Defender Pro XT in today from Verizon. Verizon sent me a used case that someone must have returned. It was covered in fingerprints, several good scratches on the back and inside. The frame piece was not even installed in the case. I've been dealing with Verizon for 15 plus years and they have always sent me fresh/prefect/new items every time. Called customer service and they are going to ship a another one and credit me for this one and the new one so basically, I'm getting it for free.
After polishing it with some plastic polish, it's looking pretty good. The scratches are still there but you can't notice them in the pictures. The case is nice, looks fantastic, wth great grip and pretty good Magsafe strength. Otterbox just fused a second piece of clear on the back to sandwich in the Magsafe magnets. Overall, a pretty decent case but like Joe said, need that black rim piece for the front. Couple fast pics: