iPhone X The "I will return my iPhone X" - Thread

[newellj]

iOS 11 been alright on 7 plus and battery) ?

7 here, not 7 Plus, but yes, runs smartly and no change in battery vs. 10.3.3. Full disclosure: I would have preferred to keep the phone on 10.3.3, but needed to upgrade because of my Apple Watch. Having upgraded really hasn't changed how the iPhone 7 performs for me.

 

[hemon]

I really would return the iPhone X for the iPhone 8 – if I just could live with the idea that Apple could remove the form factor of the iPhone 6/8 in favor of that of the iPhone X, so I would have a "old" phone...

 

[jtuk]

Great post pointing out simply why the X isn't worth the massive price tag!
I meant to upgrade to X a month ago but could not get past the screen aspect with all it entailed. Then was going for 8+ - even bought the wireless charger...But alas to my disappointment Apple had made the screen worse than my current 7+. I would have been so happy with 8+ with the improved camera and wireless charging so Apple deciding to make the screen noticeably dimmer was a shock. First time i have skipped my upgrade.
Very disappointed and worried if 2018 they will bring up a line up which is just a larger X. This bezel phobia has caused worse phones!

I gave mine back on Monday.

For me it wasn’t worth it. The screen is much more narrow than my 7 Plus, this is noticeable when you type, when you read things, when you look at pictures... it’s noticeable on every task. Then there is the really bad use of real estate... what is the point of having an all screen phone which doesn’t use all its real estate: that grey slob at the bottom of the keyboard, those huge white spaces when selecting pictures to share, bad use of screen real estate at the top of the screen too, really bad use of screen real estate on the camera app, etc. There many other reasons I found over the course of 3 days.

I felt a huge disappointment over me after holding the phone for the first 5 min... I’ve never felt this after buying an iPhone. It just felt like a downgrade (even through it isn’t). For me it wasn’t worth paying 1320 euros.

I decided to wait for a plus sized X.

 

[trigonometry]

I bought my X on a whim. Thought it was overhyped and overpriced. Now there is no way I could go back to the 7. The bezels are huge. The screen is square, blurry, and antiquated. Touch ID seems barbaric. I cringe when I read about people wanting Apple to implement Touch ID under the glass. I understand everyone is different but I just don’t get how an iPhone enthusiast can not appreciate the X after using one for any period of time. iOS is still buggy but I think it’s the best, or rather purest, iteration of a multitouch operating system to date. Save all the button mashing for game controllers.

 

[The-Real-Deal82]

I bought my X on a whim. Thought it was overhyped and overpriced. Now there is no way I could go back to the 7. The bezels are huge. The screen is square, blurry, and antiquated. Touch ID seems barbaric. I cringe when I read about people wanting Apple to implement Touch ID under the glass. I understand everyone is different but I just don’t get how an iPhone enthusiast can not appreciate the X after using one for any period of time. iOS is still buggy but I think it’s the best, or rather purest, iteration of a multitouch operating system to date. Save all the button mashing for game controllers.

Not every iPhone user is an enthusiast though, in fact I’d say most aren’t, they just like the iPhone in general as their mobile phone choice because it’s a cool brand and familiar. Beyond the user experience I bet a lot of people don’t know a great deal about Apple.

The iPhone X has divided opinion since it’s release and the fact there seem to be more cases of people returning it on different sites shows it’s not for everybody. The old form factor is still appealing and not everybody is anti bezel.

 

[44267547]

Touch ID seems barbaric. I cringe when I read about people wanting Apple to implement Touch ID under the glass.

Touch ID is "barbaric"? That seems a little exaggerated. I still think Touch ID is very relevant technology that distinguishes advantages/disadvantages with the Face ID, But has refined nicely over the years to where it's still highly convenient.

Not exactly sure why you would cringe about people wanting Apple to implement touch ID under the glass. I think it would have been interesting to see if it was executed. Apple did experiment with it and it was considered a possibility, until Face ID became a reality, which was the primary goal first.

I just don’t get how an iPhone enthusiast can not appreciate the X after using one for any period of time..

