Which Case Did You Get or Recommend For Your New iPhone 15 /Plus /Pro /Pro Max?

[iFone88]

Are you trolling?

15PM Silicone Case - Apple refuses to honor warranty

Apple refused to honor the warranty on my 15PM silicone case after it dented on the bottom (shows a significantly reduced lip) from either taking it off the phone or swiping up from the bottom with the case on. Additionally it took almost a week of back and forth with Apple Support to get a...

forums.macrumors.com

How is that going to cause physical damage? 🤔

I think so.

They still haven't uploaded a picture to show us. Swiping on the edge of the case is never, ever going to 'dent' it.

 

[macher]

Apple didn’t allow me to warranty my case when it dented on the bottom either from taking it out or pressing down during a swipe - they said they don’t warranty physical damage. I’ll never buy an Apple case again

Pics or it didn’t happen.

 

[iFone88]

I think so.

They still haven't uploaded a picture to show us. Swiping on the edge of the case is never, ever going to 'dent' it.

And if it's damaged from taking it on and off, who on earth would take a case off by putting pressure on the thinnest part of the case?!

 

[gagee]

Are you going to decide which one to keep or you going to run both the frosty and crysty?

I am returning the frosty today and the crystal should be here next Wednesday or Tuesday.

 

[macher]

I am returning the frosty today and the crystal should be here next Wednesday or Tuesday.

Why are you returning the frosty?

 

[gagee]

Why are you returning the frosty?

Just not happy with the frost coming off for the price i paid for it in Canada.

 

[macher]

Just not happy with the frost coming off for the price i paid for it in Canada.

Ok hopefully you’ll like the crysty. What case you running now? I’m thinking of getting the Apple silicone again in storm blue.

 

[gagee]

Ok hopefully you’ll like the crysty. What case you running now? I’m thinking of getting the Apple silicone again in storm blue.

I am using my Andar Aspen leather case right now. I see they might be coming out with a bulstrap closed bottom case and i think i would be interested in that.

 

[macher]

I am using my Andar Aspen leather case right now. I see they might be coming out with a bulstrap closed bottom case and i think i would be interested in that.

Yea me too.

 

[Hooterville]

Looks like the phone rebel crystal gen 5 case is now available on amazon for the 15 pro max. I was able to order it on the Canada Amazon site.

Still no dice for the black crystal here in the US.

 

[gagee]

Still no dice for the black crystal here in the US.

It’s available on Amazon Us. I checked last night on both since i was able to order on the Canadian site.

REBEL Clear Case for iPhone 15 Pro Max [Crystal Series Gen-5] Strong MagSafe Compatible, Anti-Scratch, Non-Yellowing, Protective Shockproof Bumpers, Metal Lens & Buttons, 6.7 Inch Phone 2023 (Black)

Phone REBEL Crystal Series GEN5. All-New Machined Aluminum Lens. Gorgeous CNC Aluminum lens finished in a gunmetal PVD process. World's first removable & upgradeable lenses for a wide variety of functions. Full TPU Armored Sides. Cleaner look + improved hold. Glossy finish on sides & back for ext...

www.amazon.com

 

[macher]

Just not happy with the frost coming off for the price i paid for it in Canada.

Hopefully the crysty won’t scratch.

 

[Hooterville]

It’s available on Amazon Us. I checked last night on both since i was able to order on the Canadian site.

REBEL Clear Case for iPhone 15 Pro Max [Crystal Series Gen-5] Strong MagSafe Compatible, Anti-Scratch, Non-Yellowing, Protective Shockproof Bumpers, Metal Lens & Buttons, 6.7 Inch Phone 2023 (Black)

Phone REBEL Crystal Series GEN5. All-New Machined Aluminum Lens. Gorgeous CNC Aluminum lens finished in a gunmetal PVD process. World's first removable & upgradeable lenses for a wide variety of functions. Full TPU Armored Sides. Cleaner look + improved hold. Glossy finish on sides & back for ext...

www.amazon.com

It's showing "screen protector install kit" highlighted and not the 15 Pro Max.

