I'm curious how you got a trade in price from Apple Australia. I asked for a price on my 2019 MBP16 and was told it was not eligble for trade-in. Which Apple page did you get the price from?
On Apple's web site. I logged onto to buying, and the trade in option was there. I filled the serial number of my MBP, and it offered I think close to $700.
Mine's a 2017 August update, with 500 GB drive, 16 GB RAM, 2.9Ghz i7 Quad core, and a 4 GB Radeon Pro 560 GPU.
I did have the keyboard replaced, though, which came with a new battery. Maybe their database knows about that?
Also, I did it soon after the new MBP came up ... maybe the next day? Maybe Apple have backed out on that.
I also tried my Mac Pro 2010 (same as a 2012) - Apple offered to re-cycle it. NO WAY dudes. And I bet someone would have taken it home. It's still got a very nicely yellowed original keyboard with a very long action ... priceless. With a cable too ... and type 1 or 2 USB ports on either end. Very handy.
Edit: Just checked it again.
Select the computer you want
Then hit select.
The window on the right side will show "Customise your Macxxxxxxxx
The trade in area is inbetween the fixed options (like the charger) and the options (disk, ram, etc).
Your's will be worth a lot more than mine.