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Spiegen makes good on the stand
- Thread starter Glene
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If I was in an office, and I wanted something to look as nice as possible I can see having the writing on the bottom. But it's in my bedroom and I don't care, I covered it with some vinyl anyway..... without even asking as i post in the first post in this thread, they just emailed me and said they were sending another one
The images on the website do not show any text/branding (including a big ol' "Made in Korea" stamp) on the top of the stand. Generally, people do not like purchasing something that does not look the same as what they thought they were getting.
Personally, I think it looks pretty bad with the regulatory stamping and branding on the top of the stand as opposed to the bottom, but I'd be less annoyed if the website images plainly showed it being present. At least then I could have made the decision to buy as-is or not.
My problem is that I wouldn't have bought it if the stand were there, and Spigen are, quite frankly, being ****s about it.
They want me to pay to send it back. I asked them to either send the postage or a returns label (UK law means I have no liability for the cost of returning it), they refused.
They did in one email say they'd pay for return postage when they get it back, but given their attitude so far, I simply don't believe them (why wouldn't they just pay for it up front/provide a returns label?).
It's in a paypal dispute now (it's the first time I've ever had to open a dispute so I don't know how easy it is). If that doesn't work I'll just contact my credit card company.
I'm appalled that a company like spigen is making me do this. There's obviously not enough profit in mobile phone cases to be able to afford good customer service! It's only £4, but it's the principle.
Looking at their recent trust pilot feedback, I see I'm not the only one experiencing this
https://uk.trustpilot.com/review/www.spigen.co.uk
They want me to pay to send it back. I asked them to either send the postage or a returns label (UK law means I have no liability for the cost of returning it), they refused.
They did in one email say they'd pay for return postage when they get it back, but given their attitude so far, I simply don't believe them (why wouldn't they just pay for it up front/provide a returns label?).
It's in a paypal dispute now (it's the first time I've ever had to open a dispute so I don't know how easy it is). If that doesn't work I'll just contact my credit card company.
I'm appalled that a company like spigen is making me do this. There's obviously not enough profit in mobile phone cases to be able to afford good customer service! It's only £4, but it's the principle.
Looking at their recent trust pilot feedback, I see I'm not the only one experiencing this
https://uk.trustpilot.com/review/www.spigen.co.uk
Hey guys. I hadn't heard back from the store on Amazon or Spigen directly, so e-mailed the store on Amazon again. Just got this reply:
Hello.
Thank you very much for contacting us.
Our stands come with the engraving on the bottom of the stand now.
Thank you very much for your inquiry.
Have a great day.
Sincerely,
Juan
So, I'm hoping that means there won't be any more of those delivered.
Hello.
Thank you very much for contacting us.
Our stands come with the engraving on the bottom of the stand now.
Thank you very much for your inquiry.
Have a great day.
Sincerely,
Juan
So, I'm hoping that means there won't be any more of those delivered.
^ Is pure hope so. Thank you for the latest update. Mine arrives in a week or so from Amazon and hopefully it will be right. I'll update here when it arrives.
If I were you, I'd e-mail them and ask for an exchange or a refund. (unless you don't mind the writing that is).
Mine is waiting for me at home, at least according to UPS & USPS tracking. I ordered directly from Spigen (not Amazon or eBay).
I'll post later tonight what version of stand I received.
I'll post later tonight what version of stand I received.
mine is scheduled to arrive on Thursday. If it has the writing on the top i'll be sending it right back.
I just got my package and.....its written on top unfortunately. Its not a huge deal, but the stand looks much much better if the writing is on bottom.
I e-mailed Amazon support already and hope they arrange a replacement.
If not, twelve south's new stand dropped today and I'll give the Spiegen to my wife and use the Twelevsouth one for myself....
I e-mailed Amazon support already and hope they arrange a replacement.
If not, twelve south's new stand dropped today and I'll give the Spiegen to my wife and use the Twelevsouth one for myself....
Received. The labeling is on the bottom of the base where it belongs. There is no mis-printing on the top of the base.
Happy camper
So they've moved the writing to the the bottom but they've added an ugly seal? At least you shouldn't be seeing it there.
I emailed Spigen (UK) over the weekend and received this reply yesterday:
I think I'll just go with the £5 discount to be honest, as it's not worth my time doing anything else.
I think I'll just go with the £5 discount to be honest, as it's not worth my time doing anything else.
Ordered through Spigen UK official eBay store this morning and put in the PayPal notes that I wanted the revised version with writing on the bottom (as pictured). If there's any issue then I can open a dispute .
.
Spigen Stand @ Great Price!
Same here.
It's a nice stand, reminiscent of the stand for my iMac, and does the job.
I did not like charging my watch without some sort of stand. It looked like a "fish out of water"
AND it was a no brainer at $16.99 with free shipping. Anyway, it does the job for me . . . no complaints here
Same here.
It's a nice stand, reminiscent of the stand for my iMac, and does the job.
I did not like charging my watch without some sort of stand. It looked like a "fish out of water"
AND it was a no brainer at $16.99 with free shipping. Anyway, it does the job for me . . . no complaints here
My stand has shipped (ordered from Amazon, as it's cheaper). Should receive it in a week or so.
I also e-mailed them AGAIN as their original response was a bit ambiguous.
=========
Thank you for your email!
You will receive a charging dock that has engraving on the bottom of the product, so that it will not be visible to the eye.
Thank you so much for choosing Spigen.
Have a wonderful day!
Best Regards,
Diana
==========
So, here's hoping that's it for the supply with the writing on the top of the base.
I also e-mailed them AGAIN as their original response was a bit ambiguous.
=========
Thank you for your email!
You will receive a charging dock that has engraving on the bottom of the product, so that it will not be visible to the eye.
Thank you so much for choosing Spigen.
Have a wonderful day!
Best Regards,
Diana
==========
So, here's hoping that's it for the supply with the writing on the top of the base.
