Samsung squeezed past Apple in consumer satisfaction for smartphones

[Oletros]

No it doesn't mean anything if the survey is from May but someone re-publishes it 6 months later trying to pass it off as new. Looking at these headlines below (all published around Dec 31) you'd have no idea that they survey they reference was published 6 months ago.

[url=https://fortunedotcom.files.wordpress.com/2015/01/techmeme.png?w=407]Image[/url]

Engadget referred to it as the "latest survey" and mused that Apple's 2 point drop could be because customers are unhappy with the larger iPhones or because of bendagte. Yet because the survey was from May, neither iPhone 6 model was even included! Engadget did update their story after the fact to note the results were from May but they never updated their story headline.

Obviously Zach Epstein at BGR has an agenda but you'd think others like Engadget would do a little more research before running with the story (like maybe checking their own archives as they probably already ran this story last May).

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Source? I can't remember MacRumors ever reporting a survey 6 months after the fact. And you'll note MacRumors didn't run with this story last week (probably because they took the time to go to the source website and check the survey release date).

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Um, in what I've written about this I've mentioned that neither the iPhone 6 nor the GS5 were included. And obviously the Note 4 wasn't included either. So what good is publishing this information 6 months after the fact? Other than the site in question has an agenda. But it's still stupid because for all we know when a new survey comes out next year that does include the latest products Samsung could still be on top.

Can you explain me what changes the outcome of the survey if some sites you don't like reported it in December?

Now, explain me why it is important that the iPhone 6 is not included when ALL the anual reports are before the latest iPhone release.

 

[I7guy]

Can you explain me what changes the outcome of the survey if some sites you don't like reported it in December?

Now, explain me why it is important that the iPhone 6 is not included when ALL the anual reports are before the latest iPhone release.

So you don't think it's important a survey should include apples most record breaking release ever, while at the same time Samsungs' mobile phone business is disastrous? In addition to the survey being quite a few months out of date?

 

[Oletros]

So you don't think it's important a survey should include apples most record breaking release ever, while at the same time Samsungs' mobile phone business is disastrous? In addition to the survey being quite a few months out of date?

The report is about 2013 smartphones, not the 2014 smartphones. Next year you will see iPhone 6 and Samsung S5 ands, if the numbers are the ones you like you won't try to discredit it.

Like the past reports reported the previous year smartphones. But hey, why read the reports when we can bash it without base.

 

[The-Real-Deal82]

So you don't think it's important a survey should include apples most record breaking release ever, while at the same time Samsungs' mobile phone business is disastrous? In addition to the survey being quite a few months out of date?

I wouldn't waste your time. This guy has just accused me in another thread of not appreciating marketshare because it doesn't suit Apple while completely misinterpreting what I actually wrote. When I didn't bite how he wanted, he suggested my post history is that of somebody not wanting discussion. I think he's trawling the threads looking for an argument so don't get dragged in.

 

[I7guy]

The report is about 2013 smartphones, not the 2014 smartphones. Next year you will see iPhone 6 and Samsung S5 ands, if the numbers are the ones you like you won't try to discredit it.

Like the past reports reported the previous year smartphones. But hey, why read the reports when we can bash it without base.

Or better yet, let the profits and value of the business play some role in determining the satisfaction. I mean, it's 2015, let's bash apple over a 2013 report that came in May 2014, when apple had it's most record breaking quarter and Samsung's mobile phone business is failing.

Makes a lot of sense.

 

[Oletros]

Or better yet, let the profits and value of the business play some role in determining the satisfaction.

What the heck has to do what Samsung, Apple or Motorola earns with MY satisfaction with an smartphone? Do you know what an user satisfaction is or you just bash something because you don't like the numbers?

I mean, it's 2015, let's bash apple over a 2013 report that came in May 2014, when apple had it's most record breaking quarter and Samsung's mobile phone business is failing.

Makes a lot of sense.

How it is the report bashing Apple? Do you talk about the report of the sites reporting it?

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I wouldn't waste your time. This guy has just accused me in another thread of not appreciating marketshare because it doesn't suit Apple while completely misinterpreting what I actually wrote.

No, I didn't misinterpreted you. You don't have anything to bass you doubts about marketshare apart that you don't like anything that is not Apple.

When you can explain why the marketshare is doubtful you will start to want discussing, until then is like your post history in this subforum, just bashing anything that it is not Apple.

 

[The-Real-Deal82]

No, I didn't misinterpreted you. You don't have anything to bass you doubts about marketshare apart that you don't like anything that is not Apple.



When you can explain why the marketshare is doubtful you will start to want discussing, until then is like your post history in this subforum, just bashing anything that it is not Apple.

I gave my personal opinion with a reasonable explanation. I do not hate anything that is not Apple. If that were true I would only use Apple products wouldn't I? If you have a problem with me, do as I do and discuss it with the mods. They will clean up unnecessary comments and deal with individuals who contravene the rules. I was discussing absolutely fine until you quoted me and attempted to misinterpret my opinion to suggest I am biased. I even contacted you in private to take this away from the public board.

