I didn't pay the full price when I had to replace my 3G that I dropped. They charged me $100 more than the subsidized price.
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Scratched Screen? Tripped a water damage indicator? Let ATT and Apple foot the bill
- Thread starter samcraig
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I didn't pay the full price when I had to replace my 3G that I dropped. They charged me $100 more than the subsidized price.
WOW I bet you felt you got a great deal and were happy about the situation.
I bet you never worried about dropping it again.
I dropped it, so I had to buy a new one. No problem for me. I would have paid whatever I needed to for a replacement. I wasn't upset or happy. I did it and moved on.
Should I feel entitled to a "great deal" because of my error?
Do you feel like you shouldn't have to worry about dropping it? We do have responsibility to take care of things we own. Buy some insurance if it bothers you that much. It's only about $30 a year.
"WOW I bet you felt you got a great deal and were happy about the situation.
I bet you never worried about dropping it again."
Sarcasm noted.
Personally I'd be tickled pink if I dropped and broke my phone and got a replacement at LESS THAN COST.
As for worrying about dropping it - how is that relevant. I care about my purchases whether I pay full price or not.
By your argument - I shouldn't care if I keep getting free replacements. Doesn't that just compound the issue. If I don't have to pay for a replacement ever - why should I take care of it?
I bet you never worried about dropping it again."
Sarcasm noted.
Personally I'd be tickled pink if I dropped and broke my phone and got a replacement at LESS THAN COST.
As for worrying about dropping it - how is that relevant. I care about my purchases whether I pay full price or not.
By your argument - I shouldn't care if I keep getting free replacements. Doesn't that just compound the issue. If I don't have to pay for a replacement ever - why should I take care of it?
He dropped it and he paid for that mistake. What's the problem here? You crash into a pole with your car and you have to have it fixed. You don't go to your car dealer and say, "It wasn't my fault, it came like this."
I read what you wrote. This is what he wrote:
So, he's actually trying to get insurance (not a replacement now). I think he'd be fine if he could get ringer switch replaced (if it even breaks) and not have someone from Apple say "No, you have water damage due to this indicator, so you're not covered." Not saying I totally agree (I don't think I'd have been that stupid to be holding a drink with my iPhone and let it spill in the first place), but I do empathize. In his case, I don't think there really is any damage to the phone; it's just an indicator. However, I can see where Apple has no way of knowing what his case really is.
Thats exactly what I am saying.
I just want to throw it in pocket and not think about it.
Like my old RAZR never worried about breaking it or it dying because it was tough as nails and AT&T let me get insurance on it. Thats what I want. I don't mind paying a little extra for the insurance. I want it to be a non-issue I want to go naked and not worry about it. Instead of having it all wrapped up in a case and being paranoid about it, constantly checking to make sure I still have it and it's ok.
I want to feel like taking care of it is a non-issue like a normal damn phone.
It's not a normal phone. That's the problem. You can't treat any of the modern top-end smartphones like a cheap flip phone.
Regarding the insurance, you can easily add the iPhone to a homeowner's policy.
Which came first, companies putting wanter sensors in consumer electronics or consumers damaging their electronics w/water and trying to pass off the resulting damage as manufacturer defect? The dude in Scenario #2 shouldn't be pissed at Apple he should be pissed at all the people that try to scam Apple which led to Apple going w/the cut & dry (pun intended) water sensor policy. Costco used to have an awesome return policy on consumer electronics until people abused it so much that Costco had to drastically change it. Stores used to accept open video games and CDs for returns or exchanges but people abused that so much that many stores have almost draconian return policies now and track how much stuff you return. Are companies innocent victims here? Of course not, we have all sorts of worker and consumer protection laws on the books for a reason. I'm not a fan of companies screwing consumers nor consumers screwing companies.
While I agree it's BS that you can't get insurance on the iPhone (it's actually one reason I'm hesitant to get one) you can't compare the iPhone (or really any smart phone or PDA) to a Razor.
Lethal
Yes.. his case is unfortunate and again will not be helped by all the people who replace their phones because they nicked the back on day 6.
He DID clarify HIS request. But (and I don't want to re-read the thread honestly) it did start out differently.
And I didn't mean to single that poster out, per se. My point/issue is in the broader sense with several posters being so quick to race back to Apple and ATT for things they've done to their phone. Not manufacturing defects. We've all seen it on here and that was the point of my original post.
Add to the pot the people who jailbroke their phone and have issues with OS3 or other things. I have no sympathy and you can't really start whining about Apple and the OS and any issues you're having if it you willfully broke your license agreement.
If you're going to start playing around with your operating system (beyond the one that's installed and how it was intended for use) or customizing your iphone (or any device) and you encounter a problem - the only person you can blame is yourself.
Again - it's people who have no sense of accountability for their actions.
He DID clarify HIS request. But (and I don't want to re-read the thread honestly) it did start out differently.
