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Other UK Iphone Upgrade Program during Covid19

I see lots of you are mentioning you have paid off you IUP with Barclays, just hoping you guys have already got your AppleCare+ refunded before doing so. I got my 11 pro max on launch day and the AppleCare+ team advised me yesterday I am entitled to about £86 refund. They advised to do this call Apple speak to the AppleCare+ team they will cancel it for you and about 10 days later the refund will reduce the balance with Barclays. You can then either clear the balance or continue paying off via the monthly payments. They also advised that when the balance is reduced the payments stay the same but the amount of payments remaining reduce.

Also something else I have learnt is, if you pay the £200 for AppleCare+ and have to make a claim and then decide to upgrade next year then the amount you would be refunded would be reduced due to that claim but if you pay for AppleCare+ monthly for £9.99 then your not paying upfront and if you make a claim then when you cancel it you are not punished. This way you only pay £120 for AppleCare+ if you plan to upgrade next year on launch day. If you pay upfront and make a claim then it could end up costing you the full £200 possibly. Obviously if you intend to keep your phone 2 years it works out more expensive paying for AppleCare monthly.
 
jason.coles said:
I see lots of you are mentioning you have paid off you IUP with Barclays, just hoping you guys have already got your AppleCare+ refunded before doing so. I got my 11 pro max on launch day and the AppleCare+ team advised me yesterday I am entitled to about £86 refund. They advised to do this call Apple speak to the AppleCare+ team they will cancel it for you and about 10 days later the refund will reduce the balance with Barclays. You can then either clear the balance or continue paying off via the monthly payments. They also advised that when the balance is reduced the payments stay the same but the amount of payments remaining reduce.

Also something else I have learnt is, if you pay the £200 for AppleCare+ and have to make a claim and then decide to upgrade next year then the amount you would be refunded would be reduced due to that claim but if you pay for AppleCare+ monthly for £9.99 then your not paying upfront and if you make a claim then when you cancel it you are not punished. This way you only pay £120 for AppleCare+ if you plan to upgrade next year on launch day. If you pay upfront and make a claim then it could end up costing you the full £200 possibly. Obviously if you intend to keep your phone 2 years it works out more expensive paying for AppleCare monthly.
Click to expand...

Not sure that’s correct. You pay an excess for every apple care claim so why would they reduce the refund? There is no need to since you have paid it already.
 
jason.coles said:
I see lots of you are mentioning you have paid off you IUP with Barclays, just hoping you guys have already got your AppleCare+ refunded before doing so. I got my 11 pro max on launch day and the AppleCare+ team advised me yesterday I am entitled to about £86 refund. They advised to do this call Apple speak to the AppleCare+ team they will cancel it for you and about 10 days later the refund will reduce the balance with Barclays. You can then either clear the balance or continue paying off via the monthly payments. They also advised that when the balance is reduced the payments stay the same but the amount of payments remaining reduce.

Also something else I have learnt is, if you pay the £200 for AppleCare+ and have to make a claim and then decide to upgrade next year then the amount you would be refunded would be reduced due to that claim but if you pay for AppleCare+ monthly for £9.99 then your not paying upfront and if you make a claim then when you cancel it you are not punished. This way you only pay £120 for AppleCare+ if you plan to upgrade next year on launch day. If you pay upfront and make a claim then it could end up costing you the full £200 possibly. Obviously if you intend to keep your phone 2 years it works out more expensive paying for AppleCare monthly.
Click to expand...

So if they reduce the number of payments you can’t be on the IUP any more when cancelling apple care. So does Barclays just turn the IUP into a loan?
 
The comms talks about program being on hold in ENGLAND but I live in Scotland, anyone know if it can still go ahead today for the 12 Max Pro?? Strange they mention it is all on hold in England but do not mention other parts of the UK like Scotland where the stores are still currently open.
 
purpleparrotuk said:
Not sure that’s correct. You pay an excess for every apple care claim so why would they reduce the refund? There is no need to since you have paid it already.
Click to expand...
The person I spoke to in the AppleCare+ team asked if I had made any claims as if I had the refund I would be due would be reduced.
 
purpleparrotuk said:
So if they reduce the number of payments you can’t be on the IUP any more when cancelling apple care. So does Barclays just turn the IUP into a loan?
Click to expand...
I guess so, for those on IUP will of seen if you click Trade In if your are buying this year it states you are responsible for the remaining pavements. He also advised cancelling AppleCare+ removes your ability to upgrade via IUP as it is a requirement for IUP.
 
