Viber problems

[Viber]

@iPhonePhreak -

Unfortunately, it will not be possible to retrieve those lost messages, since we (Viber) do not keep our users' message history on our servers - we care about our users' privacy.
We recommend to use our “Export message history” function every once in a while, in order to make sure that those messages are backed up.

@roneas -

Hi,
Does this problem occur only sometimes?

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

 

[bbyrne001]

Can't access messages...

Hi

I'm having a problem with accessing or sending messages on Viber. I am normally based in Ireland where it was working fine. I am currently in Italy and none of my messages will send. I have received one message that I have been able to read since I got here. Regarding all my other messages, I get the notification but when I go to read the messages, they are not showing so I can't actually read them.

I've recently changed to an iPhone 5 (I've never had this problem with the iPhone 4) and also recently changed networks (I was O2 and now Vodafone).

I am connected through wifi. WhatsApp is working fine as is iMessage...so I'm assuming this is an issue relating to Viber?

Can anyone help?

Thanks!

 

[Eddiekary]

India, airtel provider.
How to know if the person whom i am calling in viber is talking to someone esle on viber. Does it show busy tone !!

 

[Viber]

@bbyrne001 -

Hi,
It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer, or the network admins)

@Eddiekary -

If the other party is on another call (Viber or cellular), you will see a "Busy" message.

 

[Eddiekary]

Thanks for the info

 

[Viber]

Thanks for the info

Our pleasure to help

 

[Akrour]

Connection problems

Hi all please i need help. I have installed viber 2 months ago on my iphone 4. Evrything worked fine. But a month ago it all started....I was typing via viber one night and everything was ok, but next day i just couldn´t send any message, like i wasn´t on internet..but i was because every internet app (messenger, facebook, safari) worked fine. So i tried to reinstall it but when i try to acces it it wants registration via number again...so i find it as an ok step...but it is writting to me all the time that this app reuqires internet connection,but actually i am connected!...I am using 3g internet in Czech Republic....I have run out of all ideas..i tried reinstall, restart of phone, restart of mobile internet network..nothing worked. All apps are working well via internet, but viber?-the app seems to me that it can´t recognize i am on internet......Any issue how to fix it? Please help! Thank you

 

[Viber]

Hi all please i need help. I have installed viber 2 months ago on my iphone 4. Evrything worked fine. But a month ago it all started....I was typing via viber one night and everything was ok, but next day i just couldn´t send any message, like i wasn´t on internet..but i was because every internet app (messenger, facebook, safari) worked fine. So i tried to reinstall it but when i try to acces it it wants registration via number again...so i find it as an ok step...but it is writting to me all the time that this app reuqires internet connection,but actually i am connected!...I am using 3g internet in Czech Republic....I have run out of all ideas..i tried reinstall, restart of phone, restart of mobile internet network..nothing worked. All apps are working well via internet, but viber?-the app seems to me that it can´t recognize i am on internet......Any issue how to fix it? Please help! Thank you

Hi,

Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend to:
1. Test Viber on a few different WiFi networks, and see that it works fine.
2. Contact your cell company and confirm this with them.

 

[10pmstalker]

I have a problem where I can only call a friend if she has Viber open. Even if its open in the background it wont ring on her side. When she calls me it can be totally shut down and still will ring on my end. She has an iPhone and im on an ipod touch, would that have anything to do with it?

 

[Viber]

I have a problem where I can only call a friend if she has Viber open. Even if its open in the background it wont ring on her side. When she calls me it can be totally shut down and still will ring on my end. She has an iPhone and im on an ipod touch, would that have anything to do with it?

Hi,
Which iPhone does she have?
Did she test this issue when connecting to a few different WiFi networks?

 

[10pmstalker]

Hi,
Which iPhone does she have?
Did she test this issue when connecting to a few different WiFi networks?

She has the 4s. She only tested on one wifi network. Im positive thats not the problem since we are able to talk for hours with no issues if I call her. Also had her disable wifi and enable 4G. It still wont ring unless the app is open.

 

[Viber]

She has the 4s. She only tested on one wifi network. Im positive thats not the problem since we are able to talk for hours with no issues if I call her. Also had her disable wifi and enable 4G. It still wont ring unless the app is open.

It is still advisable to test other networks.

Also, it could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

Lastly, if the problem still persists, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

 

[dexter21]

Hi,
At the moment, there is no way to delete a specific member from a group chat in Viber. You can leave the group yourself, but the group will still exist and be able to chat with each other.

In the future, we might add that option


Plz plz plz plz plz u need to work on it asap.. its really a mess when u have created a group by error..

