In the late 1980s, I had been asked to teach the Director of Marketing how to use Aldus Pagemaker on Windows 2.0. She was not technical and constantly called the Personal Computer person for help, quite often for the same thing as she asked last week.What particularly annoys me is (usually young) computer support people who feel that because they know something about computers it puts them on a plane above those who are merely 'users'.
I always felt humble supporting people who were doing a job that I could never have been able to do, with skills that I would never master, while trying to get their recalcitrant and often badly designed computer system back up and running.
I could never put down a little old lady of 83 who managed the front office of a school, a job that would terrify me, having to handle her principal, stressed out teachers, insane and rabid parents, and distressed children who had just lost their favourite pencil, all while making sure there was still a cup of tea and a biscuit for her onsite tech.
As a programmer and graphic designer, I had a lot of experience that I was willing to share, but I was not one for nonsense. When she sat down, I asked her where her notebook was. She left for a minute and returned with a notebook and pen. I told her that I was willing to answer any question and that she should ask many questions, but she should take notes because I would not answer silly questions twice.
She called me occasionally, but she thanked me for being so stern and insisting on her taking notes.