I would go into the store and ask. I felt the same way with Apple, and tried my luck today. They accepted my trade in and processed my credit. I didn’t even feel comfortable sending it through ups to Decluttr. These phones are too expensive for them to end up “missing” and I don’t have the time to fight back and forth with Apple nor UPS.
I’m hoping, all the rep said was the store had them in stock. He doesn’t care what color as long as it is 256GB. We have a 11am appointment…..im crossing my fingers. I told the rep I made a 50 buck(restocking fee) error.
My fingers are crossed that you can make the switch and hoping your spouse will be happy after all of this.
Thank you, I just made multiple appointments at different Verizon stores around us in case that one doesn’t have them anymore. I will let you know…
Seems like $50 restocking fee is not applied when the phone is returned unopened. verizon.com/support/return-policy (3rd point)
Nothing on the Verizon app yet. My wife’s has already come in, but hers is just the regular 15 so that was expected. I’m hoping it will be in sooner, but I’ve set myself up to expect it when he says with the hopes of being pleasantly surprised. Where on the webpage does it normally show up? I don’t typically pre-order through Verizon, always just gone to the store on launch day, lol.
I went with Natural Titanium to match my Ultra
It was either natural or blue for me. I went with blue since it reminded me of the pacific blue that I loved on the 12 pro series, but natural would have been better to match with my silver aluminum series 8 watch.
That’s great. I had a great experience trading my iPhone in store vs sending it through UPS. They processed everything at the store and I was on my way.
I recall on the app you have to go to account section, then at the top it shows your order and status. Webpage go to account overview and it should display it towards the top as well.
Thanks. Nothing showing yet, but we got a tracking number and email for her phone and it was delivered. I wonder if they’re waiting to show it until both are on the way since I told him we would get them together.
They told me they don't do store pickups. I ordered online. Hence the system glitch on their end.
How did you find out they had a glitch? Did they reach out and call you? Wondering if it was just a one off or if it could have happened on mine as well.
I found out when I saw the verizon app/website had a big section that read: “Order on hold, fix your payment please.” Then we called Verizon and after going through few representatives, the final rep basically said, “sorry about that. This happens every time a promotion happens.“ In other words they were not prepared for too many people signing up, it overloaded their systems, causing a lot of orders to be on hold/cancelled. It happened to my friend too.