 

[staceyham]

Phantom incoming call

Please can somebody help me! I am currently in the UK and my boyfriend is in Bali. I have an iphone 4 and he has an iphone 4s, we both have our phones switched to air plane mode and are using wifi in order to text and call each other.

Occasionally on our calls the network connection is not good and although I can still hear his background noise he can no longer hear me. I disconnect the call and then call him back. He says that when he can no longer hear me a message comes up on his phone saying I am on another call?! When looking at my phone it doesn't say anything about an incoming call and there is only a message to say network connection is poor. Why is it saying I am on another call when I'm not???

When I have spoken to him when I am in the UK using wifi and he is back home in Australia (he is not using wifi) it has not happened before!

Please can someone help it would be greatly appreciated

 

[Iuliia]

Lately I've got the problem with the app: it didn't run, only the white screen... Had to restart the iPhone

 

[Viber]

@dexter21 -

Unfortunately, this feature is not available yet. We are considering to add it in future versions.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion (it's very easy and quick!). The more people join on a request, the faster it will become reality

You can find it here: http://helpme.viber.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature

@staceyham -

This might be a network-related issue, according to the fact that it worked fine when he was in Australia, as you described.
Please have him test a few different WiFi networks in order to see if that solves the problem. If not, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

@Iuliia -
And after you restart your iPhone, everything is back to normal?

 

[kasemselamat]

hi,

is Viber application will always on/ connected?

if i'm not using/open Viber outside WiFi coverage, will it connect to 3G automatically (like WhatsApp)?

i'm using nokia e72

TQ

 

[Viber]

hi,

is Viber application will always on/ connected?

if i'm not using/open Viber outside WiFi coverage, will it connect to 3G automatically (like WhatsApp)?

i'm using nokia e72

TQ

Hi,

Viber remains available for calls and text messages even when it is closed/minimized, as long as the user has a Nokia account.

Of course, the user needs to be connected to the internet for this to happen.

 

[abcd112]

Hi,

I have quetion regarding profile picture; I have Iphone, my friend just bough Samsung mobile and sinchronized it with her computer.
When she did this, Viber application was shown on her computer desktop and overthere she can click on each Viber user. When she selects the user she has an option to check profile pictures of viber contacts.
This means that she can click my name and see all the profile pictures I have posted in previous times - to which I do not have access and I cannot delete them.I do not want users to have acces to profile pictures I have posted and to which even I do not have access to - it means that I do not have control over it.

Can this be adjusted either to turn off this option or to allow to users access to their previous pictures for all devices, not just e.g. Samsung? If there is already a way to control it from the Iphone, pls advise.

 

[meha22410]

Hi
I am using samsung galaxy s4.
recently I found out that even though I have been changing my profile pictures on viber , yet other people just get to see an empty space instead of a picture. I have checked this with at least 5 people and all have told me the same that they see no picture just an empty space.
Kindly guide me as to what may the problem be and how can I sort it out??

 

[Viber]

@abcd112 -

Hi,

We are not entirely sure we understand this issue.
All users can see only the current profile picture of all of their contacts. There is no way to view older profile pictures, that had already been changed by the contact.

Where does she claim to see your older profile pictures? May we ask for a screenshot that will help us get to the bottom of this problem?

Thanks in advance

@meha22410 -

Are those users running the latest version of Viber?
Which device do they have?

 

[meha22410]

Some of them have iphone 5 and some have Samsung mobile phones (s3 and s4)
And yes all of them have the latest version of viber.
please help me with my problem. Why isn't my profile picture showing up!?

 

[Viber]

Some of them have iphone 5 and some have Samsung mobile phones (s3 and s4)
And yes all of them have the latest version of viber.
please help me with my problem. Why isn't my profile picture showing up!?

Thank you for the details.

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

 

[Mariian]

History of viber on PC

Hi,

I had viber in my phone and my PC. Yesterday I tried to get viber on my Ipad with the same phone number as viber on my phone, so viber in my phone was renewed and all my messages history has been deleted ! I still have the messages history in my PC and I thought maybe there is any way to transfer again my msg history from my PC to my phone. Is there any way to recover my msg history or it's gone forever?!

 

[Viber]

Hi,

I had viber in my phone and my PC. Yesterday I tried to get viber on my Ipad with the same phone number as viber on my phone, so viber in my phone was renewed and all my messages history has been deleted ! I still have the messages history in my PC and I thought maybe there is any way to transfer again my msg history from my PC to my phone. Is there any way to recover my msg history or it's gone forever?!

Hi,

Unfortunately, it will not be possible to retrieve those lost messages, since we (Viber) do not keep our users' message history on our servers - we care about our users' privacy.
We recommend to use our “Export message history” function every once in a while, in order to make sure that those messages are backed up.