Interesting to read various horror stories of peoples MM kiosk experiences.
This year was my first time using them. Went to my local (25 mins away) one Friday evening (7pm) but both tries, there was no operator so gave up and went home.
Went back Saturday lunch time and it was much better. I locked in a quote of £470 after Kiosk fee for my wife’s 13 Pro on 10th Sept. Declared it at the best condition option but it wasn’t - scratched screen, scratched bezels and probable slight water damage as she had one night a few weeks ago where she couldn’t charge her phone until it was dry. Don’t get me wrong, the phone wasn’t a wreck but you could tell it’d be used and knocked about. Chanced it expecting to be knocked down (I locked in a quote at the next condition level down too in case the offer was lower than that) but they accepted and paid out the £470, straight away. Took about five mins total.
Put my 14 Pro in which was immaculate, as if it was new straight out the box. Not a mark on it. Locked in a price if £620 after kiosk fees on 10th Sept. First try, no operator even tho I’d done my wife’s minutes before. Pressed ‘Try again’. Within 30 seconds, downgraded the condition and offered (from memory) £437. No chance was I accepting. Declined and took phone back. Tried again, straight after with same order number and within a minute, condition checked out as declared and they agreed sale of £620. Lovely.
Money for phones in my account by the time I got home.
I think there’s definitely an element of them playing a game and hoping people will just accept lower offers but it’s easy enough to decline and just try again.
I’ll definitely use them again in future to save the hassle of trying to sell private.
Always take a microfibre cloth, if they revise/reduce their offer, decline and try again before walking away and despite them saying they’re open till 10pm, try to go in normal working hours.