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Well put OP.

I was just thinking the same thing while reading these, "I just tripped the water sensor..." or "I scratched my screen... what BS can I make up to exchange it for another." I actually can't believe how many people do this.
 
He might believe corporations actually drive our economy and keep people employed, and without them, we'd be in even more trouble.

He could possibly believe that these "evil corporations" are, oddly enough, staffed by real, everyday people who go to work and do their jobs the best they can and didn't get to where they are by screwing people.

Actually, small business drives the economy. They account for 99.7% of all business and employ more than 58 million. I also don't think every company is out to screw me. I do think that they are more inclined to do so. As such, I need to be observant. I also think that we should side with fellow customers more often than the corporation.

No - it's just that you give NO CREDIBLE REASON for trying to lie and cheat your way to something you don't deserve. You keep giving the same reason.

Evil corporations - so that gives you the right to be evil in return.

Just admit it - you have no decent moral compass. That's fine. I would just prefer people choose to live better than that.

Wow. You're going to talk about moral compass? Morals are relative. Everyone has a different set. There are things you would do, that I wouldn't and vice versa.

Don't try to impose your morals on me and I won't impose mine on you. Does that seem like a fair trade?


So obviously it should be you, as final arbiter, who determines whether or not an exchange is justified. :rolleyes:

Apple is a massive corporation selling millions of phones. They have to strike the balance between being fair and getting taken advantage of. Something that seems to totally escape you.

So I should pay more so that someone else, who is less careful than me, gets a break and gets a new phone when they screw up? That's what insurance is for, and if they don't have any (articles policy, etc) don't expect me to "stick up" for them.

The only thing worse is when they come on places like MR and brag about it, or make fun of people who aren't cheating the system.
Going point by point.

Yes. As the customer, I have the final say. I shouldn't be forced to accept anything I'm unhappy with. Even after 2 or 3 days of use. You and any other customer should have that power.

Who gives them that power? Simply because they sell a product? Don't demagogue them. They are just as likely (if not more) to be unfair to the consumer.

There is one key flaw in that argument. You really think prices are really effected by this? Maybe $5 higher. My question is this: do you really think they would drop prices if people stopped doing this? (Note: the price of gas has goes up at a much higher rate than it comes down. Regardless of supply and demand.)

Not everyone. I personally have never damaged a product on purpose and returned it. I simply take issue with the OP's point of view. I don't think many people here would really condone anyone bragging about doing that, either. In fact, I'm pretty sure the thread would get deleted.

It would be nice if everyone would just take a moderate amount of responsibility for their own actions and suck it up when they make a mistake or do something wrong, but nope, someone, anyone but themselves, has to pay the price for them screwing up. This fact is compounded by the fact that these people screw up many fold more often then the rest of us, so they end up being retail terrorists.

While I agree with the general stance of your post, I disagree with the term "retail terrorist" No one is terrorizing the corporation. Do you really think Apple is cowering in fear or that is the intent? Please don't use the terrorist term unless it applies. (This comes from someone who lost friends in the towers.)

Fleshman - I want to thank you for justifying embezzling to me. Now I know it's ok to stick it to the mean corporations since they are only out to screw me.

Are you also one of those people that when they accidently break something at the supermarket just walks away instead of telling someone so they can clean it up?

Or one of those people that leaves their tray at a table or their popcorn under their seat because someone else gets paid good money to clean up after you?

I didn't justify embezzlement. Also, that's not embezzlement. It's more like fraud, since embezzlement usually requires a person being entrusted with stolen assets. To that point, I don't condone fraud. I am simply stating that when issues like a falsely tripped water sensor come to light, we should be inclined to believe our fellow consumer and not the corporation. This statement is based on the fact that the corporation has a legal obligation is lie and cheat.

I usually leave my popcorn on my seat so it's easily spotted and cleaned. (Is that different from friends coming over and leaving the popcorn bowl on the table?) I often times will leave the shopping cart in the supermarket parking lot. Does that make me amoral?

