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ekwipt

macrumors 65816
Jan 14, 2008
1,069
362
Hi!

Any ideas on why I get "Disk Not Ejected Properly" messages when using my M2 flashdrive (Corsair MP600 PRO LPX) in a Orico enclosure with ASM2464PD chipset? I heard it might be worth swapping out the cable to one with USB4 (40 Gbps) support. Orico themselves says when I email them:

For your Mac and SSD, We recommend you buy our Thunderbolt chipset JHL7440 enclosure with widely compatibilities

Do you think it will help to move over to an enclosure with the Intel JHL7440 chipset or is the problem about something else? Searching the web the unexpected disconnect problem seems to happen with other drives (non SSD) too. Hmmm....

It's a problem with the macs, there's aprogram called Ejectify, but that doens't alwasy work for me.

There's probbaly other solutions as well (software)
 

foo2

macrumors 6502a
Oct 26, 2007
502
285
Hi!

Any ideas on why I get "Disk Not Ejected Properly" messages when using my M2 flashdrive (Corsair MP600 PRO LPX) in a Orico enclosure with ASM2464PD chipset? I heard it might be worth swapping out the cable to one with USB4 (40 Gbps) support. Orico themselves says when I email them:

For your Mac and SSD, We recommend you buy our Thunderbolt chipset JHL7440 enclosure with widely compatibilities

Do you think it will help to move over to an enclosure with the Intel JHL7440 chipset or is the problem about something else? Searching the web the unexpected disconnect problem seems to happen with other drives (non SSD) too. Hmmm....
I get this all the time; I ignore the warning and there appears to be no downside.
 

star-affinity

macrumors 68000
Nov 14, 2007
1,999
1,334
It's a problem with the macs, there's aprogram called Ejectify, but that doens't alwasy work for me.

There's probbaly other solutions as well (software)

I get this all the time; I ignore the warning and there appears to be no downside.
I don't know – it certainly hasn't always been like this. And it seems some enclosures/external drives don't have the problem. I never had this issue with the external enclosure for a 3.5" drive that I use. Hmm…

Also, if I want to back up the contents of the external drive to elsewhere I can't have it eject regularly.
 

PaulD-UK

macrumors 6502a
Oct 23, 2009
930
532
There is a solution…
Quote:
Orico themselves says when I email them:

For your Mac and SSD, We recommend you buy our Thunderbolt chipset JHL7440 enclosure with widely compatibilities.


The reason for this is that Apple and Intel were the co-developers of Thunderbolt, and Intel still requires Certification of TB products.

If USB products are incompatible with Apple’s implementation of USB4 then I don’t think Apple is incentivised to troubleshoot except with manufacturers who have a developmental relationship with Apple - those who Apple regularly deal with.

Thunderbolt 3 devices like docks take over the control of their USB 3.2 Gen 2 or lesser channels and the incompatibilities are mostly gone.
 
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star-affinity

macrumors 68000
Nov 14, 2007
1,999
1,334
There is a solution…
Quote:
Orico themselves says when I email them:

For your Mac and SSD, We recommend you buy our Thunderbolt chipset JHL7440 enclosure with widely compatibilities.


The reason for this is that Apple and Intel were the co-developers of Thunderbolt, and Intel still requires Certification of TB products.

If USB products are incompatible with Apple’s implementation of USB4 then I don’t think Apple is incentivised to troubleshoot except with manufacturers who have a developmental relationship with Apple - those who Apple regularly deal with.

Thunderbolt 3 devices like docks take over the control of their USB 3.2 Gen 2 or lesser channels and the incompatibilities are mostly gone.
If that truly is the solution, then good.
I will first try with a different 40 Gbps capable USB-C cable and see if that makes a difference with the enclosure I already have.
 

star-affinity

macrumors 68000
Nov 14, 2007
1,999
1,334
Edit:

OK, the below is not true!
It took some more time but eventually now had disconnected when waking the MacBook from sleep with the enclosure connected.
🙁

Wanted to inform you all that using a new cable with my Orico ASM2464PD enclosure I've not had a single disconnect so far! I even let the case be attached overnight while the MacBook was sleeping and it was still there when I woke up the Mac. So it seem the cable can cause this problem.

