So true. We are taxed on everything to death.The entire world should make it easier to buy stuff.
So true. We are taxed on everything to death.The entire world should make it easier to buy stuff.
Nearly every country has their own set of customs border police along with rules, duties that must be paidI thought that all of the customs problems were in the US.
There's a number of reality tv shows that deal with airports/customs and border protections. Oddly enough there's a NZ specific one I think its called border patrol New Zealand. I'm amazed at the volumes even for such a small country, its quire fascinating.but they are so slow and not sending me the invoice to pay
Yeah, they are very strict and lots of us buy from ALiExpress, Temu, Ebay etc here because everything here is so expensive which leaves us with no choice.Nearly every country has their own set of customs border police along with rules, duties that must be paid
There's a number of reality tv shows that deal with airports/customs and border protections. Oddly enough there's a NZ specific one I think its called border patrol New Zealand. I'm amazed at the volumes even for such a small country, its quire fascinating.
Nearly every country has their own set of customs border police along with rules, duties that must be paid
I don't know of a single government entity that embraces efficiency. Tbh, with the world so interconnected, and the desire of certain individuals to send things (that cannot be discussed here), Customs has taken the brunt of making sure what is sent to a country is not going to harm their citizens, their economy, and in NZ's case, their ecosystem, which is so fragile, unique and beautifulShouldn't they be efficient with their processes?
The downside of living in an island nation, Hawaii has the same exact issue, nearly everything needs to be shipped and its expensive to live there - I guess that's the price you pay to live in paradise.everything here is so expensive which leaves us with no choice.
I have had only problems with ebay shipping from the US this year.I thought that all of the customs problems were in the US.
I don't know of a single government entity that embraces efficiency. Tbh, with the world so interconnected, and the desire of certain individuals to send things (that cannot be discussed here), Customs has taken the brunt of making sure what is sent to a country is not going to harm their citizens, their economy, and in NZ's case, their ecosystem, which is so fragile, unique and beautiful
I have not heard back from @gilles_polysoft in over a month now. I understand that delays can occur with such a purchase but not communicating with customers or providing any updates regarding delays/shipments for over a month is unacceptable. Thankfully I can still file a chargeback with my CC provider for non-delivery.I hope Giles is okay, has anyone heard from him?
Gilles seems to be coming to the forum but not answering any questions posed to him. As much as forum members want to support him, his responsiveness leaves much to be questioned. He was on the Forum yesterday and to provide good customer service and honest transparency, he should have answered the questions posed to him.I have not heard back from @gilles_polysoft in over a month now. I understand that delays can occur with such a purchase but not communicating with customers or providing any updates regarding delays/shipments for over a month is unacceptable. Thankfully I can still file a chargeback with my CC provider for non-delivery.
Hey Mate. We do sympathize with your situation and know that everyone does go through issues. I don't think anyone mentioned that you are running a scam but you gotta understand that many here have outlayed lots of $$$$ ordering these kits and to go months with no response is not on. It does not take much to update your website explaining the issues and people will support you. I ended up buying from AliExpress because after many messages and no response, we look else where.Hello everyone,
I apologize for the updates, which are much too slow, I admit.
The problem encountered by the PCB factory on the third batch caused a cascade of problems.
Since our kits contain between 4 and 8 NAND chips, even the slightest soldering defect can result in 1 chip being programmed correctly and 7 others being programmed incorrectly, and sometimes the solution was to buy again new NAND chips.
So, august was a very challenging month professionally. We are a small team, and I admit that it was very difficult to prevent my employees from burning out.
I also had to deal with a very serious family issue, which I wouldn't wish on anyone.
We suspended orders, as well as kits for Mac mini M4 and M4 Pro (which have been ready for months), while the PCB factory corrected their manufacturing process (specifically, the supports that hold the PCBs during pick and place and soldering).
We also added testing steps and the ability to reprogram the chips at the factory, as close as possible to the manufacturing process, instead of going back and forth between the factory and our workshop. This is something I had always planned to do to support the increase in volume, but I hadn't planned to do it this summer.
At present, and in all transparency, out of 138 orders from the third batch (corresponding to 200x PCBs), there have been:
- 43 kits delivered (in addition to the 250 already issued in the first two batches)
- 87 that have been manufactured but are still to be delivered and are currently being reprogrammed.
- 8 kits refunded
We have also already had 500 PCBs manufactured for the next batches.
I also had to deal with hundreds of messages, which I handle mostly personaly.
I understand the disappointment of some and I apologize, but I regret that some are drawing inappropriate conclusions (saying that we are running a "scam" or other hasty conclusions).
Best regards to all.
Thank you, I appreciateHey Mate. We do sympathize with your situation and know that everyone does go through issues.
I beg to differ, you are making false claims without being a customer.I don't think anyone mentioned that you are running a scam but you gotta understand that many here have outlayed lots of $$$$ ordering these kits and to go months with no response is not on.
It does not take much to update your website explaining the issues and people will support you.
I ended up buying from AliExpress because after many messages and no response, we look else where.
Congrats on your upgrade and it going smooth. Enjoy your new upgraded StudioAm I happy - Hell Yeah
Thanks mate. Works well so far. I did a few reboots to check and it is still going. Now I can use my external drive for scrubbing movies.Congrats on your upgrade and it going smooth. Enjoy your new upgraded Studio
I try to take the middle of the road and give small businesses the benefit of doubt, but what @Surenmunoo posted was spot on. You've largely been absent in this thread and people were beginning to wonder what's going on. You're very site is directing people here and yet you've chosen to go silent.beg to differ, you are making false claims without being a customer.
Since placing their orders, each customer has received several group emails and at least two individual emails from me. I also respond, althought lately, on WhatsApp, and indeed much less here on this thread.
It seems he has been reaching out to actual customers via email and not fence sitters. It's a small business and he has been dealing with personal stuff as well. Time is limited. It's unfortunate for all involved.I try to take the middle of the road and give small businesses the benefit of doubt, but what @Surenmunoo posted was spot on. You've largely been absent in this thread and people were beginning to wonder what's going on. You're very site is directing people here and yet you've chosen to go silent.
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I don't think you've explained what the issues were, the steps that were taken. How are we to make an informed decision, and why should we work with a company that is not actively engaged with their customers?
The old "trust me bro" just doesn't really mean anything in 2025.
I can empathize, but he's using MR as an official means of interaction, and then people with questions, seemingly both customers and potential customers are not getting replied - it causes concerns and is not a good look. I'm not trying to attack him, just pointing out that its not a good look.It seems he has been reaching out to actual customers via email and not fence sitters. It's a small business and he has been dealing with personal stuff as well. Time is limited. It's unfortunate for all involved.