iPhone 15 Pro Sharp edge between glass and titanium frame

[aevan]

I will notify Apple about this issue and I think they read the posts in here as well. They should be able to fix this in manufacturing over time I suppose. I'll give it another month or so until I buy another one.

Everyone who notices this should call them, that should get it fixed sooner.

Does it actually cut into your skin, or does it just bother you it makes a sound when you run your fingernail against the edge? Because if it’s the second thing, there really is nothing to fix.

Small manufacturing variances are normal, I had them on every single iPhone since my first one (iPhone 4).

I also have this slightly “sharp” right edge, but I can’t feel it in regular use.

“But for a $1000+ phone, it should be perfect!” No, that’s not how physics and manufacturing at that scale works. If your phone is working fine and the Titanium is not causing you physical pain, there’s nothing to be upset about. If it does cause discomfort, then you should check if other iPhones in the store feel better.

 

[aevan]

View attachment 2285682
This is what mine looks like. The gaps are not uniform as well. Should I return?

Is it uncomfortable to hold because of this? If not, then - no. 🙂

 

[raythompsontn]

do we understand properly, we are talking about transition between glass and frame, titanium edge when You slide your finger left or right...?.. its IMPOSSIBLE what You say. ever polls her shows, almost 34% have this problem.

Absolutely. The transition from the glass to the frame, front and back. I found no issues in the store units. It is not impossible. In my opinion what the people are posting on Reddit are posting the impossible.

Beyond that, how did they look at 30 devices in the Apple Store? There are only a dozen or so devices out for display. Did the person open a bunch of boxes looking for the flaw? I doubt Apple would allow that to happen. My BS meter is pegging on there person's claim.

I would not trust the clods that post on Reddit to be particularly honest. Looking for sensationalism, name in the news, whatever. If you want to blindly believe these people, go ahead. I have personal experience looking at the devices in the store. Have you?

I also have a device with no issues. Do you even have an iPhone 15? If not, then you are just repeating the rhetoric from other clueless individuals.

 

[Lex404]

really? No scratch feeling during moving a finger threw glass-titanium transition? Which model/color You have ? Thanks for answer

15 Pro 512 Natural.

Feels so good that I didn’t even put a case on it 🤣

 

[Man In The Arena]

I wanted to share my experience as it’s been a saga to say the least and might be helpful to some. I got the iPhone 15 Pro Titanium Blue the day after launch on 9/23 and immediately noticed the sharp scratchy edges where the titanium frame meets the back glass and also found this thread. It was very annoying so the next day I made a genius bar appointment and took it to the 5th Avenue store in NYC. I must have checked out easily over 75 iPhone 15 Pro and Pro Max models in the store and I’d say that actually over 70% had some sort of sharpness, varying to different degrees as others have mentioned. Some were quite bad and others mild but only a small minority were completely smooth. The associate noticed the issue said they’d do an exchange but were out of stock, along with every other store in NYC. He gave me the number for senior customer support though. After connecting with senior support multiple times they just told me to wait until the phone comes back in stock at a local store and do an exchange. Worried that my 14 day return window was running out before the phone came back in stock I demanded another solution. Finally senior customer support offered to issue me a replacement phone via the warranty program. Just received the replacement today and I can happily say it is definitely a huge improvement. It’s not perfect, but compared to the many other pro models I tried in store its definitely one of the better ones. Very surprised that so many pros have this issue and hopefully Apple is taking notice, if it’s impacting most of the pro models at the Apple flagship store in NYC clearly it’s widespread or perhaps it is just how the design is meant to be. For anyone in a similar situation if you can’t find your Pro model in store right now try calling customer support and asking for a replacement via Apple care or the warranty.

 

[DDustiNN]

I just picked up my replacement yesterday and the edges are actually more prominent than the first. Very noticeable when comparing them side by side. So… that’s annoying.

15 Pro Blue Titanium.

EDIT: I just ordered another one for in-store pickup. Is it possible to get banned from returns? I hate to return too many phones in such a short period of time, but it’s the fastest way to get replacements rather than going through warranty.

