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Viber problems
- Thread starter Utkal
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Hi,
Thank you for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
Hello,
I can receive pictures through viber but i cant snd pictures.. In pervious version viber was awesome but when i download the new version viber is creating a problem.. Whenever i try to snd pictures viber show the
notification"viber doesnt have access to ur photos change ur privacy settings" n in my phne there is no privacy settings plzzzz try to solve my viber problem... I have iphne 4 n version is ios 5 n viber version is 3
Best regards,
Kulsoom
I can receive pictures through viber but i cant snd pictures.. In pervious version viber was awesome but when i download the new version viber is creating a problem.. Whenever i try to snd pictures viber show the
notification"viber doesnt have access to ur photos change ur privacy settings" n in my phne there is no privacy settings plzzzz try to solve my viber problem... I have iphne 4 n version is ios 5 n viber version is 3
Best regards,
Kulsoom
@kulsoom -
Thank you for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
@gomoq13 -
We are considering to add it in future versions.
Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion (it's very easy and quick!). The more people join on a request, the faster it will become reality
You can find it here: http://helpme.viber.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature
Thank you for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
@gomoq13 -
We are considering to add it in future versions.
Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion (it's very easy and quick!). The more people join on a request, the faster it will become reality
You can find it here: http://helpme.viber.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature
Hey there, I am in the uk for a holiday and I am having trouble with my viber... I am connected to a wifi and I have switched off all of my connections such as location services and cellular data. But for some reason when I message off viber it doesn't send and when I go to call a pop up message appears that reads "Viber services are currently unavailable or being blocked. Please try again later. Or make a normal phone call"
I dont know what to do
I dont know what to do
@katieee180 -
It could be that the network you are connected to is blocking Viber's traffic.
1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785
(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)
@Wlakowna -
"Online" means that Viber is running in the foreground or background (the user is available for calls or messages).
When the phone has no internet connection, or the user manually used the "Exit" option inside Viber, then their status will change to "Last seen..."
It could be that the network you are connected to is blocking Viber's traffic.
1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785
(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)
@Wlakowna -
"Online" means that Viber is running in the foreground or background (the user is available for calls or messages).
When the phone has no internet connection, or the user manually used the "Exit" option inside Viber, then their status will change to "Last seen..."
I have been running VIBER on my iPad 3 for over a year and really enjoy using it for voice conversations with my family and friends.
I saw an update for at the App Store, for a VIBER version released on July 31, 2013 and I decided to upgrade it (for the doodles, etc). I had not run it since the update, but now when I am trying to use it, the VIBER app will not work.
1. When I tap on the VIBER icon on my Ipad's home screen, it tries to start but immediately returns to my home screen. Seems like it cannot load.
2. I can see notification messages when friends send me a text message, but when I try to start the app, go back to point #1 (cannot load).
3. When a friend calls me, I can hear the ringing, and I see the notification that my friend is calling, but when I try to answer the call, nothing happens.
4. When I go to the App store to see if there is a fix/update, it just shows that the VIBER app is "Installed" and I cannot re-download and install.
I realize that I can try to uninstall and reinstall, but I would prefer to avoid doing this as I did not backup my conversations before the upgrade (lesson learned!).
Ideally, there would be an update so that I can reinstall without losing my conversation history, but I don't want to wait for the next update (unless it's going to come out in a few days or a week).
I also wouldn't mind if I could download back to my previous version of VIBER, though I don't know if this is in any way possible. Is it?
Anyone else experience this issue recently, and can provide some suggestions other than the uninstall and reinstall? I prefer to keep my history.
TIA,
Sam
I saw an update for at the App Store, for a VIBER version released on July 31, 2013 and I decided to upgrade it (for the doodles, etc). I had not run it since the update, but now when I am trying to use it, the VIBER app will not work.
1. When I tap on the VIBER icon on my Ipad's home screen, it tries to start but immediately returns to my home screen. Seems like it cannot load.
2. I can see notification messages when friends send me a text message, but when I try to start the app, go back to point #1 (cannot load).
3. When a friend calls me, I can hear the ringing, and I see the notification that my friend is calling, but when I try to answer the call, nothing happens.
4. When I go to the App store to see if there is a fix/update, it just shows that the VIBER app is "Installed" and I cannot re-download and install.
I realize that I can try to uninstall and reinstall, but I would prefer to avoid doing this as I did not backup my conversations before the upgrade (lesson learned!).
Ideally, there would be an update so that I can reinstall without losing my conversation history, but I don't want to wait for the next update (unless it's going to come out in a few days or a week).
I also wouldn't mind if I could download back to my previous version of VIBER, though I don't know if this is in any way possible. Is it?
Anyone else experience this issue recently, and can provide some suggestions other than the uninstall and reinstall? I prefer to keep my history.
TIA,
Sam
Hi Sam,
Thank you for the report of the problem.
First, please note that Viber does not officially support iPads, and so we can't guarantee that it would fully work.
However, we are aware of the problem with the new version on iPads, and we are looking into it at the moment. We recommend that you stay tuned for news and kindly ask that you let us know whether or not the problem is solved in future versions.
