Well my experience with car phone warehouse today was appalling.
I knew I should have just gone to my local town one but I happened to be in a different town and went in to trade my iPhone XS 64GB whilst was there (Bracknell)
The guy looked at my phone and said instantly “it has a couple of thin scratches”.
Huh? The back, sides are absolutely mint. The scratches he referred to are Whisper sub hair line thin and tiny small - I couldn’t even take a photo that showed them!
He struggled to even show me them!
He then said “do you intend to buy a new phone today ?” To which I replied no.
He then offered me £115 lol for an XS !
I kid you not.
He said “its damaged” so this is all I can do. I showed him the quote from their own website offering 520 for a working phone. Apparently his interpretation of “working” was as good as brand new (perfect). Any less is damaged, no matter how small.
What an idiot.
I gave the guy an earful of deserved abuse and left.
Will try tomorrow in my local one where I previously traded in a phone just fine. Apparently Vodafone stores take trade ins too.
a friend of mine said it’s a classic scam. Bad employee offers really low trade ins to people then either buys it themselves to sell on massively discounted or trades it in themselves at the higher “working” price afterwards.
Avoid this store (Bracknell)