"Service Battery" at Cycle Count 240?

[GoztepeEge]

ok after 5 hours with the machine unplugged to try the drain the battery to zero, I plugged for the whole night, now in the morning still see the orange light, I turn it on and I see the same thing as my previous screenshot cococonut app, at 2% and not charging.

So the battery don’t drain to zero?

I feel the battery is good, maybe is other problem with power contact or something? Mmm

Please check the battery connector again.
Probably the problem is the connector itself. I have encountered with a similar issue with my iPhone, the battery was problematic and I could not see the percentage. Then I checked the connector again, found out that the left side of the connector was not clicked properly. After I made it correct, it worked perfect.

So please check the connector. And also please check if there is any corrosion or damage on the connector pins.

 

[umbilical]

Please check the battery connector again.
Probably the problem is the connector itself. I have encountered with a similar issue with my iPhone, the battery was problematic and I could not see the percentage. Then I checked the connector again, found out that the left side of the connector was not clicked properly. After I made it correct, it worked perfect.

So please check the connector. And also please check if there is any corrosion or damage on the connector pins.

One thing is for sure, the charger is not the problem, I connect this 85W charger to a Macbook Air 45W and charge perfect the battery, from orange to green 100%.

So the problem maybe is on the connector of the machine himself. So you say "check the battery connector" so you suggest that open the machine and try to check it inside? or you mean outside, outside I already check and try to clean but I don't see anything wrong outside. So maybe I need check inside?

 

[Madhatter32]

To confirm that I think I need open the machine and check the connector? like this:

View attachment 1934839

Yes. If it were me I would open the bottom of the machine to make sure the battery connector is pressed into the receptor completely. The connector is the piece that connects the battery to the mother board. You can see it in your post # 36. It is the thing on the bottom of that image that has the little wires attached to it. I would unplug fully and then snap it in gently and completely. It's a long shot but sometimes little issues cause major problems.

 

[GoztepeEge]

One thing is for sure, the charger is not the problem, I connect this 85W charger to a Macbook Air 45W and charge perfect the battery, from orange to green 100%.

So the problem maybe is on the connector of the machine himself. So you say "check the battery connector" so you suggest that open the machine and try to check it inside? or you mean outside, outside I already check and try to clean but I don't see anything wrong outside. So maybe I need check inside?

Yes please check inside

 

[umbilical]

ok I finally can open to check it, here’s some pics of the new battery. I don’t see anything with corrosion or something like that but I don’t remove the MagSafe port due I need remove the whole motherboard ect.

I’ll try again this: https://www.newertech.com/batteries/power-calibration-guide/

I unplug the battery and run a SMC, later I drain it this time to ZERO, when I try to start it the red back icon. So I leave it all night unplugged like this expecting really goes to zero, tomorrow I run a smc and plugged expecting the green light appear after some hours of charging.

One thing to mention: the charger is cold, I mean not warm or hot like usually is, maybe because is not charging the battery, I just say.

 

[umbilical]

Current state:

I leave the mac power off all night with the battery indicator on zero!

Now I plugged to try to charge, after 45min of of charge the light indicator is still orange (is normal due takes more time on a full charge, green) but I touch the charger and is cold, is normal? usually the charger gets warm when the computer is running.

One more possibly solution, running the mac without battery at normal speed? is possible deleting that file? mmm

Macbook Pro Slow Without Battery

Hey, guys! A few days ago the battery of my Macbook Pro - End 2013, collapsed and does not work anymore, but it turns on and works "normally" since plugged in. It turns out that, the performance of the notebook plummeted (A LOT) after that. From what I researched there seems to be a...

forums.macrumors.com

 

[GoztepeEge]

Current state:

I leave the mac power off all night with the battery indicator on zero!

Now I plugged to try to charge, after 45min of of charge the light indicator is still orange (is normal due takes more time on a full charge, green) but I touch the charger and is cold, is normal? usually the charger gets warm when the computer is running.

One more possibly solution, running the mac without battery at normal speed? is possible deleting that file? mmm

Macbook Pro Slow Without Battery

Hey, guys! A few days ago the battery of my Macbook Pro - End 2013, collapsed and does not work anymore, but it turns on and works "normally" since plugged in. It turns out that, the performance of the notebook plummeted (A LOT) after that. From what I researched there seems to be a...

forums.macrumors.com

The only thing that I think of it rest is that the battery is defective. This is the only chance we got right now.

You tried everything, and the problem seems like it is related to either the battery itself or the connector. Both options are again battery related, maybe the connector might be corrosive, we are not sure.

If you are able to, please try another battery. Or please try to clean the connector pins, you can scratch them from surface, maybe some of the pins can not be touching each other due to a corrosion issue.