Thanks,
the Viber Team.
Thank you for the report of the problem.
First, please note that Viber does not officially support iPads, and so we can't guarantee that it would fully work.
However, we are aware of the problem with the new version on iPads, and we are looking into it at the moment. We recommend that you stay tuned for news and kindly ask that you let us know whether or not the problem is solved in future versions.
Thanks,
the Viber Team.
Cant hear the other person on Viber
Hi there its Raz here,
i am using Viber on HTC wildfire, i only started using Viber about 4 months ago. And after the first few calls i made were clear, since then the other person's voice is never clear. there is a lot of distortion that you cant understand anything. Can someone help please. i am using wifi and all other apps/ applications work fine
thanx
Hi there its Raz here,
i am using Viber on HTC wildfire, i only started using Viber about 4 months ago. And after the first few calls i made were clear, since then the other person's voice is never clear. there is a lot of distortion that you cant understand anything. Can someone help please. i am using wifi and all other apps/ applications work fine
thanx
Last edited:
Hi,
Please note that Wildfire is not officially compatible with Viber, and therefore we cannot guarantee full functionality of Viber on it. That may be the reason for the problems you are experiencing. Here is the full list of officially compatible devices: http://helpme.viber.com/Knowledgeba...roid-supported-with-viber-system-requirements
Thank you VIBER Team. You've done a great job with this app...truly enjoy using it versus Skype. I understand about the non-official support on iPads, and appreciate your efforts anyway to look into the issue on iPads. In case it helps, I'm using an iPad 3, with iOS 5.1.1.
FWIW, I also posted the following at the VIBER Facebook page:
I decided to give up on saving my data/history/conversations, and I removed the app from my iPad. I tried to re-download and re-install it, and though it appears to show the progress bar for both steps, it stalls a little at the "Installing..." phase, and then completes. I see the VIBER icon on my home screen again, and it still shows a "2" for the number of recent notifications. And then when i try to launch the VIBER application, it's the same thing...goes quickly to the white screen with purple borders, and within a second it disappears and I'm back to the home screen on the iPad. I've uninstalled, turned off and back on the iPad, and re-downloaded and re-installed. Same results. My only options now are to hope for another release/update of the VIBER app, and or to upgrade my iOS (uggh). Any another suggestions? Thanks.
Thanks for the kind compliments.
We are still looking into this issue, and hope to find a solution soon.
Best regards
Hi,
I want to query wether if the message I received is legitimate from viber team. Please see the message below.
From 1 Aug 2013, Viber is going to charge for the sms, because now a days, many fake people are registering to Viber. So, if you don't want to pay for your Viber , please send it to atleast 10 people in your contacts so that the viber can recognize your account and it will believe that you are not fake. But in case, if you do not send this message to your 10 contacts within 9 days after recieving this text, Viber will going to charge for your messages from your Sim Card Balance.
So please Co-Operate.
Thank you
From- Viber Support Team
I want to query wether if the message I received is legitimate from viber team. Please see the message below.
From 1 Aug 2013, Viber is going to charge for the sms, because now a days, many fake people are registering to Viber. So, if you don't want to pay for your Viber , please send it to atleast 10 people in your contacts so that the viber can recognize your account and it will believe that you are not fake. But in case, if you do not send this message to your 10 contacts within 9 days after recieving this text, Viber will going to charge for your messages from your Sim Card Balance.
So please Co-Operate.
Thank you
From- Viber Support Team
Hi,
I haven't been able to find an answee to this problem anywhere.
I use viber version 2.1.5.270 on ipod touch version 4.2.1. It had always worked fine until this happened with one of my contacts:
We were chatting. I did not have her phone no. registered on my contacts' list, so only the number appeared at the top of the screen. In between messages I saved her phone no. onto my contacts on the ipod. Next thing that happens, a NEW THREAD with parts of the conversation appears, now with her name. But the conversation split, and saved parts of the conversation on one thread (the one with the name) and some isolated messages from that same conversation on another thread-as if they were two different contacts.
I erased the phone no. from my contacts, and now a third thread appeared, splitting the convesation into three! And now sometimes I write and send a message on one of the 3 'threads' from the same conversation, and the answer comes on another one of those three!
How can I re-consolidate all 'threads' into the original conversation?
I haven't been able to find an answee to this problem anywhere.
I use viber version 2.1.5.270 on ipod touch version 4.2.1. It had always worked fine until this happened with one of my contacts:
We were chatting. I did not have her phone no. registered on my contacts' list, so only the number appeared at the top of the screen. In between messages I saved her phone no. onto my contacts on the ipod. Next thing that happens, a NEW THREAD with parts of the conversation appears, now with her name. But the conversation split, and saved parts of the conversation on one thread (the one with the name) and some isolated messages from that same conversation on another thread-as if they were two different contacts.
I erased the phone no. from my contacts, and now a third thread appeared, splitting the convesation into three! And now sometimes I write and send a message on one of the 3 'threads' from the same conversation, and the answer comes on another one of those three!
How can I re-consolidate all 'threads' into the original conversation?
Hi,
Thanks for the report of the problem.
