My number one annoyance today is the commonly used phrase “No Problem” which is used as almost a standard reply to being told
Thank You in the service industry. It is the wrong thing to say, and as described is misused.
No Problem, properly used is a response to a situation where someone has intruded on your time, inconvenienced or asked something of you, especially if you don’t know them. It is a neutral reply as in
I might be annoyed, I am not bothered by your request, or
I can accommodate this request.
This is completely wrong when used by an employee in the service industry. To say
No problem especially when a customer says
thank you is ludicrous.
No Problem as if there could be a problem because I did my job, or you are lucky we have Big Macs today, and I decided to take your money and honor your request?
That said
no problem could be used if a customer makes a special, out of the ordinary request and you want to covey that accommodating this request is no problem, but for routine exchanges a much better, appropriate reply to a
thank you would be something like
my pleasure or even just your
welcome, but
No problem?? Gah!
I’d like to order a Big Mac.
That will be $5.00
Money exchanged, food handed over, customer says
thank you.
NO PROBLEM…
I guess I’m lucky there was no problem… 🤔
Related as a cross reference I’ll link this thread: