Even though my clockwork synergy and failed at the lugs, their customer service response and communications are excellent and a new band will be here tomorrow. I thought that the lug and band looked and fit perfectly (I have the SS AW). Now if this second lug fails ...
Also, they told me that they will work on new clasps/buckles for their leather bands. The current ones are too big and not my style. She also told me that they are "launching a new website soon with additional products in the near future, so keep your eye out "
I emailed them about this too. Some of the original leather bands I got from them had really big buckles. I like them but my wife thinks they are too big. They told me that you can put in the notes when you order that you want the smaller buckle type. They are great/easy to work with!