 

[umbilical]

The only thing that I think of it rest is that the battery is defective. This is the only chance we got right now.

You tried everything, and the problem seems like it is related to either the battery itself or the connector. Both options are again battery related, maybe the connector might be corrosive, we are not sure.

If you are able to, please try another battery. Or please try to clean the connector pins, you can scratch them from surface, maybe some of the pins can not be touching each other due to a corrosion issue.

Thank you again for all your help.

The battery even coconut app says is fine, but I’ll contact again the people that sell me the battery to see if they can try another, also they say maybe is a logic board problem bla bla but they need to check, I doubt about his skills , the true… but!

I have doubt about the charger, a charger can not give the full 85w power but gives 65w 45w to power a air, I mean maybe my charger is damage and not gives enough power for 85 but gives to a 45 air? I try the charger a works well on air but not on the pro, maybe is a silly question but…

 

[umbilical]

One thing, if I start the Mac without charger, start… so even the battery is low in zero or something still start, so it seems there’s some charge in the battery, I mean maybe the new battery is good and just need charge, I mean the battery seems not to be the Problem. I just say…

 

[GoztepeEge]

One thing, if I start the Mac without charger, start… so even the battery is low in zero or something still start, so it seems there’s some charge in the battery, I mean maybe the new battery is good and just need charge, I mean the battery seems not to be the Problem. I just say…

In my opinion the problem is the battery itself. It might be the connector as well, but we are not sure on which side the problem exists: on the connector of the battery or on the connector of the motherboard.

If the problem is related with the battery, either like the connector or the battery itself, then a new battery should work with no issue.

The only way to find out is to replace the battery with a new one ??‍♂️

 

[umbilical]

In my opinion the problem is the battery itself. It might be the connector as well, but we are not sure on which side the problem exists: on the connector of the battery or on the connector of the motherboard.

If the problem is related with the battery, either like the connector or the battery itself, then a new battery should work with no issue.

The only way to find out is to replace the battery with a new one ??‍♂️

Just remember this battery is new, and the problem persist, actually the new battery says 1 cycle, when the new battery was installed 4 days ago start at 60% comes with that charge but never was charged due the issue so start to down to 59 58… and from 40 jump to 2%. But again there’s no fix to charged, I feel the battery is ok, the problem is other.

 

[umbilical]

by the way, why If don't charge the battery, why the battery icon continues showing a thunder?

when I go to recovery (command + R) I see the battery on 1% with thunder icon, if the battery is faulty why still show 1% with the thunder icon?

even if I remove the charger, the damn thunder icon continues, I never see the plain battery icon with no thunder.

example:

 

[umbilical]

Just one more question, curious:

A (85W) Charger can not give the full 85W and just gives 65W or lower?

Maybe the problem is the charger (85W) but!!! I try this charger on a Macbook Pro 13 that needs (65W) and Air needs (45W) and the charger works, charge well the two.

I mean maybe the charger is faulty and don't gives the full power?

I feel is a stupid question, because a charger works! or not!, I don't think chargers gives a lower amount or charger.

Coconut app show 85W on, so again maybe the charger is not the problem here.

 

[umbilical]

Some terminal info:

◆ ~ ❯❯❯ ioreg -l -w0 | grep Capacity
    | |           "AppleRawCurrentCapacity" = 0
    | |           "AppleRawMaxCapacity" = 8805
    | |           "MaxCapacity" = 8805
    | |           "CurrentCapacity" = 0
    | |           "LegacyBatteryInfo" = {"Amperage"=0,"Flags"=5,"Capacity"=8805,"Current"=0,"Voltage"=9074,"Cycle Count"=2}
    | |           "BatteryData" = {"StateOfCharge"=0,"PMUConfigured"=0,"CellVoltage"=(3054,2951,3069),"AdapterPower"=2084,"LifetimeData"={"UpdateTime"=1640975873},"SystemPower"=2025,"Serial"="D861015004NDGDL3T","DesignCapacity"=8600,"CycleCount"=2,"Voltage"=9075,"Qmax"=(8856,8887,8835)}
    | |           "DesignCapacity" = 8600

◆ ~ ❯❯❯ pmset -g batt
Now drawing from 'AC Power'
 -InternalBattery-0 (id=5505123)    1%; AC attached; not charging present: true

 

[GoztepeEge]

The logs tell you that the current capacity of the battery is 0 ampere.
It means that the battery might be defective as well. Or there is something problematic with the battery connector.