This is a known issue, and we're hoping to fix it in our upcoming update. We apologize for the temporary inconvenience, and we'd appreciate if you could get back to us after installing our next update and report whether or not the problem has been fixed
* Unfortunately there will be no way to unify all 3 threads to the same conversations. We are sorry for the trouble caused
Thank you!
Here's my update.
I noticed the App store had a newer update available for Viber, dated Aug 15, 2013:
What's New in Version 3.1.3
We fixed the crash that some users experienced in first launch
I installed this version on my iPad 3, but I still have the same issue. It tries to start up, and then immediately unloads and I'm back to the home screen on the iPad.
I can text on Viber ok but when I try calling all I get is continuous beeping and no connection. I previously texted the person and they were awaiting my call each time. I've tried on wifi close to the router and on 3G network with the same results. The phone at the destination rings sometimes but when they answer there is nothing.
I'm using a new HTC Desire C phone which works perfectly on everything else. What could be the problem I'm desperate?
I have the latest version of viber and so has my recipient who is in Australia. Other viber users call my recipient from uk with no problems.
@iamsamlam -
Thanks for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
@yerace2 -
It is important that both of you switch between a few different WiFi networks (you change networks, then try, then the person in Australia changes networks, then you try again).
Are the results the same in each case?
What device is the person in Australia using?
Thanks for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
@yerace2 -
It is important that both of you switch between a few different WiFi networks (you change networks, then try, then the person in Australia changes networks, then you try again).
Are the results the same in each case?
What device is the person in Australia using?
Hi Viber
I was a functional user of Viber on my iPhone4 and recently upgraded to iPhone5. Unfortunately, due to the different SIM size, I needed to get a new SIM card. Downloaded and installed Viber on my new phone and the "activation" number given to me via both SMS and voice call are incorrect.
I have searched and found articles online confirming that I should have deregistered on my last sim and phone before trying to register on new phone - unfortunately, it's too late now!
Any suggestions on getting myself up and running again? Can your support team not assist with a manual deactivation of my number so that I can register again?
Would really appreciate feedback from Viber or anyone who has done this previously.
Thx
I was a functional user of Viber on my iPhone4 and recently upgraded to iPhone5. Unfortunately, due to the different SIM size, I needed to get a new SIM card. Downloaded and installed Viber on my new phone and the "activation" number given to me via both SMS and voice call are incorrect.
I have searched and found articles online confirming that I should have deregistered on my last sim and phone before trying to register on new phone - unfortunately, it's too late now!
Any suggestions on getting myself up and running again? Can your support team not assist with a manual deactivation of my number so that I can register again?
Would really appreciate feedback from Viber or anyone who has done this previously.
Thx
Hi there,
Actually, a deactivation is not needed at all when coming to install Viber on a new device. The reason for receiving the "wrong code" error message in this case is different.
Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks.
In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
If all fails, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
ADMIN NOTE:
We'd just like to remind everyone that under our rules, any questions about problems you need Viber to solve for you personally need to be sent directly to Viber's own support team. Our rules don't allow for using the forums for customer service.
Thanks and carry on...
We'd just like to remind everyone that under our rules, any questions about problems you need Viber to solve for you personally need to be sent directly to Viber's own support team. Our rules don't allow for using the forums for customer service.
Thanks and carry on...
I thought I should quote my previous posts to keep everything in one place, and maybe this will give enough info to others who may have had the same issue that I had. As you can read from my posts above, I had upgraded to the July 31st, 2013 version of VIBER onto my iPad 3, and unfortunately this 'broke' VIBER and I could no longer use it...it would continually appear briefly and then disappear when I tried to start the app.
I removed VIBER from my iPad for well over a week, and then I saw the update on Aug 15, 2013. I downloaded and installed this version onto my iPad 3, but I was still having the same issues. I removed once more, and reinstalled (I did this right away, did not wait 24hrs) but it still failed. After this time, I did not delete the program from my iPad 3, and just left it with the icon on my screen.
A couple of days later, a friend called me using VIBER and I could hear it ringing on the iPad. In my first experience noted above (with the July 31st version) I would answer the call but the app would start up and then shutdown.
THIS time it was different, I could 'almost' answer the call...by this I mean when I heard the call come in, I did not rush to answer it because I did not think it would work...my iPad was in dormant mode, so I picked it up and clicked on the VIBER notification (or did I swipe to turn ON the iPad?? can't quite remember). The ringing stopped, but THIS time VIBER asked me to enter my phone number so that it could send me the activation code by SMS. This was new, as previous times it would just shutdown!
Ok, so I entered my home landline phone number (for the iPad) but I never received a call. Anyway, the good news is that after this step it asked me to sync my VIBER contact with my iPhone contacts, and I was able to immediately call my friend back on VIBER. I even closed VIBER and started it up again, and it now does startup fine!
Just thought I would share this in case anyone is stuck with a broken VIBER that is unable to run/start/display on their iPad. Maybe this will somehow help you to get VIBER up and running again.
Thanks VIBER team...something in the Aug 15 release made a difference, not right away, but eventually!
Sam