That could be, but then by the same token that might lower Apple's score given the bending issue. We don't know, but the fact remains in this one exhibit, Apple's score decreased and Samsung's increased.
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Samsung squeezed past Apple in consumer satisfaction for smartphones
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That could be, but then by the same token that might lower Apple's score given the bending issue. We don't know, but the fact remains in this one exhibit, Apple's score decreased and Samsung's increased.
I never knew Apple's iPhone warranty was not international. But I suppose it makes sense for devices with cellular connectivity. Perhaps this is an industry standard?
Samsung might be more lenient on this, albeit without making any commitment. From their UK warranty page:
"If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
When it comes to laptops/desktops, prior to switching to Macs the only tech support & warranty service experiences I had were with consumer grade Windows machines (1998-2007; from Compaq, Toshiba, Sony, and Dell). The experiences were terrible. When I switched to Mac in 2008 and experienced Apple's after sales support and warranty repairs service, I was hugely impressed and immediately felt it made the premium price of Apple's products worthwhile. I'm sure others who praise Apple Care have had similar journeys. I have since switched to ThinkPads for my primary machine, and consider the business class warranties you get with these machines to be superior to Apple Care. But then, these machines can be even more expensive than Macs.
When it comes to smartphone & tablets, I have comparatively little experience with after-sales service and warranty repairs either from Apple or from others, which is why I find this survey result and thread interesting.
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I'm on my fifth Samsung made device (Fasinate, Verizon Nexus, Note 2, 3 and 4 and never had to return/exchange my phone. My son to this day is still using that ancient Verizon Nexus as a glorified iPod. But I've had to exchange a Droid X two times, HTC rezound with over heating issues, a iPhone 5 exchange with a battery replacement on my own dime, a iPhone 5s for a spongy screen and a iphone 6 just because I was not willing to live with bugs. Even when I swapped my iPhone 5s I had to swap the replacement again on the spot for bad pixels. And I bought a refurb Note 10.1 and it's still works great coming up on 2 years. I also have a Galaxy tab 2 with no issues. So really that 7 Samsung devices I've owned.
Every device has issues and I'm sure Samsung has their share of problems but I've been for the most part pleased. Now I did have a small crack in the plastic at the bottom near the S-pen on a Note 3 but that was from a small drop. I was going to say cheap plastic as a con but if the Note 4 is any indication all other premium phones (and hopefully tablets) will implement metal in the design. Samsung took a lot of flack for using plastic and they have responded well.
They deserve it. My BlackBerry Q10 is the best phone I've ever had. I've previously used iPhones and a Nokia Windows Phone and the Q10 outclasses both quite easily.
Perhaps, but is it enough to reverse the trend of BB losing marketshare and money?
Btw, this survey is from May 2014. iPhone 6/6 Plus aren't even included. Neither is the Galaxy S5. Of course for people who have an agenda (like Zach Epstein at BGR that doesn't matter).
http://www.theacsi.org/news-and-res...lease-telecommunications-and-information-2014
http://www.theacsi.org/customer-sat...enchmarks-by-brand/benchmarks-for-smartphones
Then 2013 report also didn't mean anything? Or it just means something when Apple is in front?
And the funny thing is that people is talking about iPhone 6 not being included when the Samsung smartphones included were also the ones from 2013, not the 2014 ones.
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This survey is from May 2014. The score couldn't have been lower because of 'benndgate'? For all we know Apple's score will go up again now that they're selling bigger phones.
So the survey is 70k people.
Samsung has a score of 81, up from 76 last year.
Apples 79, falling two points from 81 last year.
That's within the margin of error.
And the survey was from May 2014, before Apple's product updates.
Samsung has a score of 81, up from 76 last year.
Apples 79, falling two points from 81 last year.
That's within the margin of error.
And the survey was from May 2014, before Apple's product updates.
All of those thing were not important on the past reports.
But it is bot surprising, number of participants, the time of the report of it is cloudy only are important when we don't like the numbers.
No it doesn't mean anything if the survey is from May but someone re-publishes it 6 months later trying to pass it off as new. Looking at these headlines below (all published around Dec 31) you'd have no idea that they survey they reference was published 6 months ago.
Engadget referred to it as the "latest survey" and mused that Apple's 2 point drop could be because customers are unhappy with the larger iPhones or because of bendagte. Yet because the survey was from May, neither iPhone 6 model was even included! Engadget did update their story after the fact to note the results were from May but they never updated their story headline.
