I decided to stop my subscription after the 3 months free. Not watching enough and it is always dropping out when I do (no other TV streaming has a problem on my iPhone). I went to the Sky website and it says I cannot access my account information as I am not a primary user. It says I am giving the wrong information when trying to upgrade to primary, so I cannot do that.
Eventually I found a subscriptions page that I can access. I set my subscription to not auto-renew. Is this sufficient to cancel? There was no confirmation or anything.
Tried contacting Sky via their website. Took a few goes as I do not a subscriber number, but you must have one to e-mail their cancellation department using their form. I put in my order number which it would not accept, and I could not clear that field. I had to close my browser then go back. After a few tries I got it to accept "0" in the field and I e-mailed them.
They replied wanting my subscriber number (even though I had told them I don't have one) and viewing card number. I replied giving all the other details and my order number, but said I don't have those other numbers and told them what service I am using. Haven't heard back and my renewal is tomorrow.
Don't fancy ringing an 08 number when the website says there are long queues. Say No To 0870 seems to be having trouble with Sky.
Sorry for the long message. Does anyone know if the stop auto-renew is enough?