My two cents: (Not tired to anyone in particular)
I don't condone fraud. That is illegal and wrong. However, corporations are far more likely and have the resources to properly screw the consumer. As a consumer, I am on the lookout for this. You should be too.

I don't understand your point of view that the corporation can do no wrong and is perfect in every way. Perhaps it all comes down to behaviorism. You get shiny new toys from the great overlord. Endorphins flood your system and you become conditioned to feel like the corporation will do you no harm.

What you don't understand is that this corporation is focused upon trying to pry as much money out of your pocket as they can. They don't like you. They like your money.

What do you think your going to get from your point of view? Is SJ going to come to your house and give you an iPhone, MacBook Pro, Mac Pro and the new, shinny iTab? You're fooling yourself (and others) if you think they'd lower prices.

The worse case scenario in thinking that the corporation is wrong and siding with the consumer is a possible small loss in profit. If you always take the side of the corporation, it is far more likely that you will get screwed. What does happen if your water sensor was falsely tripped? Will Apple still replace a non-related part?

What I am proposing is that we side with our fellow consumers by default. This is not to say that they aren't wrong. It is however placing the burden of proof at the feet of the corporation. They have to prove that it isn't a manufacturing defect. We shouldn't accept their word as gospel. If a screen scratches in a few days, we should assume that it was under normal use (unless it obviously wasn't) and they should replace it.

So I simply state that the corporation is legally bound to only care about their bottom line. They are legally inclined to say no to repairs due to manufacturing defects, no matter the cause. If there is an excuse not to do the repair, they will find it and use it to no end.

Watch our for your own interests. Not that of a cold corporation. You will end up happier and with a few of your own hard earned dollars in your pocket.
 
Wow. You're going to talk about moral compass? Morals are relative. Everyone has a different set. There are things you would do, that I wouldn't and vice versa.

Don't try to impose your morals on me and I won't impose mine on you. Does that seem like a fair trade?

See - that's where you are wrong. Some morals should be universal - your lack of those morals does not excuse your behavior.
 
Let me assure you I understand what you're saying and I am not a sheep.

At the same time - let's look at two real poster scenarios.

One - a poster here scratched his own screen - admitted to it - and wants/believes he is entitled to go back to Apple and get it replaced.

Two - a poster says he tripped the water sensor - again, admitted tht he did indeed spill a bit of water on the device - and wants to get it replaced.

Neither is ENTITLED to a replacement nor do I need to side with them. It's not a question of siding with APPLE. It's a question of not condoning and encouraging this consumer behavior.

Why should Apple be responsible to give a new device to someone who scratched their screen? They didn't say it arrive that way. They didn't say they were just using it with their fingers and the screen got scratched. They genuinely damaged their own phone. It's not a defect. And it doesn't matter if it happened just after walking out of the store or 6 months from now. If you damage your phone, no one is liable but you.

Which leads to scenario #2. The poster states that his device is working 100 percent except the sticker is tripped. If that's the case - he ONLY wants a replacement as "insurance" in case something goes wrong with the device in the future.

As I wrote in that thread - what difference does it make then NOW. If his phone is 100 percent functional and the only thing is that the sticker is tripped - why not wait to see IF anything goes wrong and THEN replace the unit.

What if in the life of his phone nothing ever goes wrong. Why should Apple eat the cost of replacing his phone just because he wants assurance (and insurance) that he'll be able to replace it when and IF it fails.

I'm not condoning a scam later on if something goes wrong and he's forced to finagle is way into a phone. But scamming (and that is what is being encouraged) NOW is wasteful and unneccessary.

Deal with a problem when it's a problem. Don't create a problem before one exists.

And newsflash - after speaking to some ATT and Apple reps over the past week or so I can assure you - they almost always know when someone is abusing the system.
 
