@Matz: Cannot abide cold offices. You will never, ever, see me in short sleeves in an office, usually, I'm the one in long sleeves, and am also usually attired in a proper, formal, woollen jacket, even when most of the others are in short sleeves.
@kazmac: Unfortunately, it may require a visit in person to sort out your mum's issues. Even with the best will in the world, medical professionals will sometimes get things wrong, and - despite repeated entries and instructions by phone, may still continue to get it wrong until you put in an appearance, in person.
Eldest sister was there in person and said this several times (she is quitting on helping mom at the moment). I cannot step foot back into the hospital given my own fragile system. So why they are not understanding that when all of us -including mom- are very clear on what is going on, is dumbfounding.
Thank you though.