Simply because everybody has different appreciations for what they prefer in Face ID versus touch ID, the controversial notch, and gesture controls. I think the X is a great device, but I still think it was a very wise move to offer the iPhone 8 incorporating touch ID, because Apple knows that the iPhone X is not in everybody's price range and or the slow adaptation to the iPhone X because of the latest features It has to offer.

 

[trigonometry]

Touch ID is "barbaric"? That seems a little exaggerated. I still think Touch ID is very relevant technology that distinguishes advantages/disadvantages with the Face ID, But has refined nicely over the years to where it's still highly convenient.

Not exactly sure why you would cringe about people wanting Apple to implement touch ID under the glass. I think it would have been interesting to see if it was executed. Apple did experiment with it and it was considered a possibility, until Face ID became a reality, which was the primary goal first.


Simply because everybody has different appreciations for what they prefer in Face ID versus touch ID, the controversial notch, and gesture controls. I think the X is a great device, but I still think it was a very wise move to offer the iPhone 8 incorporating touch ID, because Apple knows that the iPhone X is not in everybody's price range and or the slow adaptation to the iPhone X because of the latest features It has to offer.

Do you own a X? I ask simply because I had the same opinion as you before I purchased mine. This was even after toying around with a X that belonged to a family member. Now that I have my own, I have a very different perspective. Touch ID has no advantages over Face ID. Touch ID removed the barrier of tedious password entry and improved security by just requiring your fingerprint. Face ID eliminates any requirements from the user and improves security from 1/50,000 to 1/1,000,000. Eventually Face ID will trickle down the iPhone lineup and everyone will love it just like Touch ID.

To those that think the price is prohibitive, I will not argue against that. Be frugal. It’s only a cellphone. But I see a lot of Note 8’s and 256Gb iPhone 8 plus’, and those are $1,000 devices. Take into account most phones are subsidized by the carrier, that people are accustomed to phone financing added to their bill, and fluid upgrade cycles, I would say price is not really a factor.

 

[newellj]

Do you own a X? I ask simply because I had the same opinion as you before I purchased mine. This was even after toying around with a X that belonged to a family member. Now that I have my own, I have a very different perspective. Touch ID has no advantages over Face ID. Touch ID removed the barrier of tedious password entry and improved security by just requiring your fingerprint. Face ID eliminates any requirements from the user and improves security from 1/50,000 to 1/1,000,000. Eventually Face ID will trickle down the iPhone lineup and everyone will love it just like Touch ID.

To those that think the price is prohibitive, I will not argue against that. Be frugal. It’s only a cellphone. But I see a lot of Note 8’s and 256Gb iPhone 8 plus’, and those are $1,000 devices. Take into account most phones are subsidized by the carrier, that people are accustomed to phone financing added to their bill, and fluid upgrade cycles, I would say price is not really a factor.

I bought an X (two, actually, one for me and one for my wife) just after the return period was extended on 11/15 and returned them both on Friday. While I wouldn't say (as one of the threads here is titled) that "FaceID is Crap," I think it has a lot of serious UX flaws. Can't unlock on a desk. OTOH, unlocks when it shouldn't. Requires more manipulation to unlock, with two hands, than TouchID does with one hand (unless you set Rise to Wake, which I don't because it's a battery killer and, with the X, would result in a huge number of unintended unlocks that would trigger yet another motion to lock the damned phone). ApplePay is a wreck. Overall, where TouchID works for me, FaceID made me work for the phone, which is unacceptable.

I'm sure that we've seen the last of TouchID, and I'm sure Apple will make great strides with FaceID, but 2018 is not the year for me to adopt it.

 

[noobinator]

Return window for holiday purchasers ends 1/8.

I assume this means I can return tomorrow?

Any last minute returners?

 

[newellj]

Return window for holiday purchasers ends 1/8.

I assume this means I can return tomorrow?

Any last minute returners?

I think Monday is right. I returned 2x X on Friday.

 

[trigonometry]

I bought an X (two, actually, one for me and one for my wife) just after the return period was extended on 11/15 and returned them both on Friday. While I wouldn't say (as one of the threads here is titled) that "FaceID is Crap," I think it has a lot of serious UX flaws. Can't unlock on a desk. OTOH, unlocks when it shouldn't. Requires more manipulation to unlock, with two hands, than TouchID does with one hand (unless you set Rise to Wake, which I don't because it's a battery killer and, with the X, would result in a huge number of unintended unlocks that would trigger yet another motion to lock the damned phone). ApplePay is a wreck. Overall, where TouchID works for me, FaceID made me work for the phone, which is unacceptable.

I'm sure that we've seen the last of TouchID, and I'm sure Apple will make great strides with FaceID, but 2018 is not the year for me to adopt it.

Not to debunk what you’re saying, just seeking clarification, did you return them this past Friday? If so, how? Be good to know.

To your other points regarding the UX. I hate to say it but your using it wrong. iPhones are not desktop computers. It’s meant to be used in your hands. Furthermore if you must use it lying on a flat surface, you can tap the screen to wake and type in your passcode. You can’t blame the phone for unconventional use cases. And I highly doubt raise to wake consumes more battery because Apple would not have it on by default. They push users in the opposite direction. And if raise to wake is activated obviously you’re about to use it so you’ll be waking the device anyway. And if you’re not, the screen goes back to sleep. And if it unintentionally unlocks, you don’t need to interact with the phone, it automatically goes to sleep and locks. Apple Pay works the same for me, instead of double tapping the home button it’s the side button. Lastly, if you can manipulate a Touch ID phone with one hand I don’t understand how a Face ID phone is any different. You just use a short swipe up gesture.

 

[Zagor13]

Bought X 256 gb on impulse and return it after 3 days as it required use of two hands, had annoying face id (i unchecked it and used number id which was annoying as i had to enter it all the time; pictures were no better than SE phone, it was too big of the pocket, slippery and I saw nothing special really; maybe i would have kept it if it was much smaller but even then I prefer finger id as it unlocked immediately (my finger goes instantly on button and by the time i look at screen it is long initiated thus face id is childish and annoying. Went back to SE and couldn't be happier. Will never buy anything bigger than that size ever! Must be able to use with one hand; second SE should be similar, just slightly remove half of top bezel (and do not place any sensors or crap (like in X where it goes into the screen very annoying), improve some things, leave finger id home button and do not mess with greatness.
I got fooled into X as it was narrow kind of and thought would be able to use but man it was too tall and after two 3 hours you realize this is going to be actual work to use and carry this (nothing uglier than when you see peoples huge phones like bricks in back pocket or front pocket especially females having this brick in jean pocket ugly man ugly
[doublepost=1515346793][/doublepost]to add that all the swiping i had to do was extremely annoying and after a while starts hurting your thumb; I have no issues at all with iPhone SE and my hands are pretty large but X is just unproportional (as are many samsung or most phones) that want to fool people into getting so caller larger screens by making them narrower and longer just ugly and unproportional;;to much stretching out and becomes difficult to use as current TV are becoming too wide and cannot see with a glance the complete scene on screen if buy too wide a TV you have to move your eyes from side to side to see the whole thing haha (anyway thats another topic

 

[The-Real-Deal82]

To those that think the price is prohibitive, I will not argue against that. Be frugal. It’s only a cellphone. But I see a lot of Note 8’s and 256Gb iPhone 8 plus’, and those are $1,000 devices. Take into account most phones are subsidized by the carrier, that people are accustomed to phone financing added to their bill, and fluid upgrade cycles, I would say price is not really a factor.

The people buying £1k iPhone 8 Pluses and Note 8’s aren’t the type of people who are complaining about the price of the X though.

Even subsidised carrier contracts work out at nearly double the monthly tariff of an iPhone 8 so that’s not exactly affordable either to the average joe. Price is more of a factor now than it has ever been and the fact the new smartphone market is slowing down suggests many people do just think, ‘it’s only a cellphone’. People don’t need to stretch their finances and cut back on other luxuries to buy the X because there are alternatives that offer a very similar level of quality and experience.

 

[44267547]

Take into account most phones are subsidized by the carrier, that people are accustomed to phone financing added to their bill, and fluid upgrade cycles, I would say price is not really a factor.

And this is where I think your logic is somewhat flawed based on your Post above, Because price is a factor and someone should purchase based on what they can afford, not what they think they can justify for monthly payments based on a subsidized loan. Regardless, consumers see the price as a whole when they understand that they are going to be charged $1100, regardless how they choose to pay for it monthly or in the full amount.

And to me, This is part of the problem. That you have those who may not be able to afford the iPhone X and they decide to finance the phone through their carrier, which their payment might increase from $30-$50 for example. $20 additionally a month is actually fairly significant.

With the price points of smart phones increasing, smart phones incorporate a lot of the same functionality in terms of iOS, which consumers don't necessarily feel the need to upgrade to a $1000 iPhone when They don't even utilize all of the features/capabilities their current iPhone has. It makes (Or at least should) the consumer think do I need $1000 iPhone when my current iPhone does the exact same thing? (With the exception of Face ID, and OLED display, etc. )

By all means, someone should purchase What they like, but the first thing to come to mind when it comes to a $1000 smart phone, is purchase what you can afford.

 

[philfry]

I’m considering returning my iPhone X. I wanted one at first then convinced myself that I wouldn’t get one until January. January comes around and the local store had stock so I bought one last week. It is a nice phone but I’m finding myself wanting to return it and just keep using my 7 plus. I’m typically an annual upgrader.

It is a nice device and I do like Face ID but I’m just not sure it is a big enough upgrade to be worth $999. I keep going back and forth on whether I’ll keep it or not.

 

[thadoggfather]

I’m considering returning my iPhone X. I wanted one at first then convinced myself that I wouldn’t get one until January. January comes around and the local store had stock so I bought one last week. It is a nice phone but I’m finding myself wanting to return it and just keep using my 7 plus. I’m typically an annual upgrader.

It is a nice device and I do like Face ID but I’m just not sure it is a big enough upgrade to be worth $999. I keep going back and forth on whether I’ll keep it or not.

Do you prefer 7plus or just can’t justify the price ?

 

[philfry]

Do you prefer 7plus or just can’t justify the price ?

I do miss the wider display. I wasn’t sure if I would. Also the iPhone X is just very long to me.

The price plays into it too but I just wasn’t blown away and think I would prefer the iPhone X Plus.

 

[Plumber007]

Returned the X Friday after picking it up as a trial on the twentieth. I realized 2 days after i got i'd take it back because i was doing exactly the same stuff i had done on my 7 two days before. Neither faster or better. I do seriously under utilize these things and since i haven't figured out how to read more than 1 line at a time the larger screen means zero to me. Nice phone though no complaints except that it's a little out range for 100% one handed control without having to shift my grip.

 

[ColdShadow]

I would return it if I could.
But got mine on launch..

It’s a great phone and I like face ID,it’s definitely more convenient than touch ID,also OLED screen is the winner,but then again I’m doing exactly same things I was doing on my 7 Plus and 7..

It got boring within few days.

whenever I remember how much I payed for it,I feel like a fool.
It’s simply not worth this price.

These improvements should have been included as a normal upgrade model cycle and the price should remained same as other new iPhones.

In other words while it’s an excellent phone the pricing is unfair and unjust.

I would return it if I could and since I don’t want to go back to old 7,and because 8 is pretty much the same as 7 ,I’d have bought a Galaxy S8..excellent phone,fantastic hardware,somehow inferior software but can be bought new for half the price of iPhone X at the monent.

 

[macher]

I would return it if I could.
But got mine on launch..

It’s a great phone and I like face ID,it’s definitely more convenient than touch ID,also OLED screen is the winner,but then again I’m doing exactly same things I was doing on my 7 Plus and 7..

It got boring within few days.

whenever I remember how much I payed for it,I feel like a fool.
It’s simply not worth this price.

These improvements should have been included as a normal upgrade model cycle and the price should remained same as other new iPhones.

In other words while it’s an excellent phone the pricing is unfair and unjust.

I would return it if I could and since I don’t want to go back to old 7,and because 8 is pretty much the same as 7 ,I’d have bought a Galaxy S8..excellent phone,fantastic hardware,somehow inferior software but can be bought new for half the price of iPhone X at the monent.

The X hardware is the best in the business. But when you open up the home screen and use it ‘it’s just another iPhone’. Which isn’t a bad thing but it’s just another iPhone.

 

[newellj]

Not to debunk what you’re saying, just seeking clarification, did you return them this past Friday? If so, how? Be good to know.

To your other points regarding the UX. I hate to say it but your using it wrong. iPhones are not desktop computers. It’s meant to be used in your hands. Furthermore if you must use it lying on a flat surface, you can tap the screen to wake and type in your passcode. You can’t blame the phone for unconventional use cases. And I highly doubt raise to wake consumes more battery because Apple would not have it on by default. They push users in the opposite direction. And if raise to wake is activated obviously you’re about to use it so you’ll be waking the device anyway. And if you’re not, the screen goes back to sleep. And if it unintentionally unlocks, you don’t need to interact with the phone, it automatically goes to sleep and locks. Apple Pay works the same for me, instead of double tapping the home button it’s the side button. Lastly, if you can manipulate a Touch ID phone with one hand I don’t understand how a Face ID phone is any different. You just use a short swipe up gesture.

What did I say that you feel obligated to debunk?

I walked into the store and told the staff person that I wanted to return the phones - done.

The phone is a business tool for me. I don't really care whether it's a typical use, though comments here suggest that desktop use is not unusual.

Rise to wake with the X, which is going to trigger unlocks when I don't want the phone unlocked, is at best an ongoing inconvenience because I'm not going to leave it wherever it is or drop it in a pocket unlocked.

You are suggesting that I'm using it wrong. Maybe that's the point. The TouchID phones work for me without asking much from me. The X made me work for it, asking a lot of extra interaction.

 

[cyb3rdud3]

What did I say that you feel obligated to debunk?

I walked into the store and told the staff person that I wanted to return the phones - done.

The phone is a business tool for me. I don't really care whether it's a typical use, though comments here suggest that desktop use is not unusual.

Rise to wake with the X, which is going to trigger unlocks when I don't want the phone unlocked, is at best an ongoing inconvenience because I'm not going to leave it wherever it is or drop it in a pocket unlocked.

You are suggesting that I'm using it wrong. Maybe that's the point. The TouchID phones work for me without asking much from me. The X made me work for it, asking a lot of extra interaction.

Why are you looking at it when you don't want it unlocked? I pick mine up all the time and move it, doesn't seem to leave it unlocked in my pocket or jeans or on the table. You seem to suggest it is all a bit of an effort, I really don't get that, it seems seamless to me with no real interaction or change in behaviour required. To me it is a case of don't overthink it, just use it and it will work...

 

[Raist3001]

Rise to wake with the X, which is going to trigger unlocks when I don't want the phone unlocked, is at best an ongoing inconvenience

Totally agree. I turned RTW off a few moments after I first began using the X. Tapping the screen with my thump as I brought the phone up so FID could scan my face was just as fast for me if RTW was turned on.

The TouchID phones work for me without asking much from me. The X made me work for it, asking a lot of extra interaction.

I love what FID offers, and look very much forward to generation 2. Right now, I too have to do some extra work in my interaction with FID in order to unlock my phone in many situations. Something I never had to think about with TID. Just yesterday, my X refused to unlock while I was in Costco. People will tell me it was because of the bright lights. OK, but I never had to think about this with TID. Generation 2 of FID should solve these little quirks. I do believe in FID, just not in its current form.

 

[cyb3rdud3]

What is the extra work that is to be done? I just don't get it...I simply swipe up, that is it...

 

[noobinator]

PSA: Today is the last day for holiday season purchasers to return their X in store.

However, if you initiate a return online it says:

Return Request Pending
Return item(s) by January 17, 2018

Then on the shipping label it says "Ship your item via FedEx on January 17, 2018."

So I guess this means you get an extra 9 days if you choose to mail it back.