 

[zheliforp]

Does it actually cut into your skin, or does it just bother you it makes a sound when you run your fingernail against the edge? Because if it’s the second thing, there really is nothing to fix.

Small manufacturing variances are normal, I had them on every single iPhone since my first one (iPhone 4).

I also have this slightly “sharp” right edge, but I can’t feel it in regular use.

“But for a $1000+ phone, it should be perfect!” No, that’s not how physics and manufacturing at that scale works. If your phone is working fine and the Titanium is not causing you physical pain, there’s nothing to be upset about. If it does cause discomfort, then you should check if other iPhones in the store feel better.

Absolutely. The transition from the glass to the frame, front and back. I found no issues in the store units. It is not impossible. In my opinion what the people are posting on Reddit are posting the impossible.

Beyond that, how did they look at 30 devices in the Apple Store? There are only a dozen or so devices out for display. Did the person open a bunch of boxes looking for the flaw? I doubt Apple would allow that to happen. My BS meter is pegging on there person's claim.

I would not trust the clods that post on Reddit to be particularly honest. Looking for sensationalism, name in the news, whatever. If you want to blindly believe these people, go ahead. I have personal experience looking at the devices in the store. Have you?

I also have a device with no issues. Do you even have an iPhone 15? If not, then you are just repeating the rhetoric from other clueless individuals.

if it should not be perfect, Apple would not replace them, dont You think so? I have had many problems over years with Apple products: example, my iPad Pro from 2017 was exchanged five times! Read some previous messages before You answer, please: I wrote it before here: I WAS ALREADY 3 Times IN APPLE STORE and checked all possible iPhone pro models there: THERE WERE 12 models. Every of them had this issue. 34% of people here report this problem too. I am extremely exact about Quality. Apple makes products and creates films about how perfect they are... so I only expect what they promise, since year 2007.

Happy about your unit. Mine is coming 9-16 October.

 

[aevan]

if it should not be perfect, Apple would not replace them, dont You think so? I have had many problems over years with Apple products: example, my iPad Pro from 2017 was exchanged five times! Read some previous messages before You answer, please: I wrote it before here: I WAS ALREADY 3 Times IN APPLE STORE and checked all possible iPhone pro models there: THERE WERE 12 models. Every of them had this issue. 34% of people here report this problem too. I am extremely exact about Quality. Apple makes products and creates films about how perfect they are... so I only expect what they promise, since year 2007.

Happy about your unit. Mine is coming 9-16 October.

Apple will replace them for whatever reason if it’s within the return window. And yes, they would replace your iPad five times because you’re a customer and they will indulge you (especially within the return window), but the fact you replaced the same iPad five times only tells me that the issues were not in your iPad….

Also, show me where Apple promises that their products will be free of the slight manufacturing variations?

 

[zheliforp]

Apple will replace them for whatever reason if it’s within the return window. And yes, they would replace your iPad five times because you’re a customer and they will indulge you (especially within the return window), but the fact you replaced the same iPad five times only tells me that the issues were not in your iPad….

Also, show me where Apple promises that their products will be free of the slight manufacturing variations?

man, you're insulting me, it's rude...Who do you think you are? They exchanged my IPad five times, even after a warranty, because there was a DESIGN PROBLEM ( they officially told me that) , any many screens were having STAINS at the level of the magnets behind... They are not exchanging products because of nothing..

If You are not having a problem with things that dont work properly/ are not OK, its your choice... But dont offend others. Its highly primitive!

 

[jsmith1]

I just picked up my replacement yesterday and the edges are actually more prominent than the first. Very noticeable when comparing them side by side. So… that’s annoying.

15 Pro Blue Titanium.

EDIT: I just ordered another one for in-store pickup. Is it possible to get banned from returns? I hate to return too many phones in such a short period of time, but it’s the fastest way to get replacements rather than going through warranty.

Listen, dont feel bad about returning the beta version till you get one that is acceptable...Apple knew full well about this before releasing and decided to release anyway and dealing with the fallout till next year's final release of this design comes out or they scrap it due to manufacturing issues that they couldn't get fixed.