MrMiyagi1 said:
Hey all,

Can I just check. I am in Scotland and the Apple stores are open here for walk ins etc. So when the pre order opens at 1pm. I should be able to just pre order and select my store for pick up and in store I can just ask them to put me on the IPhone upgrade program? Is that how it will work? Sorry if it’s a silly question. It’s just that when I was on an IUP in the past I always did it in store and never selected my device online. Also when pre ordering it should give me an option to reserve to pick up. Or do I need to pick payment options during pre order?
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Stop showing off 😂
 
Oblivion1337 said:
I am quite interested to see whether hard/soft. For future purchases like MBP, I’d like to continue this route.
Click to expand...

It’s hard. I confirmed with Apple yesterday. The only time they do a soft one if you buy devices back to back within a few days after a hard check.
 
DarknessUK said:
That's the point for us in Scotland - we just do not know if it is still going ahead.

Have to try retail phone number when it opens at 09:00 and ask
Click to expand...

It be crazy if it didn’t go ahead. Let us know what they say. I hope it’s something like simple that you pre order and reserve for pick up in your nearest store. Well for me that’s the both stores in Glasgow. Then at the store just sign up to IUP.
 
MrMiyagi1 said:
Hey all,

Can I just check. I am in Scotland and the Apple stores are open here for walk ins etc. So when the pre order opens at 1pm. I should be able to just pre order and select my store for pick up and in store I can just ask them to put me on the IPhone upgrade program? Is that how it will work? Sorry if it’s a silly question. It’s just that when I was on an IUP in the past I always did it in store and never selected my device online. Also when pre ordering it should give me an option to reserve to pick up. Or do I need to pick payment options during pre order?
Click to expand...

MrMiyagi1 said:
It be crazy if it didn’t go ahead. Let us know what they say. I hope it’s something like simple that you pre order and reserve for pick up in your nearest store. Well for me that’s the both stores in Glasgow. Then at the store just sign up to IUP.
Click to expand...
Will do - am calling them at 9 but not convinced the phone team will know, failing that have got a gap at 10:30 and will nip to Braehead (am nearby) to ask them face to face. Keep those fingers crossed!!
 
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Retail said it "should" be fine in Scotland but best call the store when it opens at 10.

I cannot call at 10, and last time I tried to call store was "intercepted" by phone basec support - think best I head to store at 10:30 and ask.

Unless someone else can call one of the stores at 10??
 
DarknessUK said:
The comms talks about program being on hold in ENGLAND but I live in Scotland, anyone know if it can still go ahead today for the 12 Max Pro?? Strange they mention it is all on hold in England but do not mention other parts of the UK like Scotland where the stores are still currently open.
Click to expand...
My local Apple Store in Wales opens back up on Monday and is back to full opening hours. I’m guessing it’ll only be England where it continues to be an issue. The iUP should be available again to those outside of England I would say at a guess?
 
I can’t see how the app or website is going to open up just for wales/Scotland users.
It’s a generic Uk site and the iup is offline.

guess you’ll find out at 1pm
 
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I got through to the Glasgow Braehead store - they * believe * that the upgrade is still running outside England, so give it a go at 1pm folks - fingers crossed
 
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Got my 128gb pro max in gold! Just paid up front and trade in my 11 pro max. I’ll refund apple care and pay off IUP later.
I think I’m done with the IUP now and will just do this each year. Saves a trip to the store, which is 150 mile round trip for me. I’m lucky enough to be able to afford the upfront cost now.
 
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As sort of expected, the Upgrade did not go live for Scotland only - I have just been to the Braehead store who told me this "workaround" for the situation:

Buy the phone full price, when it arrives bring it in and they will manually add it to upgrade program and refund you the cost.

Err, no thanks.
 
It was a complete sht show today.

Absolutely no prior advice that they were essentially withdrawing the IUP. The app wouldn’t operate correctly for it and eventually got a message telling you to phone them, only for the number to not connect to anyone. Once the number finally worked, I was over an hour on hold to be told ‘you can’t do it until we start opening the stores to all sales’.

I’m already two payments over this year. There’s no way they’re opening up before the end of the year. By the time they get round to it, I’ll probably only have six payments left. I’ll probably end up skipping the 12 Pro entirely for the first time in ten years.

Apple had plenty of time to get this sorted. There’s no reason this couldn’t have been done through stores or via mail and online.
 
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