Other UK iPhone (2018) XS/XS Max/XR Pre-Orders and Dispatch Thread

[ianwums]

Download the DPD app and register your mobile number. It will show any deliveries that are assigned to your number.

Thanks Maka,

I already have the DPD app, it's great. For every other DPD delivery I've had a notification the evening before delivery. App currently shows I have no deliveries. I phoned carphone warehouse just now, they refused to even look at my specific order and just said "if the payment was taken and you were told it would be a Saturday delivery then it will come today". Hope they are right but it just doesn't seem likely if DPD still have no details at this stage.

 

[maka344]

Thanks Maka,

I already have the DPD app, it's great. For every other DPD delivery I've had a notification the evening before delivery. App currently shows I have no deliveries. I phoned carphone warehouse just now, they refused to even look at my specific order and just said "if the payment was taken and you were told it would be a Saturday delivery then it will come today". Hope they are right but it just doesn't seem likely if DPD still have no details at this stage.

Sorry buddy but it sounds like it’s not coming today. You’d usually receive a text from DPD however, CPW may not have used your number. I’d give them another call.

However, you could call DPD and give them your address details maybe to check?

 

[ianwums]

Sorry buddy but it sounds like it’s not coming today. You’d usually receive a text from DPD however, CPW may not have used your number. I’d give them another call.

However, you could call DPD and give them your address details maybe to check?

Thanks, yeah it seems very unlikely doesn't it. Might give them a shout again later, need coffee first. It's no big deal, if they fail to deliver I'll buy elsewhere.

 

[turbotube]

So DPD let me down yesterday for the first time ever.

Ordered directly from Apple and have always had phones delivered by DPD to my office in Manchester city centre on launch day without issues.

Got the usual dispatch email from Apple on Thursday but didn’t get any of the usual notifications or texts from DPD on Friday. No time slot was given either.

Tracking just stayed on ‘arrived at depot’ all day.

Then at 10pm last night tracking weirdly updated to say nobody was available to sign (apparently at 15:30. Card left - which there wasn’t.)

They definitely didn’t even attempt mine as 2 of my colleagues had the same time slot at 11am with DPD and the office is staffed 24/7.

I suspect it didn’t even leave the depot.

Not massively bothered as I’ll get it Monday instead, was just a bit disappointed!

 

[waquzy]

Then at 10pm last night tracking weirdly updated to say nobody was available to sign (apparently at 15:30. Card left - which there wasn’t.)

They definitely didn’t even attempt mine as 2 of my colleagues had the same time slot at 11am with DPD and the office is staffed 24/7.

I suspect it didn’t even leave the depot.

Not massively bothered as I’ll get it Monday instead, was just a bit disappointed!

If this is true then DPD is going downhill. I have never heard anything like this before..

 

[mpConroe]

Hi folks, hope everyone is enjoying their new devices.

Just looking to see if anyone has had a similar experience with Carphone Warehouse. On Thursday night (after their 9pm cutoff) I ordered iPhone XS (Space Grey 256 gig), Series 4 Watch and a 12 month EE SIM. I had to chase them on Friday afternoon via webchat to get them to process the order. I passed credit check (for the EE Contract) and they have taken a card payment for the phone and watch. They were confident that I would get delivery today (Sat).

As of this morning I have not had a DPD app notification or any tracking details. When I asked them yesterday they said I won't hear from DPD or them until mid morning on day of delivery.

For every other delivery via DPD I have always received tracking details and a notification the evening before, and then on the day a further message with the 1 hour delivery slot.

So, has anyone had this experience with CPW / DPD? Perhaps I'm being cynical but my instinct says I won't get a delivery today.

TLDR: Has anyone not received DPD details until the day of their delivery rather than the evening before?

I got my iPhone XS 256 GB Gold yesterday from Carphone Warehouse. I ordered it from Vodafone on launch day.

DPD scanned my parcel twice in their depot centre in Dundee. At 13:00 I got notification that the parcel will be delivered between 12:55-13:55. The iPhone arrived 20 minutes later.

So, be prepared

 

[limajpeg]

Just in case any of you were wondering (not sure if already mentioned). In terms of iUP pickups, I was told at regents street:
Release day: they hold all day
After release day: hold for 3 hours

Seems strange that they hold for less time after releases day, but that’s what I was told by the person who did my iUP.

 

[MrBukey]

Thanks Azzin. I just realised I wrote Friday night above, it was actually late Thursday night.

