If you need a laptop, buy a laptop, preferably something other than a Surface. If you need a tablet, buy an iPad Pro.
I'm on my second Surface Pro device. Last week my SP3 battery died. Microsoft's customer service is an absolute joke. I'm now 5 days since it died (this is my work computer) and Microsoft can't even tell me HOW they intend to service it, let alone how long it will take or how much it will cost. So far all I have is a string of promised return calls or emails that never happen, or being put on hold only to be disconnected.
I'm on my second Surface Pro device. Last week my SP3 battery died. Microsoft's customer service is an absolute joke. I'm now 5 days since it died (this is my work computer) and Microsoft can't even tell me HOW they intend to service it, let alone how long it will take or how much it will cost. So far all I have is a string of promised return calls or emails that never happen, or being put on hold only to be disconnected.