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Carrier Xfinity Mobile iPhone 14 & 14 Pro Pre-Order & Tracking Thread
- Thread starter csmyth310
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Tried my Xfinity store and they didn't have any Pros or Pro Maxes. I was told they don't even think they are getting any inventory until October or November... They couldn't tell me when my "pre" order would ship either so now I am stuck waiting with no idea when mine will ship even though I was supposed to get release day delivery.
Same here, order still shows processing in the app- no information on my FedEx account or from Xfinity. Talked to someone on chat yesterday and he said they still show expected delivery the 16th- that's obviously not happening.
we are in the exact same situation. and they couldn't upgrade my BYOD to the new iPhone. they told me once my new one even arrives, I have to return it to the store and get a different one to try to keep my same number because they had to issue the 14 on a new number to even order it. I'm beginning to think this whole thing was a mistake.
I was going to cancel my order, but THEY WOULD NOT LET ME!!!
How can you not cancel a pending order? This is ridiculous!
I just got off a call with xfinity as well as a chat and they BOTH told me the SAME thing... so they are either reading from a script OR telling the truth... WHO KNOWS!
XFINITY: As i can see that the option to cancel the services is not available now as the device will be delivered tomorrow
ME: How is that possible? It still shows in my account that it is pending
XFINITY: Some deliveries of pre-ordered Apple iPhone 14 devices may be delayed for delivery on Sept. 17 or 19, instead of delivery tomorrow, Sept. 16. there is some issue with the device supply and due to overwhelming response by the customers the device is getting delay by the Apple
ME: If you can't give me a tracking number, I want to cancel the order
XFINITY: The cancel order is not available at this time As the device review is passed. Apple guaranteed phone to us today. Since yours pre-ordered you should get updated on your account soon. And the device is doing to delivered now soon
ME: I would like to talk to someone else
XFINITY: You can try to call our dedicated order verification team to try to cancel the order 1-844-963-0011 Order Verfication
This is when I called and spoke with someone... they have me the EXACT info.
The women on the phone said it would be shipping today and that I would have my phone in a few days! I, of course, do not believe that! So I asked her, "can you 100% guarantee/promise that it will ship today and my account will be updated to reflect that the phone is on it's way to me?" Her response... "well ma'am, those are strong words, but I can guarantee you that you will have your phone next week or the week after." I mean, how do you straight up lie to people.
Good thing is I have an 11PM that works totally fine, but I'm frustrated at the lack of communication! A simple email or update on the delivery times would be greatly appreciated! I know it's a supply issue and out of their control, but a little communication goes a long way! My hubs and I have two small businesses and we know what customer service is like! We deal things everyday! But, you should always reach out to the customer BEFORE they reach out to you! Okay, rant over!
How can you not cancel a pending order? This is ridiculous!
I just got off a call with xfinity as well as a chat and they BOTH told me the SAME thing... so they are either reading from a script OR telling the truth... WHO KNOWS!
XFINITY: As i can see that the option to cancel the services is not available now as the device will be delivered tomorrow
ME: How is that possible? It still shows in my account that it is pending
XFINITY: Some deliveries of pre-ordered Apple iPhone 14 devices may be delayed for delivery on Sept. 17 or 19, instead of delivery tomorrow, Sept. 16. there is some issue with the device supply and due to overwhelming response by the customers the device is getting delay by the Apple
ME: If you can't give me a tracking number, I want to cancel the order
XFINITY: The cancel order is not available at this time As the device review is passed. Apple guaranteed phone to us today. Since yours pre-ordered you should get updated on your account soon. And the device is doing to delivered now soon
ME: I would like to talk to someone else
XFINITY: You can try to call our dedicated order verification team to try to cancel the order 1-844-963-0011 Order Verfication
This is when I called and spoke with someone... they have me the EXACT info.
The women on the phone said it would be shipping today and that I would have my phone in a few days! I, of course, do not believe that! So I asked her, "can you 100% guarantee/promise that it will ship today and my account will be updated to reflect that the phone is on it's way to me?" Her response... "well ma'am, those are strong words, but I can guarantee you that you will have your phone next week or the week after." I mean, how do you straight up lie to people.
Good thing is I have an 11PM that works totally fine, but I'm frustrated at the lack of communication! A simple email or update on the delivery times would be greatly appreciated! I know it's a supply issue and out of their control, but a little communication goes a long way! My hubs and I have two small businesses and we know what customer service is like! We deal things everyday! But, you should always reach out to the customer BEFORE they reach out to you! Okay, rant over!
Just got FedEx tracking in the FedEx app. No mail yet from Xfinity though. FedEx is yet to receive the device and it's showing estimated delivery date for tomorrow 17th
I have kind of a weird question. How much did your package weigh and what were the dimensions according to FedEx details?
I have nothing... no fed ex shipping info in the app and no email from Xfinity! My order still shows pending online under billing and my "pending charge" on my bank statement is now gone. I feel like I'm going backwards! HAHAHAHA!
UPDATE! *Just* got information on my FedEx account- scheduled for delivery before noon tomorrow. Special handling specifically says "Saturday delivery." Ordered ~9:50am CT on 9/9, confirmation email around 10:15am. 14 PM Black 256gb.
So weird. I asked someone else here too and they said theirs weighed 1 lb. Which I thought was weird considering my shipment of a 14 pro is 2lbs. Hmmm….I was thinking maybe they put both iPhones I ordered in one box but maybe not
Have a 14, a 14 Pro and a 14 Pro Max coming via different tracking numbers and all 3 have the same package dimensions/weight. Maybe they got the 128GB which doesn't weigh as much as the heavier 256GB
Literally the exact same thing is going on with me. I am starting to think I should have just waited for it come out and go to the store to buy it. CURSE YOU PREORDERS
While I've never pre-ordered from Xfinity I have pre-ordered from Apple. I pre-ordered the iPhone X when it came out and within 10 minutes of Pre-Order window opening, launch day inventory was not available. If any ordered hours after the window opening, I doubt the phone will arrive today on launch day. Again this was direct with Apple experience but I assume it would be similar when ordering from carriers as well with high demand items.
I ordered my XM phone on 9/9 about 2 hours after the window opened and I have tracking info that shows delivery for tomorrow.
I ordered my XM phone on 9/9 about 2 hours after the window opened and I have tracking info that shows delivery for tomorrow.
Just got my tracking info, shocking. FedEx overnight for delivery by 1:30 PM tomorrow. I won't be home after noon unfortunately so hopefully it gets delivered in the AM.