See - that's where you are wrong. Some morals should be universal - your lack of those morals does not excuse your behavior.

While there are some universal morals, there are plenty that are relative.

In philosophy moral relativism is the position that moral or ethical propositions do not reflect objective and/or universal moral truths, but instead make claims relative to social, cultural, historical or personal circumstances
Source

And again, what behavior? Have you even bothered to read my posts? Leaving the shopping cart in the parking lot?
 
Apple/ATT doesn't force people to buy these phone. Now that would be corrupt and evil. And keep in mind, big businesses started out small. There are many reasons they get big. Most importantly are the customers.
 
While there are some universal morals, there are plenty that are relative.

Source

And again, what behavior? Have you even bothered to read my posts? Leaving the shopping cart in the parking lot?

With all do respect - one should never quote wikipedia as a source. It's user based. I could go in and edit the entry and have it say whatever I want :)
 
Actually, small business drives the economy. They account for 99.7% of all business and employ more than 58 million. I also don't think every company is out to screw me. I do think that they are more inclined to do so.

As someone with many years of experience owning businesses, employing people, and dealing with customers, I'd say there is a substantial percentage of consumers who try to "game the system" or "cheat a company" for personal gain, whether it's a corporation or a small business.

The number of people who justify this type of behavior seems to be rising. From my own personal experience, I'm quite confident the percentage of consumers looking for some sort of undeserved benefit is greater than that of companies trying to rip all of us off.
 
Let me assure you I understand what you're saying and I am not a sheep.

At the same time - let's look at two real poster scenarios.

One - a poster here scratched his own screen - admitted to it - and wants/believes he is entitled to go back to Apple and get it replaced.

Two - a poster says he tripped the water sensor - again, admitted tht he did indeed spill a bit of water on the device - and wants to get it replaced.

Neither is ENTITLED to a replacement nor do I need to side with them. It's not a question of siding with APPLE. It's a question of not condoning and encouraging this consumer behavior.

Why should Apple be responsible to give a new device to someone who scratched their screen? They didn't say it arrive that way. They didn't say they were just using it with their fingers and the screen got scratched. They genuinely damaged their own phone. It's not a defect. And it doesn't matter if it happened just after walking out of the store or 6 months from now. If you damage your phone, no one is liable but you.

Which leads to scenario #2. The poster states that his device is working 100 percent except the sticker is tripped. If that's the case - he ONLY wants a replacement as "insurance" in case something goes wrong with the device in the future.

As I wrote in that thread - what difference does it make then NOW. If his phone is 100 percent functional and the only thing is that the sticker is tripped - why not wait to see IF anything goes wrong and THEN replace the unit.

What if in the life of his phone nothing ever goes wrong. Why should Apple eat the cost of replacing his phone just because he wants assurance (and insurance) that he'll be able to replace it when and IF it fails.

I'm not condoning a scam later on if something goes wrong and he's forced to finagle is way into a phone. But scamming (and that is what is being encouraged) NOW is wasteful and unneccessary.

Deal with a problem when it's a problem. Don't create a problem before one exists.

And newsflash - after speaking to some ATT and Apple reps over the past week or so I can assure you - they almost always know when someone is abusing the system.


I'm very happy to hear you're not a sheep. A lot of people just take the holier than thou position when it comes to things like this. The fact that people can have a conversation with you about this types of things speaks very loudly about you as a person and a rational being.

Scenario 1 - Did the person abuse his phone or did it scratch from normal use? Surely, an iPhone wouldn't easily scratch unless there is some type of defect in the screen. I've seen videos of people taking car keys to the screen and not scratching it. Assuming he did scratched it purposely, then he shouldn't be entitled to a new phone. However under normal use, it should be replaced.

Scenario 2 - This is my problem with the water sensors. There is no apparent problem with the phone. What happens in 7 months when a speaker stops working, the silent switch falls off or something else? He is SOL because of some small amount of water a few months prior that caused no issues.