I went from the cable that came with the enclosure (which also says 40 Gbps on it) to this:


The enclosure do get crazy warm when using it, though. Don't feel too comfortable about that.
 
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masotime

macrumors 68030
Jun 24, 2012
2,865
2,841
San Jose, CA
Wanted to inform you all that using a new cable with my Orico ASM2464PD enclosure I've not had a single disconnect so far!
Yeah the cables are an unexpected but common source of problems. Most people don’t consider replacing them, but after having several issues with supplied cables I think it’s best to keep at least one high quality one around to diagnose issues.
 
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fibercut

Suspended
Aug 1, 2024
29
9
It's a problem with the macs, there's aprogram called Ejectify, but that doens't alwasy work for me.

There's probbaly other solutions as well (software)
It' Not that because even some cheaper SSDs tend to sleep after some times not being used! Plus some these drives (especially brand model) tend to sleep. They seem to wake up when a Windows computer but on Mac/Linux machines the drive will not wake up to those Mac/Linux machines! Hence the 'disk not properly ejected' error on our Macs! Hence the error will continue unless you eject the drive before sleep every evening to this error!
 

Jonmuss71

macrumors newbie
Aug 16, 2024
2
1
I purchased the Jeyi 2464 40gbps NVME SSD with fan. I installed Samsung 980 pro and connected it to my iMac 2020 thunderbolt 3 port and tested it. The firmware was also updated to latest version. If I start my iMac with the enclosure connected the speed are 2940 read and 1650 write. If I plug in the enclosure when the iMac is running, after it has finished booting the speeds are 3085 read and 2960 write. I have tried different cables and connecting to a powered dock but the results are the same! Is there something I can do to change this or is it normal?
 
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steve123

macrumors 65816
Aug 26, 2007
1,156
721
I purchased the Jeyi 2464 40gbps NVME SSD with fan. I installed Samsung 980 pro and connected it to my iMac 2020 thunderbolt 3 port and tested it. The firmware was also updated to latest version. If I start my iMac with the enclosure connected the speed are 2940 read and 1650 write. If I plug in the enclosure when the iMac is running, after it has finished booting the speeds are 3085 read and 2960 write. I have tried different cables and connecting to a powered dock but the results are the same! Is there something I can do to change this or is it normal?
That looks like a bug. Not sure which end though.
 

splifingate

macrumors 68000
Nov 27, 2013
1,921
1,711
ATL
The enclosure do get crazy warm when using it, though. Don't feel too comfortable about that.

While the 2TB in my '23 Studio hovers around 33C, my TBU405 and Maiwo externals hover around 45C (which is about the same as the daily I recently experienced in the Mojave).

Don't know what your temps are, but I easily survived 40C+; so, don't worry too much about your metal-ceramic devices :)
 

fibercut

Suspended
Aug 1, 2024
29
9
Wanted to inform you all that using a new cable with my Orico ASM2464PD enclosure I've not had a single disconnect so far! I even let the case be attached overnight while the MacBook was sleeping and it was still there when I woke up the Mac. So it seem the cable can cause this problem.

I went from the cable that came with the enclosure (which also says 40 Gbps on it) to this:


The enclosure do get crazy warm when using it, though. Don't feel too comfortable about that.

You need something like these pads to put on NVME device!
 
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star-affinity

macrumors 68000
Nov 14, 2007
1,999
1,334
While the 2TB in my '23 Studio hovers around 33C, my TBU405 and Maiwo externals hover around 45C (which is about the same as the daily I recently experienced in the Mojave).

Don't know what your temps are, but I easily survived 40C+; so, don't worry too much about your metal-ceramic devices :)
Thanks for the info! It does seem to not get as hot as before. Not sure why. Could the other cable that made it disconnect contribute to that? Maybe Spotlight was indexing it or something. Before it was close to me not being able to hold it in the hand for long. Now it’s not as bad. 40-45 C sounds like it could be for me too.