It's also possible that certain colors of the same phone have variations more than others as well.

 

[aevan]

man, you're insulting me, it's rude...Who do you think you are? They exchanged my IPad five times, even after a warranty, because there was a DESIGN PROBLEM ( they officially told me that) , any many screens were having STAINS at the level of the magnets behind... They are not exchanging products because of nothing..

If You are not having a problem with things that dont work properly/ are not OK, its your choice... But dont offend others. Its highly primitive!

Didn’t mean to offend you, I apologize if I did.

Still, you have to admit, you have be really unlucky to have the same problem 5x times.

Anyway, exchanging a perfectly good iPhone 15 because you can feel the edge with a nail seems excessive.

 

[zheliforp]

Didn’t mean to offend you, I apologize if I did.

Still, you have to admit, you have be really unlucky to have the same problem 5x times.

Anyway, exchanging a perfectly good iPhone 15 because you can feel the edge with a nail seems

Didn’t mean to offend you, I apologize if I did.

Still, you have to admit, you have be really unlucky to have the same problem 5x times.

Anyway, exchanging a perfectly good iPhone 15 because you can feel the edge with a nail seems excessive.

its not excessive. I just wanna feel Quality in my hands. Have you read, what other people write about it ..about this feeling? It feels cheap like a plastic or like a cheese grater 🤣 LOL

 

[aevan]

its not excessive. I just wanna feel Quality in my hands. Have you read, what other people write about it ..about this feeling? It feels cheap like a plastic or like a cheese grater 🤣 LOL

I didn’t have to read anything, I’m holding an iPhone 15 Pro in my hands, and if this is not quality, I don’t know what is. It feels great. People just love to complain, if you ask me - but obviously you and your hands feel differently, so we can leave it at that.

Once again, sorry if I insulted you, it was not my intention.

 

[DDustiNN]

I didn’t have to read anything, I’m holding an iPhone 15 Pro in my hands, and if this is not quality, I don’t know what is. It feels great. People just love to complain, if you ask me - but obviously you and your hands feel differently, so we can leave it at that.

Once again, sorry if I insulted you, it was not my intention.

Yours feels great, but that doesn’t mean all others do too. There is absolutely, without a doubt, a varying degree of this “sharpness” issue. I’ve compared 3 phones out of the box, side by side, and they were all different. One natural titanium was perfectly flush and smooth. One blue titanium had a slight sharpness to it, which is what lead me to finding this thread. And the third phone, also blue titanium, has a much more pronounced sharpness. So just because you like yours, that doesn’t invalidate anyone’s opinion in this thread.

 

[2kPro]

Can you feel any difference between the sides? Is the side with larger gap sharper?

I don't think I can feel the gap. Mine feels pretty flush on both side, just the non-unified gap.

 

[2kPro]

As another member mentioned can you feel a difference? And most importantly imo can you feel a distracting difference when you use the device? If it’s fine when using I personally wouldn’t worry about it. I’ve seen some in the stores that are really bad and uncomfortable to hold in the hand.

I went to my local Apple Store today, and hell, you are completely correct. Some of the units in the store are really bad. 80% of the units I checked in store have non-unified gaps (gaps that are of different size on the same device) just like mine. I think mine is flush all the way around, won't hurt my hand while holding, just the different size gap make my OCD catching, .

 

[zheliforp]

I went to my local Apple Store today, and hell, you are completely correct. Some of the units in the store are really bad. 80% of the units I checked in store have non-unified gaps (gaps that are of different size on the same device) just like mine. I think mine is flush all the way around, won't hurt my hand while holding, just the different size gap make my OCD catching, .

I have never had that high level of uncertainty, while waiting on the iPhone delivery....

 

[Moukee]

My first iPhone 15 Pro was completely fine when it comes to the sharp glass on the back (-> it didn't have any issues there), but I got my iPhone replaced purchased another iPhone 15 Pro (from a store that had them in stock) because the power button of the first one had inconsistent pressure points and made squeaky (probably not the right word, non-native speaker sorry) sounds, and the second one has a great power button 😅 but it has the issue with the sharp back glass. I didn't even know about the issue but immediately noticed it and found it to be very annoying.

