I was, on the phone, at least two time, maybe up to six (I kept calling and being told systems were down, when I asked about launch day delivery I was told no one can order so I can still expect launch day delivery)Im glad I ordered Pro's
Tbh EE never promised launch day delivery for Pro Max. From the start they've been telling customers its 14 days maybe thats why peeps who ordered received text or emails to contact EE to confirm order details.