Ugh, apparently I got stuck with an unhelpful rep in the Apple Store. She told me that I needed to cancel my 15 Pro Max because there was no way to do the trade deal. But the app didn't let me cancel, it said to call Apple. I asked her if she was able to cancel the order in store several times and she said no. There was a "cancel item" link on her iPhone with the order details pulled up. I asked what that did and she said that wouldn't cancel the order. I called Apple phone support and the first thing they said was that I should go to the Apple Store to cancel the order. I just exploded, I mean I had asked the store rep multiple times to do this and she said it was impossible. Eventually I got connected to someone else who said that the order couldn't be cancelled anymore and it would count as a "refund. But I don't understand why the store rep was trying to gaslight me about the simple task of canceling an order. If an Apple Store can't cancel an Apple pickup order for that store, what's the point?