Obviously Zach Epstein at BGR has an agenda but you'd think others like Engadget would do a little more research before running with the story (like maybe checking their own archives as they probably already ran this story last May).
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Source? I can't remember MacRumors ever reporting a survey 6 months after the fact. And you'll note MacRumors didn't run with this story last week (probably because they took the time to go to the source website and check the survey release date).
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Um, in what I've written about this I've mentioned that neither the iPhone 6 nor the GS5 were included. And obviously the Note 4 wasn't included either. So what good is publishing this information 6 months after the fact? Other than the site in question has an agenda. But it's still stupid because for all we know when a new survey comes out next year that does include the latest products Samsung could still be on top.
I hope so. It would be a huge shame if BlackBerry failed after all the effort they've been putting in the last couple of years. And because they're pretty much the only smartphone makers that still use physical keyboards in their models, a must have as far as I'm concerned now. I couldn't go back to touchscreen typing.
My point is that because of bendgate, it could have lowered the numbers. We just don't know.
Where did I say I liked or disliked the numbers? Considering I went from an S5 to Note 4, that would imply I'm pretty satisfied with what Samsung is doing. That doesn't change what I posted prior though. The change is within the margin of error and the pool of people is too small given the amount of Apple and Samsung phones in the wild.
Ignoring the time period of the survey, it is not like Apple has to do anything different, unlike Samsung who needs to revitalize their mobile phone business. (I know there are sentiments regarding the way apple operates it's mobile phone and computer businesses, but let's leave that aside)
What is the end-game for this surveys? Report card to the manufacturers? If so, how will it help Apple or Samsung. Consumers? How does this really help consumers?
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This is what I'm thinking, although pretty conclusively the numbers reflect the people polled based on the proprietary factors(non-transparent) applied to the raw results. Others may identify with the drop and others won't.
Tried it, didn't like it. I need physical feedback not different ways of inputting on a touchscreen.
I have to say after spending a couple of weeks testing out Swiftkey and Swype I have come to the conclusion the default iOS keyboard is so much better. I couldn't get on with either and found far too many words are not picked up and I was left with text littered with mistakes. I won't be installing them again anytime soon, but this is just personal preference. People seem to rave about them.
I agree.
Bendgate aside, it depends so much on one's personal experiences. Over two decades as an Apple customer have afforded me lots of experience with Apple. To date I'm very impressed and satisfied. I always buy AppleCare and it's served me very well.
Fast forward to the smartphone era, where by choice I began using both iPhones and Androids from day one. Once again AppleCare shines. Conversely it took Samsung awhile to catch up considering they were reasonably new. Service has gone from dreadful to excellent an admirable accomplishment in a short period.
Now we have a few good solid choices like the greatly improved Google Nexus customer service. Everyone wins, there's nothing like choices.
Despite my outspoken opinions, I remain an enthusiastic Apple customer for the long haul..
I've been using Macs since the Apple SE days. My opinion of Apple of late has been less positive. My 2012 rMBP has been the best laptop I've ever owned, yet with that said, Apple's track record with dGPUs has me worried, model years 2008, 2010, and 2011 all have issues with the dGPU.
With apple's obsession with thinner devices, they've made some questionable decisions, including the iPhone 6 (btw, I'm a happy ip6+ owner). There's really no reason to make the phone slimmer. The same goes for the iMac. Its a computer that sits on a desk, why make it razor thin.
On the software side, we have iOS 8 which by many reports and users a buggy OS. Yosemite - you either love it or hate it.
My point is not to dump on apple, I'm still an apple fan, but I think they've made a number of decisions that I think are questionable at best.
My brand loyalty is such that I choose to find the best tool for the job.
Your points are well taken, I too have seen & experienced a lot (since 1991) and most certainly agree with your take on what's been happening in recent years. It's my always present optimism that tends to cause me to give them the benefit of the doubt.
However at the end of the day your last sentence sums it up best
Apple will alway own the market, even if people are not happy with the product they will still buy it. Part of it is fear of change and being comfortable with what they have used for years. The other part is the ecosystem. I don't think Apple people want to leave the walled garden. Samsung could make the best phones in the world and have huge satisfaction ratings and people would still choose Apple.
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