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Carrier The Verizon iPhone X Pre-Order and Dispatch Thread

macmann81 said:
If your credit card does not process due to suspected fraud or any other reason you may want to read this.

Email preorder confirmation received at 1:58am central with delivery date of 11/3. Got a text from my credit card company yesterday at 5:17pm of suspected fraud. Replied one to allow the transaction then I called Verizon wireless to have them reprocess the order. They said the only way to rerun the order is to cancel and reorder. I said absolutely not I need to speak to a manager or tier one support. Tier one told me that the only way it is possible is to have the credit card company rerun the transaction. All she can do is cancel and reorder. She took my number and said she would call me back between 7 and 730pm to see what the credit card company would do. Called the credit card company there was no way for them to reprocess the order said I had to contact Verizon and have them rerun the transaction again. At this point I think it is worthless to contact Verizon again for they have already told me they can’t do anything. So I waited until 7:45 for the Verizon rep to call back and she never did. So I decided to contact Verizon one last time just to pretty much tell them how disappointed I was and they would be losing a 21 year customer. Talked to a very nice tier 1 support rep. I was on the phone with her for 45 minutes she was telling me the same thing the previous reps had said. She kept trying and looking at different things. Saying the last thing we need to do is cancel this order. Finally she said let me try one more thing. She put me on hold for the 5th time. Few minutes she came back and said I am going to call over to the Internet order processing department. They were able to rerun my order and even change the credit card used no problem. Payment processed immediately and I was able to keep my November 3 ship date. It took hours but there is a way they can rerun your card without canceling and reordering.

Maybe this will help someone else who has a payment issue.
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Thank you so much for sharing your experience! I had the same problem with them an hour ago. The customer service representative insisted that I have to order it again. So I just asked for their Internet Order Dept. phone number. I called them and they reprocessed the order immediately and confirming that I still get the phone on the launch day. For those who have the same hassle, this is the phone number: 866-338-7390.
 
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Bswartz95 said:
Amex told me it’s for internet purchases that are out of your ordinary spending habits. Same thing happened to me. Verizon had me sweating for 30 minutes because they couldn’t find my preorder. Had to find an internet supervisor.
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Thanks for the reply. That explains why I didn't get flagged and some others did. My online purchases, which make up most of my monthly, are well above the price of the Verizon charge (most of the time).
 
Argh, they finally tried to charge me but my bank declined it so that I could confirm it was not a fraudulent charge. Trying to get them to rerun it now...

Update: The agent on their support chat is trying to tell me I have to wait until tomorrow to talk to someone about it. Umm...no.
 
iPhone1 said:
My worst nightmare happened. Verizon went to charge my AMEX about 20 minutes ago and it was declined due to possible fraudulent activity. I called AMEX and got that fraud alert taken off. Called Verizon and sweated the whole time I was waiting to talk to someone. Told them the situation, they put me on hold for a few minutes (PANIC!), came back and said they could try charging the card again. VERIZON SAVED MY NOV 3 DELIVERY DATE!!! Go Big Red!!!!!

Rep said in the olden days they used to have to cancel the order in order to run the card again. MyVZW app confirms I am still a go for launch day delivery.

Not cool AMEX.
Very cool Verizon!
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That's awesome that they do it this way now! This happened to me a couple of years ago, and they did indeed automatically cancel the order. But they also were somehow able to bump my new order to the front of the line for launch day delivery after a couple of calls explaining what happened.
 
BasicGreatGuy said:
Weird that American Excess is flagging $100 - 200 dollar orders as possible fraud, when I am guessing a lot of members spend way more than that each month online.
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It was weird because I just dropped $350 yesterday for Comic-Con tickets (I know, my luck is good).
 
I just noticed on my shopping info on the FedEx website tracking that my shipping went from Friday by 3 PM now to Friday by 4:30 PM. Must be anticipating lots of extra shipments in my area
 
I’m a happy camper guys
 

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dtrj787 said:
My two orders aren't showing on FedEx Manager either. Maybe it will update tomorrow.
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I'm hoping so as well.

coolbreeze2 said:
You can add the shipment to your delivery manager.
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I added them, and as far as I can tell so far, "Customize Delivery" is grayed out, and "More Actions" only shows "Add Notes". I'm going to hope there's more options later in the week. If not, I'm going to have to make an excuse to try to be out of work for a few hours waiting at home :)
 

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I had to resubmit my card due to it being flagged for fraud. New order is successfully created but my delivery is showing December now. The tech said that it should revert back to my original reservation date.

Can anyone else confirm this?
 
tongefactor40 said:
I had to resubmit my card due to it being flagged for fraud. New order is successfully created but my delivery is showing December now. The tech said that it should revert back to my original reservation date.

Can anyone else confirm this?
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How did you resubmit it?? I'm struggling with this and they seem to be clueless
 
these credit card companies are a PITA, just approve the charge and send an alert to the cardholder, if its fraudulent then the person is obviously going to call right away and then the cc company can just stop it before it processes.
[doublepost=1509318395][/doublepost]to be safe i called discover and alerted them of it, also that card has been used with vz before and it is used for autopay, im sure that helps bc it tells the cc comp that u have account with them
 
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Card has been charged and order shows as “Processing” on both the app & the website. WooHoo!!!
 
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