very quickly, to just transfer a load of them to the gallery I would have to go through iTunes, move the pictures on my desktop, then transfer them to the camera roll through iTunes. It's silly. Sure I can "open in" but good luck doing that for numerous files or pictures! Can only do that one at a time.
So many things with the OS are just infuriating. Feels like I can't take advantage of the powerful hardware, of course the other area of annoyance would be the RAM. I don't even want to get started on that.
If it wasn't for me already having this phone and having to drive an hour and a half just to return it, my girlfriend having and using iMessage (along with pretty much everyone I know), and all that I would still do it and give android a shot, but as it stands I'm not sure I wish to be bothered by all that.
The note 4 is still very tempting though. I see it in ads and the like and I am very tempted by it.
But I'm sure you realize Messages on iOS also received SMS without any special configuration so while you lose the benefits Messages provides between iOS/Apple users (no message size limitations, delivery/receipt confirmation, quick photo/video/voice recordings, better photo/video quality vs. MMS), you can still communicate with all of these users via SMS/MMS from an Android device. IIRC, you can set up any of those previously mentioned messaging apps as your default SMS client on Android as well.
Point was, if you're that miserable AND the only significant obstacle is a bit of a drive, why stick it out on a device you're not happy using?
I am happy using it I suppose I just wonder if I would be more happy using something else.
If the ATT Note 4 wasn't handicapped with a locked boot loader and bloat I would have already had one to try alongside the iPhone, but as it stands I would have to get my hands on a T-Mobile one somehow and that would involve a load of extra hassle and irritation. I haven't yet figured out a good way to do that so I haven't ordered one.
I was in the market for a Nexus 6 but I wanted a 64 gb model and that's still nearly impossible to obtain, and for sure impossible to obtain before my return date on the iPhone so that's out.
I have very poor customer service from Apple, and I've paid then thousands of dollars.
When my iPod stopped working a month after the warranty was over, I was rudely told they could do nothing and told me to buy a new one worth $300 because it would be too expensive to try and diagnose the old one.
Bought an iPhone for my brother (who is now living abroad) and when the battery became very weak, Apple refused to service it because Apple's warranty on iPhone only applies to the country where it was bought (US) and not abroad.
They are very quick and happy to sell you shiny products with their credit card readers attached to iPads, but every time you need help you have to go to an Apple store which is not always close. And when you do they don't always help.
In contrast my Dell laptop which cost 1/3rd the MBP I have had a better warranty and better service from Dell CSR's. Even the budget stuff I bought on sale with heavy discount coupons has free shipping for service and they send me parts with no hassle, its just as good as AppleCare IMO.
With the prices Apple charges, why do people give them credit for their service? Its the least you should demand.
When my iPod stopped working a month after the warranty was over, I was rudely told they could do nothing and told me to buy a new one worth $300 because it would be too expensive to try and diagnose the old one.
Bought an iPhone for my brother (who is now living abroad) and when the battery became very weak, Apple refused to service it because Apple's warranty on iPhone only applies to the country where it was bought (US) and not abroad.
They are very quick and happy to sell you shiny products with their credit card readers attached to iPads, but every time you need help you have to go to an Apple store which is not always close. And when you do they don't always help.
In contrast my Dell laptop which cost 1/3rd the MBP I have had a better warranty and better service from Dell CSR's. Even the budget stuff I bought on sale with heavy discount coupons has free shipping for service and they send me parts with no hassle, its just as good as AppleCare IMO.
With the prices Apple charges, why do people give them credit for their service? Its the least you should demand.
Could be, I'm very satisfied with my S4, just like I was with the S2 before it.
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In another thread here on MacRumors, people are claiming these results do not include the iPhone 6/6+ so they are not up to date.
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