@fibercut
There was a similar pad included with the enclosure that I did put on the drive.
 
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splifingate

macrumors 68000
Nov 27, 2013
1,921
1,711
ATL
Thanks for the info! It does seem to not get as hot as before. Not sure why. Could the other cable that made it disconnect contribute to that? Maybe Spotlight was indexing it or something. Before it was close to me not being able to hold it in the hand for long. Now it’s not as bad. 40-45 C sounds like it could be for me too.

Welcome.

There's a lot of perspective out here. One person's awful commute is another's day off :)

Temperature analysis is just like blood pressure, and one reading does not define a trend.
 

AdriftAtlas

macrumors member
Oct 27, 2016
87
72
The ASM2464PD chipset uses nearly twice the power at idle on macOS than it does on Windows. It's very obvious as the enclosure becomes too hot to touch with macOS, while with Windows it's only warm. I've posted about this on Reddit:

https://www.reddit.com/r/UsbCHardware/comments/1f7olrp
Top: HAGIBIS USB4 NVMe Enclosure
Bottom: MAIVO USB4 NVMe Enclosure - K1717
SSD: Samsung 990 Pro

Laptop: MBP 16" M1 Max - macOS 14.6.1:
Drive Temp at Idle: 55-65C
Surface Temp at Idle: 45-50C
Idle Power Usage: 5.5W
Active Power Usage: 7.5W

IMG_7804.jpeg


Laptop: Dell Precision 5560 - Windows 11:
Drive Temp at Idle: 42C
Surface Temp at Idle: 38C
Idle Power Usage: 3.2W
Active Power Usage: 7.5W

IMG_7805.jpeg
 

AAPLGeek

macrumors 6502a
Nov 12, 2009
736
2,281
Hi!

Any ideas on why I get "Disk Not Ejected Properly" messages when using my M2 flashdrive (Corsair MP600 PRO LPX) in a Orico enclosure with ASM2464PD chipset? I heard it might be worth swapping out the cable to one with USB4 (40 Gbps) support. Orico themselves says when I email them:

For your Mac and SSD, We recommend you buy our Thunderbolt chipset JHL7440 enclosure with widely compatibilities

Do you think it will help to move over to an enclosure with the Intel JHL7440 chipset or is the problem about something else? Searching the web the unexpected disconnect problem seems to happen with other drives (non SSD) too. Hmmm....

Are you on the latest firmware? I've been using ASM2464 enclosures for over a year and this was a common problem in earlier firmware. You can download the latest firmware from station-drivers and flash it, takes only a few minutes.


I purchased the Jeyi 2464 40gbps NVME SSD with fan. I installed Samsung 980 pro and connected it to my iMac 2020 thunderbolt 3 port and tested it. The firmware was also updated to latest version. If I start my iMac with the enclosure connected the speed are 2940 read and 1650 write. If I plug in the enclosure when the iMac is running, after it has finished booting the speeds are 3085 read and 2960 write. I have tried different cables and connecting to a powered dock but the results are the same! Is there something I can do to change this or is it normal?

Yeah, that's a firmware bug with USB4 TB3 alt mode. I've experienced the same behavior on my iMac 2020 on every single firmware version released till date.
 
Last edited:

AAPLGeek

macrumors 6502a
Nov 12, 2009
736
2,281
The ASM2464PD chipset uses nearly twice the power at idle on macOS than it does on Windows. It's very obvious as the enclosure becomes too hot to touch with macOS, while with Windows it's only warm. I've posted about this on Reddit:

https://www.reddit.com/r/UsbCHardware/comments/1f7olrp
Top: HAGIBIS USB4 NVMe Enclosure
Bottom: MAIVO USB4 NVMe Enclosure - K1717
SSD: Samsung 990 Pro

Laptop: MBP 16" M1 Max - macOS 14.6.1:
Drive Temp at Idle: 55-65C
Surface Temp at Idle: 45-50C
Idle Power Usage: 5.5W
Active Power Usage: 7.5W

I suspect it's something to do with ASM2464PD firmware not properly implementing NVMe power states on the macOS side. The earlier firmwares used to be way worse. I tested the earliest firmware back in August 2023, and the idle power draw hovered around 7W.

Check the power draw of the empty enclosure connected to your Mac. It would most likely be ~3W, which would mean the drive itself consumes ~2W at idle due to poorly implemented NVMe power states on macOS.
 
Last edited:
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AdriftAtlas

macrumors member
Oct 27, 2016
87
72
I suspect it's something to do with ASM2464PD firmware not properly implementing NVMe power states on the macOS side. The earlier firmwares used to be way worse. I tested the earliest firmware back in August 2023, and the idle power draw hovered around 7W.
USB4, NVMe, PCIe, and ASPM are all standards. Why would the chipset have issues on macOS but work fine on Windows when both should be using the same standards? Was it an earlier ASM2464PD firmware or an earlier build of macOS?
 

AAPLGeek

macrumors 6502a
Nov 12, 2009
736
2,281
USB4, NVMe, PCIe, and ASPM are all standards. Why would the chipset have issues on macOS but work fine on Windows when both should be using the same standards? Was it an earlier ASM2464PD firmware or an earlier build of macOS?

Earlier ASM2464PD firmware. I tested it on latest builds of macOS Monterey and Ventura at the time.

In theory it should be using the same standards, but the implementation can always require fine tuning. The earlier firmwares had a lot of glaring issues with macOS that were resolved in the subsequent releases.
 

chars1ub0w

macrumors regular
Jun 5, 2017
151
67
Here, there and over there
I replaced the thermal pad in the Zike drive, which always runs hot, around 60°C idling. Have a Lexar NM790 4TB in there. I figured the original one shipped with the Zike drive perhaps wasn't thick enough. So I bought a stack of them. Added them until the case wouldn't close anymore and backed off by 1 pad. 48°C. Then when it was busy being written to, it went up to 58°C. Then, after being read for Time Machine, 56°C. Not a big difference. The M1 Max internal SSD is about 20°C cooler.

Screenshot 2024-09-05 at 5.33.48 PM.png
Screenshot 2024-09-05 at 5.46.22 PM.png
56C.png
IMG_1694.jpeg
 

AdriftAtlas

macrumors member
Oct 27, 2016
87
72
I replaced the thermal pad in the Zike drive, which always runs hot, around 60°C idling. Have a Lexar NM790 4TB in there. I figured the original one shipped with the Zike drive perhaps wasn't thick enough. So I bought a stack of them. Added them until the case wouldn't close anymore and backed off by 1 pad. 48°C. Then when it was busy being written to, it went up to 58°C. Then, after being read for Time Machine, 56°C. Not a big difference. The M1 Max internal SSD is about 20°C cooler.

No amount of thermal pads are going to counter the chipset not idling. These enclosures don't have the surface area and mass to dissipate nearly 6W of heat at idle. It takes a good 30min to heat saturate the slab of aluminum.

Plug the Zike into a Windows 11 TB4 laptop and check the idle temps after 30min. You can actually hold the enclosure in your hand without risking burns.
 
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drrich2

macrumors 6502
Jan 11, 2005
445
326
The enclosure do get crazy warm when using it, though. Don't feel too comfortable about that.
I've visited this thread off and on, and neither do I.
It' Not that because even some cheaper SSDs tend to sleep after some times not being used! Plus some these drives (especially brand model) tend to sleep. They seem to wake up when a Windows computer but on Mac/Linux machines the drive will not wake up to those Mac/Linux machines! Hence the 'disk not properly ejected' error on our Macs!
How does that impact things if you use an external TB3 SSD as your startup disk?
While the 2TB in my '23 Studio hovers around 33C, my TBU405 and Maiwo externals hover around 45C (which is about the same as the daily I recently experienced in the Mojave).
Thank you for posting a temp. of a Mac's internal SSD vs. an external SSD.

The question that follows is what temperature range for each is appropriate, and at what temp.s should be get concerned?