Anyway, CPW were offering next day delivery including at weekends for orders placed up to 9pm. So it is meant to be delivered today. Whether they will fail remains to be seen. Just seems odd to not get shipping confirmation the night before. I'll try and call them shortly. Going away tomorrow so if they don't delivery today then I will cancel and buy elsewhere.

Cheers.

I don't think you'll be getting your phone today (I hope you do, though - and genuinely hope I'm wrong). I ordered at just before midday yesterday from CPW online (and cancelled my Apple order). I don't know how you ordered, but I can't see there being much difference in their processes because having one process makes sense, from a business perspective - less moving parts, less to understand.

Here's my timeline / notifications from them:

• I got an order processing confirmation e-mail right away after completing checkout.
• About 10 minutes later I got a ping on my mobile banking saying my card had been charged, and a text asking me to confirm it was me. I responded about 5 minutes later, and when I did within a few minutes I received another e-mail from CPW confirming my order had been processed.
  
• About an hour later (just after 1) I received a DPD tracking link via e-mail that didn't yet work, but confirming that my order had been dispatched.
• Later last night the link started working, and I also downloaded the app and the order (along with all those I've had delivered going back to March this year) appeared on the app.
• Received an app push notification just under an hour ago confirming my delivery was on its way, and my delivery slot is between 11:29 and 12:29.

 

[ianwums]

I got my iPhone XS 256 GB Gold yesterday from Carphone Warehouse. I ordered it from Vodafone on launch day.

DPD scanned my parcel twice in their depot centre in Dundee. At 13:00 I got notification that the parcel will be delivered between 12:55-13:55. The iPhone arrived 20 minutes later.

So, be prepared

Did you get any DPD tracking details prior to that or was the whole thing just very last minute?

 

[mpConroe]

Did you get any DPD tracking details prior to that or was the whole thing just very last minute?

I got the email about dispatching my order on Thursday. They gave me tracking number, but it wasn't working yet (started to show in the system like 2h later or something).

 

[turbotube]

If this is true then DPD is going downhill. I have never heard anything like this before..

If this is true then DPD is going downhill. I have never heard anything like this before..

I know, they’re usually amazing. Just my luck!

 

[ianwums]

Carphone Warehouse just admitted they don't have the watch in stock (despite saying they did at point of order). Rather than send my SIM and phone in the meantime they have done nothing.

Just cancelled the full order. Most annoying thing is they did a credit check for the EE contract. Grr

 

[Jinjin]

For those after the reservation link it’s:

https://reserve-prime.apple.com/GB/en_GB/reserve/iPhone/availability?iUP=E&appleCare=Y


This is for IUP reservations and you don’t pay anything now. You can then change your payment method to any other when you’re in store

 

[Sheza]

All sorted in the store today with switching to iUP. First people I spoke to were sceptical but they directed me to someone else who knew exactly what to do. Just get the plan on your existing phone (they scan the box) and once it’s all approved they process the return.

 

[Jinjin]

All sorted in the store today with switching to iUP. First people I spoke to were sceptical but they directed me to someone else who knew exactly what to do. Just get the plan on your existing phone (they scan the box) and once it’s all approved they process the return.

Nice work. Another happy IUP’er!

Just remember next year to sell the phone off separately and be a few hundred better off!

 

[applepie2100]

...should be instant. I received the email before I had even left the Apple Store with my new iPhone XS. It shows how much was left on the old IUP agreement and how much my iPhone 8 Plus was (£395) which paid of the outstanding amount.

Thanks Dino. I've got the Apple Store receipt showing that I handed in my old 8 Plus and the new credit agreement from Barclays but nothing from Barclays to say that Apple have cleared the old credit agreement. Would I be better off contacting Apple or Barclays in this case?

 

[RossMacca]

Thanks Dino. I've got the Apple Store receipt showing that I handed in my old 8 Plus and the new credit agreement from Barclays but nothing from Barclays to say that Apple have cleared the old credit agreement. Would I be better off contacting Apple or Barclays in this case?

I’m also in this boat and never got any emails from Barclays about my outstanding balance like some others here did. Could you keep me updated? I’m on my third iUP phone so I wouldn’t worry about anything. It’s extremely easy!

 

[kkh786]

Picked my iPhone XS Gold 64gb yesterday for a bargain £834! Not bad for launch day price! Hehe!

Have been setting it up as new since then.. initial impressions are great!