And I didn't mean to single that poster out, per se. My point/issue is in the broader sense with several posters being so quick to race back to Apple and ATT for things they've done to their phone. Not manufacturing defects. We've all seen it on here and that was the point of my original post.
Add to the pot the people who jailbroke their phone and have issues with OS3 or other things. I have no sympathy and you can't really start whining about Apple and the OS and any issues you're having if it you willfully broke your license agreement.
If you're going to start playing around with your operating system (beyond the one that's installed and how it was intended for use) or customizing your iphone (or any device) and you encounter a problem - the only person you can blame is yourself.
Again - it's people who have no sense of accountability for their actions.
Then I'm sorry - maybe the iphone isn't for you and you should keep to the Rzr if you're a road warrior and don't want to protect your device. That's your decision - don't make it Apple's problem.
It is a gray area. Apple places these water sensors for a reason. Apparently, it is difficult to tell what happened to a broken device that was submerged in water without it. Dropping a phone into water is most likely a common accident, and the manufacturer shouldn't eat the cost for accidents. That is what insurance is for. However, the fact is that there will be consumers that will try get a replacement under the warranty. If the terms of the warranty don't cover a unit with a water-marked sensor, that's the way it goes. Apple (or should I say Apple lawyers) need to make these terms black/white, not gray. That is why I would go to Apple ASAP and explain the concerns. The customer may not get the answer he/she was hoping for.
Nope can't State Farm said they no longer insure iPhones. My GF's parents all work for State Farm so thats why I am with them.
As for all Smart Phones being easily broken I would say you are correct I smashed my Treo into a million pieces the second day I got it.
Just wanted to say I completely agree with the OP. I'm amazed at how many people seem to think it's OK to lie to make Apple/AT&T pay for their mistakes.
The other day I was grocery-shopping and managed to drop the bag with my eggs in it on the pavement as I was leaving the store. Of course, when I looked, they were all cracked
(And they were the pricey organic ones, too!) A lady passing me by said, "I'm sure they'll give you a new container if you ask." I said, "Yeah, but I'm the one who dropped them!" It wasn't Meijer's fault that I'm a klutz -- and it's not Apple/AT&T's fault that someone dropped their iPhone.
The other day I was grocery-shopping and managed to drop the bag with my eggs in it on the pavement as I was leaving the store. Of course, when I looked, they were all cracked
(And they were the pricey organic ones, too!) A lady passing me by said, "I'm sure they'll give you a new container if you ask." I said, "Yeah, but I'm the one who dropped them!" It wasn't Meijer's fault that I'm a klutz -- and it's not Apple/AT&T's fault that someone dropped their iPhone.do you care to explain how I misread it? I didn't misread it. He wants to not worry about his iPhone like he didn't worry about his Razr. I'm saying the Razr and iPhone are completely different and if the iphone is too delicate for him, he shouldn't get it OR - if he does - he should be prepared to baby it MORE than he did the razr....
Should I ask if you got a free replacement?
Lol no I didn't want one that phone sucked, I got the Razr after that.
I have had 3 iPhones the 2g, 3g, and the 3G-S and all of them have no scratches and work fine, but I kept them bundled up in cases and was always paranoid about them dropping or something.
But I think since they break so easy and AT&T does not offer insurance it kind of ruins the experience. Kind of like when DATA was not unlimited on cellphones and no one used it back then until iPhone offered the unlimited use then everyone used it. It's just hampers the experience having to worry about it.
EDIT: Actually I did have to use nefarious methods to get my 3G replaced once, because it had the plastic back cracking near the dock connector but they tried to say it was my fault (even though all my friends phones are cracking in the exact same way). But other than that I have kept them in great condition and never dropped them and always kept them in a case.
The screen is glass, it will only get scratched byt something harder than glass. Car keys, coins, knives are not harder than glass. Sand is though. So it is possible to easily scratch the screen under normal use just by having a grain of sand in your pocket. It is not a screen defect.
I think he meant that you replied to me, and I was agreeing with you and replying to Chaos123x.
My belief is you can't expect to be able to treat smartphones like cheap flip phones.
Calm down. He was responding to this
Chaos123x said:
God, I'd think you'd go back and read what he was quoting after I said you misread the situation instead of launching into a tirade (with which I would agree with if that's what he was saying).
Absolutely. It's their business, they can do what they wish. You don't have to do business with them. There will always be another insurance company that would be happy to take your business. Unfortunately, insurance firms are the most messed up of all business. They can turn against you in a blink.
LOL yeah. But Im grandfathered into allot of stuff with State Farm on my current insurance plans. Any of the internet insurance plans for iPhone any good or trustable?
Yeah, the best thing is to stick with one. They tend to work better with loyal customers. I have Erie Insurance because my family has been with them for many years and have good history. I don't know about any of the internet extended warranty/insurance businesses. Personally, I wouldn't buy into them. They sort of came out of the peak period for shady insurance business, where companies like State Farm and Erie have been around for many years.