 

[gagee]

It's showing "screen protector install kit" highlighted and not the 15 Pro Max.

If you look at the description below it Shows as the case product information. They probably labeled it wrong.

 

[Pug72]

Ok hopefully you’ll like the crysty. What case you running now? I’m thinking of getting the Apple silicone again in storm blue.

Using at the mo for a change.

 

[TooMuchPhone]

And if it's damaged from taking it on and off, who on earth would take a case off by putting pressure on the thinnest part of the case?!

It’s a case lol - if it’s meant to be protective it should withstand some pressure - amazing to me how many of you will apologize for a trillion dollar corporation.

 

[iFone88]

It’s a case lol - if it’s meant to be protective it should withstand some pressure - amazing to me how many of you will apologize for a trillion dollar corporation.

One of the things you have said that could have caused the damage is 'swiping up'. You have said even taking it on and off could have caused it? So you dont actually know.

Swiping up, causing a dent in the case is, to be frank, ridiculous. It's not going to happen. No wonder Apple threw your claim out if you said this. Taking it on and off, a possibility but given it shows you on the box how to take the case on and off, if you have told them you use the bottom of the case to lever it off then yep, you're doing it wrong and they have covered themselves (by putting the image on the box)

Stick a picture up, show the forum what Apple will not cover and perhaps help our opinions on this change. At the moment you keep moaning and slating them for not covering an issue but won't show us the issue you have so it's hard to not to see this as trolling.

 

[TooMuchPhone]

 

[TooMuchPhone]

Swipe issue seems unlikely but that is where the dent is so I mentioned it - but yes probably from removing the case - I had no idea there was a method to remove this “protective” accessory

 

[TooMuchPhone]

The image how to use the case to my recollection shows how to put the case on - not off

 

[iFone88]

View attachment 2337576

Thanks!

I'd probably class that as wear (becuase it looks like it's caused by rubbing) rather than dented/damaged.

That said, if that happened after few weeks use I'd be disappointed if it wasn't covered by a warranty. Be interesting to know what they actually said they thought this was?

Have you tried raising the issue again, perhaps to speak with a different advisor? Did you buy the case from Apple?

 

[TooMuchPhone]

Are you trolling?

15PM Silicone Case - Apple refuses to honor warranty

Apple refused to honor the warranty on my 15PM silicone case after it dented on the bottom (shows a significantly reduced lip) from either taking it off the phone or swiping up from the bottom with the case on. Additionally it took almost a week of back and forth with Apple Support to get a...

forums.macrumors.com

How is that going to cause physical damage? 🤔 Let’s see some pics.

Posted a pic - not trolling

 

[Zensō]

Swipe issue seems unlikely but that is where the dent is so I mentioned it - but yes probably from removing the case - I had no idea there was a method to remove this “protective” accessory

Thanks for the pic. It seems to me they should have replaced the case. Apple silicone cases are the most fragile cases I’ve ever experienced; my wife can burn through one in just a few months… lol. I like the design and feel, but the way they tend to self destruct makes them a no go for me.

 

[TooMuchPhone]

Thanks!

I'd probably class that as wear (becuase it looks like it's caused by rubbing) rather than dented/damaged.

That said, if that happened after few weeks use I'd be disappointed if it wasn't covered by a warranty. Be interesting to know what they actually said they thought this was?

Have you tried raising the issue again, perhaps to speak with a different advisor? Did you buy the case from Apple?

I bought at an Apple Store and tried to warranty over the phone - not sure if I go to an Apple Store they will consider because there is a case number attached to the request?

 

[iFone88]

I bought at an Apple Store and tried to warranty over the phone - not sure if I go to an Apple Store they will consider because there is a case number attached to the request?

I have always found them helpful over live chat but in store you may have a better chance? Def worth a go.

How long have you had it? When did it become an issue?