I actually agree 100%. Under Cook the company became a greedy evil empire. They cut customer service quite a bit in many areas. The quality of Mac laptops deteriorated into cheap PC level with tons of recalls. There's more but it's a long list. Let me just put it this way - usually I replaced my phones every 2 years with a new one. Last year I passed on the 12. Apple is a trillion dollar company and they couldn't come up with a better thing to do than to stretch their own 10 year old design to fit a larger screen? And where are the innovative features? Pretty much everything it has many Androids had for years now. And now they're giving up their security with this CSAM crap. Thanks but no thanks. Might have to squeeze out another year out of my XS Max and if they don't get their stuff together next year just move to Android or something. As much as that pains me to say.