 

[gotluck]

I gave my personal opinion with a reasonable explanation. I do not hate anything that is not Apple. If that were true I would only use Apple products wouldn't I? If you have a problem with me, do as I do and discuss it with the mods. They will clean up unnecessary comments and deal with individuals who contravene the rules. I was discussing absolutely fine until you quoted me and attempted to misinterpret my opinion to suggest I am biased. I even contacted you in private to take this away from the public board.

Never seen you post anything positive about android

 

[The-Real-Deal82]

Never seen you post anything positive about android

I've never encountered you on here before and don't recognise your name. Perhaps read more threads where I participate because I've been complimentary of most devices I've owned or used. We had a recent discussion on the Note 4 so perhaps give it a read and hold back next time before taking a swipe at somebody you are unfamiliar with?

 

[Rogifan]

Can you explain me what changes the outcome of the survey if some sites you don't like reported it in December?

Now, explain me why it is important that the iPhone 6 is not included when ALL the anual reports are before the latest iPhone release.

OK I don't know if you're just being willfully obtuse or what, but the way BGR reported this 6 month old survey was completely dubious. No where in their story did they provide a link to the actual survey and no where did they mention the survey results were released in May. In fact reading their article would give you the impression it was a recent survey as they reference the iPhone 6/6 Plus. It's completely dishonest journalism and cannot be defended in any way.

http://bgr.com/2014/12/30/best-smartphone-company-study-samsung-apple/

But Samsung will finish 2014 with a much-needed win. According to the results of a massive study, Samsung has passed Apple to become the most beloved cell phone maker in the United States.

Despite this year’s release of the iPhone 6 and iPhone 6 Plus, which combined to make up the biggest cell phone launch in history with more than 10 million units sold through the end of their debut weekend, Apple earned a customer satisfaction score of 79 out of 100, dropping 2.5% from the 81 it scored in 2013

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i remember a time when this subforum didn't have you, i7guy, max(it) , et al

Can't we just leave the apple bible thumping in the other sections?

Good times.

I'm just curious...are there Android centric websites/message boards that have a forum dedicated to Apple devices? Aren't there plenty of non-Apple centric websites people could go to to get their non-Apple fix?

 

[gotluck]

I'm just curious...are there Android centric websites/message boards that have a forum dedicated to Apple devices? Aren't there plenty of non-Apple centric websites people could go to to get their non-Apple fix?

No, this subforum is, or at least was, an anamoly

Most android or whatever os users here respect iOS, but the reality distortion field was a little more under control

Personally I enjoy the android community here more than other websites, probably because I was formerly all in on iOS. I only use them for news and here for discussion

Sifting through the jihadists that are here to cleanse this forum is getting tiring

 

[Oletros]

OK I don't know if you're just being willfully obtuse or what, but the way BGR reported this 6 month old survey was completely dubious.

No, I'm not being obtuse, if you don't like BGR reporting it on December, then say that, but the report is what it is and not having in it the iPhone 6/6+ has nothing to do with it being relevant or not

And the fact is that every report from them has used the smartphones from the previous year because they release it in the first half of the year

 

[The-Real-Deal82]

OK I don't know if you're just being willfully obtuse or what, but the way BGR reported this 6 month old survey was completely dubious. No where in their story did they provide a link to the actual survey and no where did they mention the survey results were released in May. In fact reading their article would give you the impression it was a recent survey as they reference the iPhone 6/6 Plus. It's completely dishonest journalism and cannot be defended in any way.



http://bgr.com/2014/12/30/best-smar...h a tweet or an email to see what they say :)

 

[Technarchy]

Apple will alway own the market

Technically Samsung owns the market. They have the largest marketshare on the planet.

Apple's market share is pretty small in comparison.

 

[MacNut]

Technically Samsung owns the market. They have the largest marketshare on the planet.

Apple's market share is pretty small in comparison.

Samsung owns the fragmented market. But when it comes to sales of individual devices nobody can top Apple.

 

[Rogifan]

No, I'm not being obtuse, if you don't like BGR reporting it on December, then say that, but the report is what it is and not having in it the iPhone 6/6+ has nothing to do with it being relevant or not

And the fact is that every report from them has used the smartphones from the previous year because they release it in the first half of the year

Again you're not getting it. This isn't about the survey it's about BGR's story which never included a source, never mentioned the release date of the survey and gave the impression that Apple's numbers dropped in spite of the success of iPhone 6/6 Plus when those phones couldn't possibly have been included in the survey. The way BGR worded their story made it sound like this was a recent survey, not one from 6 months ago. Clearly that was intentional and clearly thats dishonest journalism.

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So if the survey was indeed completed in May 2014 (4 months prior to iphone 6 release) I agree it is misleading for the article to insinuate the findings were correct at the years end. A lot changed in the last quarter of the year and Apple released 2 of the biggest releases in their history. I suppose bendgate could be considered as affecting satisfaction but I heard more about that from forums than real life situations. Perhaps BGR will release an updated article? It might be worth a tweet or an email to see what they say

What was misleading was BGR trying to pass this survey off as recent when in fact it's 6 months old. Why mention the 6 ans 6 Plus if you didn't want people to think they were included in the survey results? I have no idea what the results will be this year but that's not the point. The point is dishonest journalism which this clearly is.

