ok so the reversal didn't happen with EE back to my old plan, I am on with them now, they are just going to apply the discount to my account and I have asked them to upgrade it to unlimited plan with the JBL headphones.
Mine is finally sorted!!! 45 minutes on the phone
They have managed to change the plan to the Unlimited 5G £28 with 1 swappable then 20% discount. didn't need the code in the end that I bought on Ebay as they took my word for it. Looks like the plan reversal never got processed properly.
So those with the discount please can you confirm in the plan breakdown it shows £28 but then in the add-on shows 20% discount and that this is applied at the bill date?
This will help both myself and
simps100