The iPhone "iPhone" could not be restored. An internal error has occured.

[nwbusa]

Took 5 tries for it to work... Just keep trying!

 

[nickn]

Same garbage for me too. Not getting anywhere. Airplane Mode did not work for me...

 

[NogbadTheBad]

The file is not corrupted, if it was I wouldn't have been able to get mine to work eventually. My guess is that the problem is when the phone is about to get restored, it has to check in with Apple's servers. If a lot of people are doing it, you can't always make a connection with the server, so iTunes says there is an internal problem.

+1

It's the servers, check out the info in the iPhoneUpdater.log log via the console app


2011-10-12 20:47:42.000 iTunes[992:17aa3]: amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/tmp/PersonalizedRestoreBundle.u0D0nbkxzS/amai/debug/tss-request.plist
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: tss_submit_job: error from server=100 (An internal error occurred.)
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3200) An internal error occurred.
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: AMAuthInstallRequestSendSync: failed tss submission: An internal error occurred.
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: AMAuthInstallBundlePersonalizePartial: server request error: An internal error occurred.
2011-10-12 20:47:44.000 iTunes[992:17aa3]: failed to personalize the restore bundle: An internal error occurred.

 

[taduyducvn]

Keep retry... I have this problem. For sure it's a problem from Apple and do not worry too much, just try update around 10 -> 20 times.

Also try Airplane mode as some member has mention that they works.

Im now updating. Hopefully there aint' any problem.

 

[Anotoneher]

Tried this and it didn't work. Just wiped my phone entirely out and corrupted my backup.

 

[ascender]

Is there any way to skip the backup step of the process?

 

[robmoss2k]

Error 3200

This is the error the Apple server (gs.apple.com) is sending back:

HTTP/1.1 200 OK
Date: Wed, 12 Oct 2011 19:20:37 GMT
Server: Apache-Coyote/1.1
Content-Type: text/html
Content-Length: 46
MS-Author-Via: DAV
Keep-Alive: timeout=15, max=499
Connection: Keep-Alive

STATUS=100&MESSAGE=An internal error occurred.

There's nothing you can do about it, the server is just utterly overloaded. It's not even timing out - the response comes back in about a second saying, basically, sorry boys, no room at the inn. Patience is your only option. Either keep trying, or wait. Personally I'm going to leave it a few hours.

 

[MakX]

Tried at least 30 times. Probably doesn't help that I'm in NZ, the US requests are probably being favoured as they're closer to the server. Fails when iTunes tries to contact albert.apple.com

 

[Frio7]

I just got it to work !!!! Once i did a back up ( probably my 100000th today) i did a restore and selected not to back up and only restore and update and it worked on first try !! Give that a shot

 

[taduyducvn]

Is there any way to skip the backup step of the process?

I think if you try Comand Click the Restore button, it won't ask for backup

 

[asleep]

Airplane mode worked for me.

 

[owen67]

i had the exact same problem and for the last 30 minutes i was worried about my nice phone but just kept on clicking on update and looking on the web trying to find a cure but out of no where it just started working. people who are still having the problem just keep on trying to update it will work some time

 

[nickc25]

I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

Hi
I tried your workaround but there is no such file or location? I am using the latest version of OSX Lion. Thanks

----------

i had the exact same problem and for the last 30 minutes i was worried about my nice phone but just kept on clicking on update and looking on the web trying to find a cure but out of no where it just started working. people who are still having the problem just keep on trying to update it will work some time

Is there any way to update without having to backup each time? its taking 30 mins per backup and I already have done 3 backups trying this! Thanks

 

[duke49er]

Solution

Go into settings and sign out of the app store.

Put your phone in airplane mode.

Reset your phone by holding down the power button and home button simultaneously until it restarts.

Hook up with iTunes and proceed with update.

 

[jackmbriggs]

ios 5 unknown error stil.............

i downloaded the tried to install i get to about 90% the get damn error AGAIN

 

[CoryBoyUSA]

I had this error about 5 times before deciding to try restarting my phone. Once I did that, it worked like a charm. This may be a simple step a lot of people like myself didn't even think to try. Or, it could just be a coincidence.

 

[MrsNed]

It must be purely system overload, I've been trying to update my iPad2 for 2 hours now and it finally just updated. Literally just keep trying. I have the latest iTunes update and OSX Snow Leopard. Patience is all thats required...

 

[xMClass]

I'm on my 7th try, no luck so far.

 

[Moasson]

It's not just apple, seems like MacRumors' servers are overloaded too

 

[MrsNed]

I'm in the UK btw.

 

[stephmce]

I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

Apparently Apple's servers are overloaded with people trying to update. It's like trying to buy playoff tickets online, you just have to keep trying until it goes through.

 

[keithjfuller]

keeps happening on my ipad 2 and my apple tv 2. what a joke.

it takes 30 minutes to "bak up" my ipad, then extracts, then that stupid error message (an internal error...).

i restored my atv2, and it took 2 hours, then same crap. can't work.

 

[BryanLyle]

Note to self... Don't ever update your iOS device on launch day. I've been trying to update for 3 hours now.

 

[Trix10]

Tried 6 times and it failed. Put it into airplane mode and it worked first try.

 

[z7tjxd45]

Instead of check for update, hit restore. When asked to make backups, make backups.

Wipe iPhone, reinstall firmware, iOS5 goes on, and your backups restored. Turn on phone, iOS5