That is just crazy. People buy notebooks for 3000$ and get this level of support. Other vendors got on site support: They come to your home and fix the notebook at your place. Even if they do not have that kind of support, they will get you a loaner if it takes long. I do not understand how apple can possibly get high ratings for their support.
Imagine if you depend on the notebook for your work. What do people do? Buy two notebooks to have one as a replacement? It seems absolutely ridiculous.
Imagine if you depend on the notebook for your work. What do people do? Buy two notebooks to have one as a replacement? It seems absolutely ridiculous.