That is my big problem with the water sensors and taking the corporate stance. He paid for a phone. He pays close to, if not more than $100/month. Apple will refuse to fix any problem with the phone. Why should he not be allowed to get a non-related issue fixed?

That is the reason why he would want to get it replaced now. Just in case something goes wrong. If Apple had not used "spying" techniques, then he wouldn't need to protect himself in such a manor.

Apple doesn't eat as much as you'd think either. They make the thing for $180. They will do the refurb stuff (pulling $20 out of the air.) So it will cost them $200 to take the phone back. Sell it for $150 and get another customer on a plan. They're not loosing money there.

With all do respect - one should never quote wikipedia as a source. It's user based. I could go in and edit the entry and have it say whatever I want :)

Oh no you didn't! lol. I'm an academic librarian by profession. I like wikipedia for the exact reason that it's open and user based. Wikipedia. Besides, Britannic or Wikipedia should not be cited in an academic paper. For this purpose, it's more then fine. Interesting Link.
 
Scenario 1 - Did the person abuse his phone or did it scratch from normal use? Surely, an iPhone wouldn't easily scratch unless there is some type of defect in the screen. I've seen videos of people taking car keys to the screen and not scratching it. Assuming he did scratched it purposely, then he shouldn't be entitled to a new phone. However under normal use, it should be replaced.

Does Apple claim the screen to be scratch resistant? (Serious question, I don't know this)

Scenario 2 - This is my problem with the water sensors. There is no apparent problem with the phone. What happens in 7 months when a speaker stops working, the silent switch falls off or something else? He is SOL because of some small amount of water a few months prior that caused no issues.
He certainly can address these concerns with Apple. Apple is actually pretty good at that. Just be honest and don't go straight for the "what BS can I come with to get a replacement".
 
Does Apple claim the screen to be scratch resistant? (Serious question, I don't know this)

Not anywhere I can find on their site. Even if they did, scratch-resistant isn't the same as scratch-proof. It's a pretty safe bet that scratches on the screen happening under "normal use" would be considered normal wear and tear and not covered under any warranty.
 
"Why should he not be allowed to get a non-related issue fixed?

That is the reason why he would want to get it replaced now. Just in case something goes wrong."

"Just in case" isn't a reason for exchange. Let me and Apple know when an issue actually arises and then let's have the discussion on the policy.

Again - the poster in that scenario wants Apple to eat the cost for a phone a) they didn't damage or manufacture incorrectly and b) where there is no actual damage to speak of regardless.

And I think both you and I are intelligent to know that there are many people who go the correct route. I'm not speaking to those - I am speaking to the several posters here who condone and foster the attitude that as soon as they get a nick on the screen or back they should run to the apple store and demand a replacement. That's the other extreme of evil corporate america.

And some posters even admit to bully type behavior where the brag at how they were able to get replacements after yelling, kicking, screaming, etc to att or apple.

Really. This is behvior we should accept. I'm sorry.. I can't. Because THAT attitude is unfortunately not isolated to iphones. It's indicative of how these people react in life - period.
 
BTW, you keep referring to this guy as having a little water damage and wanting to get his iPhone replaced now. That's not what "this guy" wanted. What he was complaining about was that if something non-related to water damage occurred to his iPhone (like a button breaking, which he said had occurred numerous times to other iPhones he had), then because of the water damage, he wouldn't be able to get it fixed by the warranty. He wasn't saying he abused the phone and was trying to get something for nothing like many of the posters seem to espouse. The actual scenario was that he was holding the iPhone and a glass of water in one hand and somehow spilled some water that went into the headphone jack, which tripped the sensor. I already pretty much know what some will say to this clarification (i.e., something like "too bad").
 
"Why should he not be allowed to get a non-related issue fixed?

That is the reason why he would want to get it replaced now. Just in case something goes wrong."

"Just in case" isn't a reason for exchange. Let me and Apple know when an issue actually arises and then let's have the discussion on the policy.

