They know it too it’s just a negotiating tactic, they can drop the demand in return for a management concession on something else.I can understand the raise demands, but tips..lol..This isn’t a restaurant. They’re making fools of themselves.
They know it too it’s just a negotiating tactic, they can drop the demand in return for a management concession on something else.I can understand the raise demands, but tips..lol..This isn’t a restaurant. They’re making fools of themselves.
The good thing about an Apple Store is you don’t getting harassed while you’re thinking. If they start paying commissions then shoppers won’t get a moment’s peace.They should negotiate for commission instead. I’m not tipping the guy that grabs my iPad out of the back room.
These people are not demanding all customer's tip them... nor for Apple to tip them. I suspect that in service to some customers, some of those customers offer them a tip in appreciation. Apparently, they can't accept any such tip right now. They are apparently wanting that policy to change. If a customer offers them a tip, they want to be able to take it.
This is not about seeking a tip for a simple transactional service like selling a phone. But maybe someone spends 30 minutes to teach someone how to solve some problem or how to use some app features, etc. And that 1+ person objectively wants to give them something for good service. I'm not sure "we" should be passionately against it. That's between customer seeking help and the person delivering the help they want/need. Some customers might want to tip. That's THEIR business.
Someone comes in with all of their (subjectively priceless) data apparently lost. An Apple representative is able to figure out that its not really lost and helps them recover it. It's not hard to see that panicked customer perhaps wanting to reward the help with more than just a "thank you."
No one would ever be forced to tip- just as it is in all transactions. But if some customers want to tip for good service, that's not exactly an unheard of, insane or greedy concept. Those in industries where tipping is "normal" would even argue that the potential of getting some tips motivates employees to try even harder to deliver outstanding service.
If it's not mandatory to tip, I don't personally see anything wrong with this want at all. When my hot pizza is delivered on time in a little while by someone with only the skill of driving, I'll likely give them a few dollars. If my car won't start and someone pulls over to give me a jump to get me rolling again, I'm very likely inclined to give them something for their time & trouble too. If someone spends some service time at an Apple store teaching me how to do something I can't figure out, it's not like I would naturally NOT be moved to tip for good service either. Is pizza delivery or broken down car help and in-person tech help/services so different that only the former should be OPTIONALLY tip-able? I don't feel that way.
But if you cat dies, don't need a few days off, ya know, paid time off?
That's what they are also asking for. Apple should close this location down.
Do you really get the same kind of customer experience at Best Buy and Target as you get in Apple Store? Really?.LOL.
Tip for what? Do you tip at Best Buy? Target?
Like everything else, don't fall for social pressure and tip $0.
I agree! They should be commission based. Tips are insane.They should negotiate for commission instead. I’m not tipping the guy that grabs my iPad out of the back room.
This sounds very, "We won't raise you wages, but we'll give you a pizza party."Instead of tipping how about they get Donuts, Cookies, Chocolates, or Food? That will make them appreciative of working there.
Customer service is part of their job description. They want the luxury and safety of a high base pay plus the benefits of gratuity. They do not deserve gratuity for standing in place of of a vending machine that could just as easily accept my credit card and spit out an iPhone.Do you really get the same kind of customer experience at Best Buy and Target as you get in Apple Store? Really?.
Don’t get me started on the “tipping everyone” culture for doing the slightest task i.e. fast food orders, Starbucks etc. I’ve always been a 20% tipper in normal tipping situations (eating out etc) but tipping someone for taking an order at a counter is nuts.And Apple is taking a 30% cut on the tips, right? 🤣
10% increase is also a lot, Apple Store staff is well paid.
Imagine you buy a brand new Apple Product at an Apple Store and an Apple Specialist hits you with this...
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There will never be a day I'm ever going to be tipping at an Apple Store.
Apple is not my friend but as a shareholder (extremely limited shareholder), I appreciate Apple using some of that cash for stock buybacks and dividends.reminder apple is sitting on 50 billion in cash and is not your friend