You say that the battery was 60% once you put it in the computer at first, then it started going lower and lower until 1%. This is weird, actually, however I still say that the battery might be defective. To solve this, you have to try another "new" battery. If you encounter with the same issue with that new battery as well, then it would be 100% sure that you have a faulty motherboard or connector. I mean, the problem would not be no more related to the battery.

These are the only options I have in my mind.
Try another new battery.

 

[umbilical]

The logs tell you that the current capacity of the battery is 0 ampere.
It means that the battery might be defective as well. Or there is something problematic with the battery connector.

You say that the battery was 60% once you put it in the computer at first, then it started going lower and lower until 1%. This is weird, actually, however I still say that the battery might be defective. To solve this, you have to try another "new" battery. If you encounter with the same issue with that new battery as well, then it would be 100% sure that you have a faulty motherboard or connector. I mean, the problem would not be no more related to the battery.

These are the only options I have in my mind.
Try another new battery.

the new battery start at 60% and start down due it can't receive charge, so obvious down 59 58... to 1%

I also post about this on ifix, please! check the a lot screenshots that I add, with the old battery and new battery and some other things: https://www.ifixit.com/Answers/View...+with+a+New+Battery+Replacement#comment782360

 

[umbilical]

Update!!! I get a replacement of the new battery and everything works now!!! conclusion: it was the battery, it seems everything is fine, logic board, magsafe, charger, smc etc.

original battery (service battery, dead) > new battery (never charge) > new batter (it works, charge fine).

now I'll do to this:

1. Fully charge the Mac (to 100%, green light)
2. Continue charge for 2 Hours (can use it during this time)
3. After 2 hours... unplug, Don't turn off, let it down to low battery warning, wait to goes to sleep, lastly turn it off.
4. Wait 5 hours (longer is fine).
5. Connect the power adapter and fully charge the Mac.

The battery is now fully calibrated!

GoztepeEge thank you for all you help!!!​

 

[GoztepeEge]

Update!!! I get a replacement of the new battery and everything works now!!! conclusion: it was the battery, it seems everything is fine, logic board, magsafe, charger, smc etc.

original battery (service battery, dead) > new battery (never charge) > new batter (it works, charge fine).

now I'll do to this:

1. Fully charge the Mac (to 100%, green light)
2. Continue charge for 2 Hours (can use it during this time)
3. After 2 hours... unplug, Don't turn off, let it down to low battery warning, wait to goes to sleep, lastly turn it off.
4. Wait 5 hours (longer is fine).
5. Connect the power adapter and fully charge the Mac.

The battery is now fully calibrated!

GoztepeEge thank you for all you help!!!​

I am glad to hear this, congrats! ?

It sounds really great to know the problem was the battery itself, and it seems now everything is fine.

You will start using your lovely device after you calibrate the battery only one time, then everything will be perfect again.
If you intend to use the device while it is connected to the charger always, I also advise you to use a charge limiter to put your upper limit for the battery charge to a level such as 50% or 70% maybe.
If you keep using the new battery at 100% all the time, it will start degrade.

For example I am now using my own device as a desktop PC, you know because of the corona we do not go outside that much, hence my MacBook is always on my desk and always connected to the charger. But it is not charging when it reaches to 50%, which is the best stable level for a battery.

You can use "Charging Limiter" or "AlDente" softwares to have the same feature.
For any question, just leave a message here, I will be happy to help you regarding this.

 

[umbilical]

I am glad to hear this, congrats! ?

It sounds really great to know the problem was the battery itself, and it seems now everything is fine.

You will start using your lovely device after you calibrate the battery only one time, then everything will be perfect again.
If you intend to use the device while it is connected to the charger always, I also advise you to use a charge limiter to put your upper limit for the battery charge to a level such as 50% or 70% maybe.
If you keep using the new battery at 100% all the time, it will start degrade.

For example I am now using my own device as a desktop PC, you know because of the corona we do not go outside that much, hence my MacBook is always on my desk and always connected to the charger. But it is not charging when it reaches to 50%, which is the best stable level for a battery.

You can use "Charging Limiter" or "AlDente" softwares to have the same feature.
For any question, just leave a message here, I will be happy to help you regarding this.

thank you!!!

actually I installing Mojave (runs very fast on this late 2013, I'm still amazed how good machine is this, at least for my web dev/design work I can do everything fine) I don't edit heavy video or something.

but! I can't use AlDente and I struggle installing even Pages, Numbers, even homebrew show me some warnings: "Warning: You are using macOS 10.14." so! I'm thinking erase this thing and Install Big Sur (latest OS supported), beyond this topic, you think runs well on this late 2013 or is too heavy OS?

thank you again!!!