The next question is what are the anticipated long-term consequences of an SSD running at 45 degrees C (113 F) instead of 33 C (91.4 F)?
We need TB5 to enable any further progress in resolution/refresh rate, so I think it's logical that once it arrives, the displays will follow shortly after.
Maybe so, if TB5 rolls out widely. But will TB5 becomes ubiquitous where Thunderbolt is used, the way TB3 and 4 did? Or will it be largely confined to higher end systems?

We're used to seeing different implementations of USB-C ports (e.g.: data and/or power delivery, transfer rates, Thunderbolt vs. not). Might we see that with Thunderbolt?

Are enough people using Thunderbolt (or USB-4) monitors to drive improvements? I'd like to see 5 or 6K 32" monitors at moderate (i.e.: Non-Apple) prices.
I replaced the thermal pad in the Zike drive, which always runs hot, around 60°C idling. Have a Lexar NM790 4TB in there. I figured the original one shipped with the Zike drive perhaps wasn't thick enough. So I bought a stack of them. Added them until the case wouldn't close anymore and backed off by 1 pad. 48°C. Then when it was busy being written to, it went up to 58°C. Then, after being read for Time Machine, 56°C. Not a big difference. The M1 Max internal SSD is about 20°C cooler.
So now we've got a report of 60 degrees Calcius (140 F). You went to considerable DIY bother to get it down to 48 idling (118.4 F). Most people won't do that. How much long-term benefit is likely to be gained from what you did?

I sought an objective opinion on how hot 140 F is. From JohnsManville:

"Is 140 degrees hot to the touch?


ASTM C1055 (Standard Guide for Heated System Surface Conditions that Produce Contact Burn Injuries) recommends that pipe surface temperatures remain at or below 140°F. The reason for this is that the average person can touch a 140°F surface for up to five seconds without sustaining irreversible burn damage."
No amount of thermal pads are going to counter the chipset not idling. These enclosures don't have the surface area and mass to dissipate nearly 6W of heat at idle.
Why don't they?

I get it with the little portable external SSDs, but why is there not an external Thunderbolt 3 SSD designed for the desktop with enough mass to keep the thing cool?

If it stays cool in a Mac Studio, why can't it stay cool in an external enclosure?

Given Apple's severely high internal SSD upgrade prices, I imagine many users will ask whether it's better to buy an external TB3 SSD and make it the startup disk, saving several hundred, hoping that roughly halving the read/write speeds won't affect the user experience noticeably (speaking of which, what do you guys think about that?). But many people keep Macs a long time (I'm over 7-years old on an iMac now); over that time frame, what does an extra 12 - 27 degrees Celsius heat do?

P.S.: If I ever get to upgrade this iMac, the internal vs. external option will be on my mind.
 

chars1ub0w

macrumors regular
Jun 5, 2017
151
67
Here, there and over there
The Zike enclosure was a first-gen thing with ASM2464PD. It has been very reliable, no disconnects. The cable is ridiculously short though. I have ordered a good quality 30cm cable. They also have a firmware update designed for Windows. I should probably install that and retest. But reliability is very important to me, so usually I don't update unless something is wrong.
 

star-affinity

macrumors 68000
Nov 14, 2007
1,999
1,334
Are you on the latest firmware? I've been using ASM2464 enclosures for over a year and this was a common problem in earlier firmware. You can download the latest firmware from station-drivers and flash it, takes only a few minutes.
Update:

I was wrong. Now today it had disconnected when I woke the MacBook from being asleep over night even with the new cable. :(
Will try the firmware update and see if that helps.

As I posed here the disconnecting stopped when I switched to another cable.

But interesting point about firmware. I'll see if I can give it a go. I hope I can trust Station Drivers. :)
Always a bit skeptical about downloading drivers from a third party. Seems pretty common, though. The latest AMD|Mediatek drivers I need for my Windows 11 desktop I built in the beginning of this year is offered via some individual hosting them on mega.nz. 🤷‍♂️

Do you know if I have to format the drive in the enclosure or can the firmware be updated independently?
 
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