Thanks mate! Which problems did you had with your previous MacBook ?
@TimothyJohn
I ordered the instant the Apple store opened after the reveal on October 18. My 17" MacBook Pro died for the 2nd time: fried graphics. Apple fixed it the first time out of warranty; class action suit. It worked for a couple more years, but finally died summer of 2020. As soon as the M1 Air came out, I got two; one for my Wife, and one for my Daughter. I'd use my Daughter's til the summer, when she needed it for college. By then I hoped, the new 16" MacBook Pro's would be out. We all know what happened with that. I used the Air enough to be excited for the 16". So FINALLY!! October 18!! I ordered one along with AppleCare+. Nothing but love for Apple over the years. Since my first Powermac G4. ESPECIALLY OSX!!. So, after a week of "processing", it shipped on the 25th. And after a week of nervous UPS watching, it arrived on Nov 1, before noon, hand delivered ...
I opened it to the sound and "Hello! screen". As soon as I clicked to enter my Apple ID; on the bottom of the screen, about 3/4", there were flickering horizontal bars. If a window was open, the top of the window would be showing in this flickering 3/4". It almost covered the dock. I thought nothing of it, ... til it didn't go away! Not after the login/setup process. Not after a restart. I called Apple. They tried to run me through a few things, til they realized, no; this WASN'T an Intel Mac. After safe reboot, updating the OS, safe reboot again, they would now start "an investigation". Immediately, they assumed and put blame on UPS. Now I say that NOT because they wanted numerous photos of the shipping package; but because a tech actually said it! Problem was, the external brown package, the white Mac box plus internals, all immaculate. AND it was put directly into my hands by the UPS driver.
On Nov 2, after getting NO acknowledgment that they received my photos, I was on the phone again with another Apple person. Surely with AppleCare+, I'd get what they called "Replace/return". I'd continue to have the use of a "wounded" computer til the replacement came; then send the defective one back. But the AppleCare+ representative said "No", I wasn't eligible. I would have to first return it, and once "approved" they would send a replacement; thus "Return/Replace". I was getting a bit hot under the collar about that; but guess what ... ? While talking to another Apple Rep, the screen went dark. Not completely, but I'd say about 95% dark. So "replace/return" seemed a useless alternative.
I got a shipping label about 2pm on Nov 2. I FedEx'd the M1Pro before 4p, and it was received by Apple on Nov 4. They approved a replacement as soon as they saw it in transit- Nov 3. It was "processing" from Nov 3 to Nov 25, when it FINALLY shipped. I think I spelled out what happened from there. Almost an entire week in Shanghai. UPS informed me that I'd have to call Apple to start an investigation. I was told that a "supervisor" would call me. They didn't. It began moving about 12hrs after the investigation started. And I took delivery Monday, Dec 6.
Plain and simple, they did not have anywhere NEAR the stock to handle orders. ESPECIALLY anything other than base levels. Even the iMacs and Mac Minis have exceedingly long wait times for their BTO. The best turnaround times are base models, refurbs, and Intel. But still, when asked directly, Apple employees say, "No, there are no problems with production or parts acquisition". I for one, hope we get Apple the HELL out of CCP controlled China, and back to the States. Before the CCP tries to take Taiwan by force and cause even more global economic instability.
Let us know as soon as you can, once yours arrives!