 

[GoztepeEge]

thank you!!!

actually I installing Mojave (runs very fast on this late 2013, I'm still amazed how good machine is this, at least for my web dev/design work I can do everything fine) I don't edit heavy video or something.

but! I can't use AlDente and I struggle installing even Pages, Numbers, even homebrew show me some warnings: "Warning: You are using macOS 10.14." so! I'm thinking erase this thing and Install Big Sur (latest OS supported), beyond this topic, you think runs well on this late 2013 or is too heavy OS?

thank you again!!!

If you really have to upgrade from Mojave to a new version, you do it. I am not sure about the Big Sur, maybe you can try, but I have no idea if it can be smooth or not.
But please do not upgrade just because of the AlDente, as there is also a simple alternative for this: "Charge Limiter"

GitHub - godly-devotion/charge-limiter: macOS app to set battery charge limit for Intel MacBooks

macOS app to set battery charge limit for Intel MacBooks - godly-devotion/charge-limiter

github.com

It is extremely simple program. You just run it, type a charging limit whatever you wish, then you press enter. That is it. After that, when your mac reaches to that limit, it will stop charging. With this way, you can always leave your mac plugged in to the charger because it will always stop at the limit that you previously defined.

 

[umbilical]

If you really have to upgrade from Mojave to a new version, you do it. I am not sure about the Big Sur, maybe you can try, but I have no idea if it can be smooth or not.
But please do not upgrade just because of the AlDente, as there is also a simple alternative for this: "Charge Limiter"

GitHub - godly-devotion/charge-limiter: macOS app to set battery charge limit for Intel MacBooks

macOS app to set battery charge limit for Intel MacBooks - godly-devotion/charge-limiter

github.com

It is extremely simple program. You just run it, type a charging limit whatever you wish, then you press enter. That is it. After that, when your mac reaches to that limit, it will stop charging. With this way, you can always leave your mac plugged in to the charger because it will always stop at the limit that you previously defined.

ok thank you, I'll go to read and test.

note: update from mojave to big sur without erase and install is a pain, I'll do it in the past, the "one minute left" message stuck for hours, for that reason and many more I always ERASE! the SSD and later install from a USB key with the new OS.

 

[umbilical]

GoztepeEge​

I erase and install Big Sur, runs fine!

Yes I want use this computer at desktop, possibly not move it from the desk, so I install AlDente, so I keep it at 70%, is ok?

I see other advanced features not work on this machine, but I think the basic is enough.

Why if I leave in 70%, the normal macos icon says still 100%? is normal? or I need down the battery from 100% to 70% and AlDente keep it at 70%?

 

[GoztepeEge]

GoztepeEge​

I erase and install Big Sur, runs fine!

Yes I want use this computer at desktop, possibly not move it from the desk, so I install AlDente, so I keep it at 70%, is ok?

I see other advanced features not work on this machine, but I think the basic is enough.

Why if I leave in 70%, the normal macos icon says still 100%? is normal? or I need down the battery from 100% to 70% and AlDente keep it at 70%?

That is right. Set it to a level where you want it to sit at (e.g. 70%), then drop your battery to a level lower than your determined level (e.g. 60%), then make sure AlDente is working, plug the charger in, then it will stop once it reaches to the determined level (70%). That is all, simple.

The other features are actually no needed, they are not really "helpful" and necessary.

I am right now keeping my device at 50% all the time, as I always keep it on my desk. I do not need to charge it more, so I just keep it at 50%.

You can keep your charge level in between 40% and 80%, this is the most stable region. The best option is to keep it at 50%, which is in the middle.

But as you said, you can also keep it at 70%, meaning that whenever you need your laptop to take away, it will be ready with its 70% charged battery.

 

[umbilical]

That is right. Set it to a level where you want it to sit at (e.g. 70%), then drop your battery to a level lower than your determined level (e.g. 60%), then make sure AlDente is working, plug the charger in, then it will stop once it reaches to the determined level (70%). That is all, simple.

The other features are actually no needed, they are not really "helpful" and necessary.

I am right now keeping my device at 50% all the time, as I always keep it on my desk. I do not need to charge it more, so I just keep it at 50%.

You can keep your charge level in between 40% and 80%, this is the most stable region. The best option is to keep it at 50%, which is in the middle.

But as you said, you can also keep it at 70%, meaning that whenever you need your laptop to take away, it will be ready with its 70% charged battery.

cool and clear! I'll down it right now to 70% to test, later I'll go to 50%.

thank you again!!!

 

[GoztepeEge]

cool and clear! I'll down it right now to 70% to test, later I'll go to 50%.

thank you again!!!

You are welcome then ?

Again, I am glad you fixed the battery issue and now you are able to use your computer as you wish. Enjoy it! ☺️