This time I'd have to wait 3-4 weeks for a replacement from Apple, but yeah, I'll probably return this second one again.

Other than these "tolerance" issues as some might call them, I think it's a great device. But these small things really annoy me personally, a device in this price class should have better QC and/or tighter tolerances.

I don't really mind having to wait another 3-4 weeks for a replacement (I have my 13 Pro still ready), but with two devices not up to standards I expect doesn't give me confidence that the device arriving next month will be better.

 

[drew0020]

My first iPhone 15 Pro was completely fine when it comes to the sharp glass on the back (-> it didn't have any issues there), but I got my iPhone replaced purchased another iPhone 15 Pro (from a store that had them in stock) because the power button of the first one had inconsistent pressure points and made squeaky (probably not the right word, non-native speaker sorry) sounds, and the second one has a great power button 😅 but it has the issue with the sharp back glass. I didn't even know about the issue but immediately noticed it and found it to be very annoying.

This time I'd have to wait 3-4 weeks for a replacement from Apple, but yeah, I'll probably return this second one again.

Other than these "tolerance" issues as some might call them, I think it's a great device. But these small things really annoy me personally, a device in this price class should have better QC and/or tighter tolerances.

I don't really mind having to wait another 3-4 weeks for a replacement (I have my 13 Pro still ready), but with two devices not up to standards I expect doesn't give me confidence that the device arriving next month will be better.

I think people expect too much from a mass produced device. I realize it costs upwards of $1,000 but if you think about it, it is relatively affordable considering costs of cellular service (ex: in the US I pay $90/month for 1 line which is $1,080/year.)

I know people expect a lot out of Apple, but they cannot defy the laws of physics. The iPhone is primarily made from 3 pieces - front glass, titanium frame, and back glass. I don’t believe there is any possible way to make this seamless 100% of the time. If they did I can only imagine the cost to produce and time it would take to build these >75M phones annually.

I’m not sure it makes sense to return 3, 4, or 5+ iPhones. At some point you need to accept the design limitations or choose a different phone. I’m concerned that Apple is going to crack down on their 14 day no questions asked return policy in the US and that will really piss people off.

 

[zheliforp]

I think people expect too much from a mass produced device. I realize it costs upwards of $1,000 but if you think about it, it is relatively affordable considering costs of cellular service (ex: in the US I pay $90/month for 1 line which is $1,080/year.)

I know people expect a lot out of Apple, but they cannot defy the laws of physics. The iPhone is primarily made from 3 pieces - front glass, titanium frame, and back glass. I don’t believe there is any possible way to make this seamless 100% of the time. If they did I can only imagine the cost to produce and time it would take to build these >75M phones annually.

I’m not sure it makes sense to return 3, 4, or 5+ iPhones. At some point you need to accept the design limitations or choose a different phone. I’m concerned that Apple is going to crack down on their 14 day no questions asked return policy in the US and that will really piss people off.

NO NO NO !! Man, what are you talking about? It is not a budget device from Samsung (they are very well made btw!) We are in 21st century. It is technologically possible to make it perfect... it is a premium phone, so we all want to feel and see it is premium indeed. There is no excuse! Apple exchange them all, because they know exactly, all people here who criticize problems with Series 15, have right... !!

 

[Moukee]

I think people expect too much from a mass produced device. I realize it costs upwards of $1,000 but if you think about it, it is relatively affordable considering costs of cellular service (ex: in the US I pay $90/month for 1 line which is $1,080/year.)

I'm in the EU and the device cost me 1,829.-€ (Pro 1 TB). My cellular plan is like 30.-€ per month, so 360.-€ per year. I don't mind paying a relatively high price for a smartphone as I use it quite a lot throughout the day for quite a few different tasks. But let's be honest, a smartphone way cheaper than the iPhone 15 Pro could do most if not all of the tasks (let's say a Pixel 7a, which is below 500.-€). So the difference is mainly in how well it does these tasks and how usable it is. Sharp edges between glass and frame where you touch the device can affect usability.

I realize that I'm probably hypersensitive about these small manufacturing deficits. Most people either don't notice or even if they notice they don't care about these minor issues. I'm somewhat annoyed at myself for being so nitpicky because now I have to return devices and wait for a new one to arrive only to then hope that I don't notice anything else with the new device. It's hard for me to bring my brain to ignore these issues, especially since I hold the device in my hand many times per day (or in case of the first one, use the power button many times per day - the solid state buttons that have been rumored would be perfect for someone like me I guess).

I know people expect a lot out of Apple, but they cannot defy the laws of physics. The iPhone is primarily made from 3 pieces - front glass, titanium frame, and back glass. I don’t believe there is any possible way to make this seamless 100% of the time. If they did I can only imagine the cost to produce and time it would take to build these >75M phones annually.

I’m not sure it makes sense to return 3, 4, or 5+ iPhones. At some point you need to accept the design limitations or choose a different phone. I’m concerned that Apple is going to crack down on their 14 day no questions asked return policy in the US and that will really piss people off.

The thing is: I never had to return any iPhone because of issues like these (or for any other reason). Either Apple dropped the ball on the iPhone 15 Pro concerning QC, or I just got lucky all these times (13 Pro, 11 Pro, 8, SE 2016, 5), or unlucky with the 15 Pro.

 

[zheliforp]

I'm in the EU and the device cost me 1,829.-€ (Pro 1 TB). My cellular plan is like 30.-€ per month, so 360.-€ per year. I don't mind paying a relatively high price for a smartphone as I use it quite a lot throughout the day for quite a few different tasks. But let's be honest, a smartphone way cheaper than the iPhone 15 Pro could do most if not all of the tasks (let's say a Pixel 7a, which is below 500.-€). So the difference is mainly in how well it does these tasks and how usable it is. Sharp edges between glass and frame where you touch the device can affect usability.

I realize that I'm probably hypersensitive about these small manufacturing deficits. Most people either don't notice or even if they notice they don't care about these minor issues. I'm somewhat annoyed at myself for being so nitpicky because now I have to return devices and wait for a new one to arrive only to then hope that I don't notice anything else with the new device. It's hard for me to bring my brain to ignore these issues, especially since I hold the device in my hand many times per day (or in case of the first one, use the power button many times per day - the solid state buttons that have been rumored would be perfect for someone like me I guess).



The thing is: I never had to return any iPhone because of issues like these (or for any other reason). Either Apple dropped the ball on the iPhone 15 Pro concerning QC, or I just got lucky all these times (13 Pro, 11 Pro, 8, SE 2016, 5), or unlucky with the 15 Pro.

yes, me too. We should work in quality control at Apple 😂. But we dont expect too much, just a product as they show it in AR. Can You see a difference at the glass-frame level? I cannot. For sure the titanium frame should not be higher than a glass (like always!) Do You agree, guys?

 

[jsmith1]

Was in the store today and finally saw some in person..man the pro's are some ugly phones, i am so glad I didnt get them in the finishes they release them in and there were scratch's on all but most on natural and so many finger prints on the others...I really hope these are changed for next year or might have to go to plus and forget pro..especially if all the other stuff isnt fixed by sep 24 release.

The quality leave's so much to be desired as well...not sure how Apple got away with the sign off for release from Quality as this must be over target's allowed....thinking maybe some kind of recall's or mass replacement coming just from looking at some let alone owning them.

 

[Phone Junky]

I ordered my 15 PM and am really thinking about cancelling

For your own peace of mind, please do cancel your order and walk away from Apple and this forum that you just joined to repeatedly post your freak-out ratings about something you don't even have yet.

 

[drew0020]

yes, me too. We should work in quality control at Apple 😂. But we dont expect too much, just a product as they show it in AR. Can You see a difference at the glass-frame level? I cannot. For sure the titanium frame should not be higher than a glass (like always!) Do You agree, guys?

You realize a render is always perfect because its not real, right? I mean personally I think this is crazy unless you were being facetious. In that case I am laughing at your sense of humor.