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I can understand the raise demands, but tips..lol..This isn’t a restaurant. They’re making fools of themselves.
They know it too it’s just a negotiating tactic, they can drop the demand in return for a management concession on something else.
 
These people are not demanding all customer's tip them... nor for Apple to tip them. I suspect that in service to some customers, some of those customers offer them a tip in appreciation. Apparently, they can't accept any such tip right now. They are apparently wanting that policy to change. If a customer offers them a tip, they want to be able to take it.

This is not about seeking a tip for a simple transactional service like selling a phone. But maybe someone spends 30 minutes to teach someone how to solve some problem or how to use some app features, etc. And that 1+ person objectively wants to give them something for good service. I'm not sure "we" should be passionately against it. That's between customer seeking help and the person delivering the help they want/need. Some customers might want to tip. That's THEIR business.

Someone comes in with all of their (subjectively priceless) data apparently lost. An Apple representative is able to figure out that its not really lost and helps them recover it. It's not hard to see that panicked customer perhaps wanting to reward the help with more than just a "thank you."

No one would ever be forced to tip- just as it is in all transactions. But if some customers want to tip for good service, that's not exactly an unheard of, insane or greedy concept. Those in industries where tipping is "normal" would even argue that the potential of getting some tips motivates employees to try even harder to deliver outstanding service.

If it's not mandatory to tip, I don't personally see anything wrong with this want at all. When my hot pizza is delivered on time in a little while by someone with only the skill of driving, I'll likely give them a few dollars. If my car won't start and someone pulls over to give me a jump to get me rolling again, I'm very likely inclined to give them something for their time & trouble too. If someone spends some service time at an Apple store teaching me how to do something I can't figure out, it's not like I would naturally NOT be moved to tip for good service either. Is pizza delivery or broken down car help and in-person tech help/services so different that only the former should be OPTIONALLY tip-able? I don't feel that way.

See previous post about retail staff harassing customers to earn tips.
But if you cat dies, don't need a few days off, ya know, paid time off?

That's what they are also asking for. Apple should close this location down.

Meet Stan, the Apple retail employee who has, mysteriously, adopted 675 terminally ill goldfish.
 
A lot were happy for the unionizing because “it’s for the best, they know better, they will fight for it all”.

We all might have passionate opinions on tids and bits on that but I think in that case we should let them operate as they will: maybe the employees represented asked for all of that or maybe for the workers organizations is now standard practice, like the time to mourn your pets (with all the cats and dogs pets proliferation lately to make company to people in an ever increasing isolated society).

Myself I got no skin in this game and would instead see how this movie plays out. It would also be very interesting to see how two close enough Apple Stores, one unionized and one not, evolve over time.
That said, I think it will become mainstream over time… tips and all.
 
They should negotiate for commission instead. I’m not tipping the guy that grabs my iPad out of the back room.
I agree! They should be commission based. Tips are insane.

Tips on general are getting out of control. I will happily give a generous tip for table service, but it’s everywhere now.
 
I did not expect to read an article about an Apple Store requesting the ability to receive tips. Hilarious. Absolutely not.
Do you really get the same kind of customer experience at Best Buy and Target as you get in Apple Store? Really?.
Customer service is part of their job description. They want the luxury and safety of a high base pay plus the benefits of gratuity. They do not deserve gratuity for standing in place of of a vending machine that could just as easily accept my credit card and spit out an iPhone.
 
And Apple is taking a 30% cut on the tips, right? 🤣
Don’t get me started on the “tipping everyone” culture for doing the slightest task i.e. fast food orders, Starbucks etc. I’ve always been a 20% tipper in normal tipping situations (eating out etc) but tipping someone for taking an order at a counter is nuts.
 
As everyone else says, tipping is out of control. Sit down restaurants, salons, Uber, etc; tipping should only be allowed at places that provide a service over a period of time.

At my local (independent) coffee shop, one of the baristas always turns the terminal around and presses “NO TIP” before I even have a chance to add anything, and I usually add some tip for them just because they know me and I like them. She told me one day that they get paid enough.
 
"No."-Apple

and when they go on "strike", Apple will just hire other basic laborers to replace them all.
 
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"The union said that "these are initial proposals"
Here's your answer:
Nope....Nope....Nope.
If I ask advice, I might tip.
But....
$1800 iPad Pro 15% (or $270 for grabbing it out of the back room??)
Nopie-de-Nope!!
 
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Imagine you buy a brand new Apple Product at an Apple Store and an Apple Specialist hits you with this...

image3.png


There will never be a day I'm ever going to be tipping at an Apple Store.

Especially considering the high dollar purchases, even that 15% is going to be a lot. Tipping percentages doesn’t work so well when paying for anything more expensive than a meal.
 
45 days off for bereavement if your pet dies? This is so stupid.

Tips? very unprofessional.

Unions are good when they focus on worker safety and training and ensuring concerns are voiced. This is not that.
-d
 
Well if there is anyone who cannot complain they don't have the money for a 10% raise, its Apple.
 
Just because you have never rounded up the bill doesn’t mean no one does. People often do this in places you wouldn’t expect, why shouldn’t you be able to keep this money.
 
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