Again - the poster in that scenario wants Apple to eat the cost for a phone a) they didn't damage or manufacture incorrectly and b) where there is no actual damage to speak of regardless.

And I think both you and I are intelligent to know that there are many people who go the correct route. I'm not speaking to those - I am speaking to the several posters here who condone and foster the attitude that as soon as they get a nick on the screen or back they should run to the apple store and demand a replacement. That's the other extreme of evil corporate america.

And some posters even admit to bully type behavior where the brag at how they were able to get replacements after yelling, kicking, screaming, etc to att or apple.

Really. This is behvior we should accept. I'm sorry.. I can't. Because THAT attitude is unfortunately not isolated to iphones. It's indicative of how these people react in life - period.

I'm going to refer you to the post right below yours.

However, I want to add one point. Why do you think society has gotten to such a point? Corps are the type of institutions that do not allow for much flexibility. Often times people will have to yell and scream to get what they deserve. That behavior has now become a tool in the toolbox of the consumer.


Does Apple claim the screen to be scratch resistant? (Serious question, I don't know this)

YES!

Apple also announced that the entire top surface of iPhone, including its stunning 3.5-inch display, has been upgraded from plastic to optical-quality glass to achieve a superior level of scratch resistance and optical clarity.
Source
 
BTW, you keep referring to this guy as having a little water damage and wanting to get his iPhone replaced now. That's not what "this guy" wanted. What he was complaining about was that if something non-related to water damage occurred to his iPhone (like a button breaking, which he said had occurred numerous times to other iPhones he had), then because of the water damage, he wouldn't be able to get it fixed by the warranty. He wasn't saying he abused the phone and was trying to get something for nothing like many of the posters seem to espouse. The actual scenario was that he was holding the iPhone and a glass of water in one hand and somehow spilled some water that went into the headphone jack, which tripped the sensor. I already pretty much know what some will say to this clarification (i.e., something like "too bad").

Like I already stated, he can go to Apple, explain what happened, meaning the honest truth, and his concerns if something happens later on. He may or may not get the answer he wants. If they pretty much tell him that he is screwed, maybe he should consider doing business elsewhere.
 
BTW, you keep referring to this guy as having a little water damage and wanting to get his iPhone replaced now. That's not what "this guy" wanted. What he was complaining about was that if something non-related to water damage occurred to his iPhone (like a button breaking, which he said had occurred numerous times to other iPhones he had), then because of the water damage, he wouldn't be able to get it fixed by the warranty. He wasn't saying he abused the phone and was trying to get something for nothing like many of the posters seem to espouse. The actual scenario was that he was holding the iPhone and a glass of water in one hand and somehow spilled some water that went into the headphone jack, which tripped the sensor. I already pretty much know what some will say to this clarification (i.e., something like "too bad").

I'm well aware what that poster is saying. Did you read what I wrote? He's looking to get a replacement as insurance for whatever MIGHT happen in the future. I've stated that a few times. I never said he abused his phone. He accidently tripped the indicator with whatever amount of water it was. My point is clear and valid. He wants a new phone JUST IN CASE his current phone has a problem later (regardless of whether it's related or unrelated) to the water "damage".

My point is - deal with THAT issue THEN.
 
They should offer insurance or make the iPhone tougher.

Otherwise I'm gonna return it when it shows any signs of falling apart.


I mean what other phone have you coddled like a baby? Or kept it in a case with a screen protector 24/7?


All my previous phones got slammed on the pavement almost daily and they never broke, my Razr was put through horrible conditions and it's in relatively good shape (stepped on, thrown, dropped least once a week, in the pocket with keys and coins, left in hot car in summer, left in cold car in winter and more). The iPhone is almost meant to break easily.

The big issue is you have to pay full price to get your phone replaced which cost way more than what you payed for it.


So if Apple or AT&T want to complain, the only people they have to complain to is themselves.
 
"Why do you think society has gotten to such a point? Corps are the type of institutions that do not allow for much flexibility. Often times people will have to yell and scream to get what they deserve. That behavior has now become a tool in the toolbox of the consumer."

And warranties, etc have been around for years and years. It's not new(s).

Companies have to protect themselves. I dont begrudge them that small protection BECAUSE the consumer offen has the upper hand in many cases.

And just because the behavior exists doesn't make it excusable or right.

Off-topic a bit here - but do YOU really think the person who ordered hot coffee at mcdonalds and spilled it on themselves was due a huge settlement from McDonalds?

We, very unfortunately, live in a very litigious society. And I couldn't quote statistics - but I believe the US mentality is far different than the rest of the world. When I've brought up these issues and other legal issues, my friends from around the country can't believe how "special" some american's feel about themselves.
 
Like I already stated, he can go to Apple, explain what happened, meaning the honest truth, and his concerns if something happens later on. He may or may not get the answer he wants. If they pretty much tell him that he is screwed, maybe he should consider doing business elsewhere.

I wasn't saying I particularly agreed with what I wrote. I was simply clarifying the scenario that an original poster actually had happen to him. I'm not as black or white as the two sides of this argument and think both sides have some merit (although the ones talking about returning iphones for nicks and scratches they caused are ridiculous).
 
It's scratch resistant. Not scratch-proof.

So it shouldn't scratch under normal use in a few days...


I'm well aware what that poster is saying. Did you read what I wrote? He's looking to get a replacement as insurance for whatever MIGHT happen in the future. I've stated that a few times. I never said he abused his phone. He accidently tripped the indicator with whatever amount of water it was. My point is clear and valid. He wants a new phone JUST IN CASE his current phone has a problem later (regardless of whether it's related or unrelated) to the water "damage".

My point is - deal with THAT issue THEN.

I argue that at least the water sensor should be replaced if no harm to the phone was found.

You're taking the side with the corp stance. That's why I was arguing against it. The consumer should be able to get his phone replaced if he wanted it in this case. You and I both know Apple will not fix anything on the phone due to those sensors. Because of Apple's actions by placing them in the phone, he is in this situation.
 
It's scratch resistant. Not scratch-proof.

+1

It's interesting that we don't see this kind of thing regarding every other product across the internet. I guarantee you people scratch the screens of every kind of device every single day through normal use: handheld GPS units, Nintendo DS's, Sony PSP's, children's toys, other cell phones. Nowhere else do I see people complaining and trying to get free replacements.

So it shouldn't scratch under normal use in a few days...

But it's easily conceivable that it might. Unless it's truly a defect (we'd be seeing thousands of posts all over the place if it were), it's not Apple's problem.
 
They should offer insurance or make the iPhone tougher.

Otherwise I'm gonna return it when it shows any signs of falling apart.


I mean what other phone have you coddled like a baby? Or kept it in a case with a screen protector 24/7?


All my previous phones got slammed on the pavement almost daily and they never broke, my Razr was put through horrible conditions and it's in relatively good shape (stepped on, thrown, dropped least once a week, in the pocket with keys and coins, left in hot car in summer, left in cold car in winter and more). The iPhone is almost meant to break easily.

The big issue is you have to pay full price to get your phone replaced which cost way more than what you payed for it.


So if Apple or AT&T want to complain, the only people they have to complain to is themselves.

Your razr has a much smaller screen. Your razr is a flip phone. The razr isn't a tiny computer with the capabilities of the iphone. You have to pay full price to replace any phone if you break it - not just the iphone.

Your argument, to me, is not valid.
 
"Originally Posted by fleshman03
So it shouldn't scratch under normal use in a few days... "


No - it shouldn't. But as you're not the user posting the scenario, you have no idea what they REALLY did with the phone.

See - you want to trust the consumer over the company.

I don't trust either entitity :)
 
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