 

[scgf]

This is a "PEBCAK" issue, or in this case "PEBCAP".

You're used to Android. You know how to do things there. You like the way it works there, and how it looks. You don't want to change your habits.

Just a few issues: I am used to seeing my Alexa shopping list on my home screen. I couldn't get a shopping list on the widgets pane of iOS. I tried AnyList and Todoist. Neither allowed me to display a particular list, just the app itself and with Todoist just the basic task list. The calendar app is illogical - not intuitive to cycle through week, month, year, day, agenda. You get stuck on the year display and it's difficult to get out of it. The calendar widget is over simplistic.

Some apps have a settings menu within the app, most require you to visit the iOS settings app - which consists of a huge list of settings with little structure.

I like to have my camera and photos app where I want it on my home screen - not possible with iOS.

There is an issue with CalDAV support - I couldn't subscribe to my Diskstation calendar, yet this is possible on my Mac and on Android.

The display isn't up to Samsung Galaxy S9 standards, even though Samsung makes the iPhone display.

There is no indication of whether I am fast charging using a cable or with wireless.

There is no true multi-tasking. I could go on and on. No doubt there are workarounds to some of these issues, but as I was setting it up my heart was sinking fast. I paid £999 for which I would have expected something much better than my £700 S9 (I actually paid £469 for it in a CPW deal with a SIM-only contract which I could - and did - cancel). When I talk to iOS users it appears they don't do what I've been trying to set up - most seem to use their phones at a lower level than I am used to.

 

[Jinjin]

Thanks Dino. I've got the Apple Store receipt showing that I handed in my old 8 Plus and the new credit agreement from Barclays but nothing from Barclays to say that Apple have cleared the old credit agreement. Would I be better off contacting Apple or Barclays in this case?

It will take a few days if imagine for Barclays to receive and clear payment. For my Apple care refund I was told up to 10 days! You could call Barclays, but given it’s a weekend etc etc maybe see on Monday?

 

[Dino F]

Loving the XS so far. Anyone else noticed that the soap bubble wallpapers are live (the pattern on the bubble will twist and distort if you press on the screen then flow back when you let go)? Nice little touch.

With the bubbles live wallpaper, you don’t actually need to hold the screen. If it’s set as a lock screen wallpaper, if you just tilt the phone, the bubbles will move in relation to the angle you are tilting the phone.
[doublepost=1537608259][/doublepost]

Thanks Dino. I've got the Apple Store receipt showing that I handed in my old 8 Plus and the new credit agreement from Barclays but nothing from Barclays to say that Apple have cleared the old credit agreement. Would I be better off contacting Apple or Barclays in this case?

I’m also in this boat and never got any emails from Barclays about my outstanding balance like some others here did. Could you keep me updated? I’m on my third iUP phone so I wouldn’t worry about anything. It’s extremely easy!

....my emails aren’t from Barclays, they’re from Apple which shows the outstanding amount of the IUP and that the 8+ has now cleared off that amount. That’s good enough for me!

 

[sparkie1984]

Anyone whose reserved for pickup from John Lewis had it arrive before 2PM?? I’m getting impatient!!

Also does anyone know if Apple can add AppleCare without opening the sealed box?

I want to savour that at home if poss!!
[doublepost=1537608513][/doublepost]Edit:

Ive just had a text!

 

[SayCheese]

What a difference 24 hours makes in how a thread progresses... it's practically dead in here now compared to yesterday when everyone was waiting on orders.

I hope those of you who are still waiting for phones get them soon and those who have them like me enjoy them. I'm now bowing out of this thread but I'm sure I'll see most of you this time next year..!

 

[dan-K]

Does anyone know how often EE have sim only offers? I know they had two offers which ended on Thursday night, but wondering when more will appear... dying to get rid of Three!

 

[SidBoggle]

My UK Mail delivery arrived eventually about 1930 last night. No time window given and the driver tracking stopped working in the middle of the day.

Bloke turned up in an unmarked white van and only had my Apple Watch. Stated that was the only parcel he had for me and the other one was still at the depot. I told him the earlier tracking stated I had two parcels on that van and to go back and check. He went back to the van and found my iPhone. A complete shambles really. They obviously were overloaded yesterday and just sent out random cowboys. Considering this is now supposed to be part of DHL I was expecting at least a modicum of professionalism. This lot were worse than Amazon delivery drivers.

Anyway, on the plus (max) side, the iPhone is fantastic and the watch is incredible!