WhatsApp is by far the most used messaging app in Brazil. Almost all businesses use it for client interaction. Large businesses even have virtual assistants dealing with clients instead of using web based chat.
It is used within government (as an informal way of communicating). Even some parts of the justice system uses WhatsApp to notify plaintiffs or witnesses.
I would dare say it is the most important online based tool currently in use in day to day life in Brazil.
It is used within government (as an informal way of communicating). Even some parts of the justice system uses WhatsApp to notify plaintiffs or witnesses.
I would dare say it is the most important online based tool currently in use in day to day life in Brazil.