 

[torana355]

This has been coming for a long time, Android and Samsung have been improving the user experience each year. The latest Samsung phones are no longer a joke, as a person that really hates touchwiz even i am very impressed with my Note 4. Apple need to keep evolving, more features are a must as people slowly adapt to using a smartphone. These days even people that are not tech savy are adapting and want more features.

 

[I7guy]

It doesn't really matter: apple 1, samsung 0. Even though Samsung owns the market, it's not due to their flagship line up. The survey at the time it was taken shows what it shows. However, apple and samssung both had record quarters, except apples quarter was quite a bit different than samsungs quarter. That samsung won a round doesn't really help their situation. It will be interesting to see how the next set of surveys line up with quarterly sales figures.

 

[gotluck]

Apple always wins no matter what, we all already know that.

 

[LIVEFRMNYC]

Don't know why some of you are so defensive of Apple's iPhone not coming in at first place on any type of poll. The last thing you iPhone loyalists want is for Apple to be complacent. Remember, that was the major complaint in the early days of the iPhone. And you wouldn't have half of what the iPhone offers now if it weren't for the competition.

 

[MC355]

I think there can be any study to show anything. I take these so called "scientific" studies or polls with a grain of salt.

I rather have first hand experience and make up my own mind.

I recently moved from a Samsung Galaxy Note 3, and briefly Note 4, before moving to the iPhone 6. Wow what a nice change. The notes are nice but in terms of user experience it cannot compete with the Apple. And my note 3 and Note 4 lagged like crazy

Anyways if users are so satisfied with Samsung why are they having their worst year ever?

 

[gotluck]

Because I'm still pleased with my gs4 GE and am not upgrading

 

[jamezr]

It doesn't really matter: apple 1, samsung 0. Even though Samsung owns the market, it's not due to their flagship line up. The survey at the time it was taken shows what it shows. However, apple and samssung both had record quarters, except apples quarter was quite a bit different than samsungs quarter. That samsung won a round doesn't really help their situation. It will be interesting to see how the next set of surveys line up with quarterly sales figures.

True...Apple sells more iphones....they have the market. But it seems more people are happy with Samsung phones than the market leader. Interesting how that plays out.

 

[The-Real-Deal82]

It doesn't really matter: apple 1, samsung 0. Even though Samsung owns the market, it's not due to their flagship line up. The survey at the time it was taken shows what it shows. However, apple and samssung both had record quarters, except apples quarter was quite a bit different than samsungs quarter. That samsung won a round doesn't really help their situation. It will be interesting to see how the next set of surveys line up with quarterly sales figures.

Indeed, an end of year report would have been a bit more reliable. For all we know Samsung is indeed delivering better service and has a higher percentage of satisfied customers? I wouldn't be shocked by that even if I feel Apple's customer service is one of the best I have dealt with. I think the use of this survey and its time of publication undermine both companies because it is out of date data at this point.

Don't know why some of you are so defensive of Apple's iPhone not coming in at first place on any type of poll. The last thing you iPhone loyalists want is for Apple to be complacent. Remember, that was the major complaint in the early days of the iPhone. And you wouldn't have half of what the iPhone offers now if it weren't for the competition.

I agree. I wasn't bothered about what phone comes first, I just agreed the survey was older than the article was giving it credit for. The insinuation the survey was displaying results for 2014 and published on December 30th was misleading when its source was from May. Anyway I think it will be better judged when the survey takes into account the last quarter of the year considering both manufacturers had major releases in September and October. I know the iPhone 6 and 6 Plus delivered something users had been wishing for for some time, so it may be that satisfaction increased? We don't know. The Galaxy Note 4 received great reviews too so the dynamic of both companies has changed significantly since May I would say.

The last thing I would want is for Apple to be complacent in their approach, however it is not like the market lacks choice and an alternative is not too hard to find.

 

[Rogifan]

Don't know why some of you are so defensive of Apple's iPhone not coming in at first place on any type of poll. The last thing you iPhone loyalists want is for Apple to be complacent. Remember, that was the major complaint in the early days of the iPhone. And you wouldn't have half of what the iPhone offers now if it weren't for the competition.

It's not the survey results, it's BGR publishing them 6 moths after the fact and giving the impression they include the most recent phones (both iPhone and Galaxy) when they don't. That's dishonest journalism. Whether Apple is #1 or not isn't the point.

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Indeed, an end of year report would have been a bit more reliable. For all we know Samsung is indeed delivering better service and has a higher percentage of satisfied customers? I wouldn't be shocked by that even if I feel Apple's customer service is one of the best I have dealt with. I think the use of this survey and its time of publication undermine both companies because it is out of date data at this point.

Exactly. And since it wasn't difficult to find out the date of this survey and the phones included one can only conclude this was intentional deceit by BRG with others being to lazy to double check BGRs story. Or in the case of Business Insider, happily willing to go along with the deceit because Henry Blodget worships at the shrine of page views.