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Hi,
I've just recently purchased a new MacBook Pro 15" with a 512GB SSD and I've notice that I am getting the coil whine. I was wondering if anybody had any luck with getting a replacement that didn't have the coil whine or is it something that we have to live with?
Thanks
Longshot99
I've just recently purchased a new MacBook Pro 15" with a 512GB SSD and I've notice that I am getting the coil whine. I was wondering if anybody had any luck with getting a replacement that didn't have the coil whine or is it something that we have to live with?
Thanks
Longshot99
Nothing.
Same issue, bought in store that week, same issue, still running High Sierra too.
Returned next day, contacted Apple and was told by their Product Specialists again, bad batches, other store in Perth has latest stock and they spoke to a Genius Admin and confirmed all store stock is Mojave stock and therefore recent stock.
Went to store, asked them to open it, still had High Sierra, old stock.
Was told they have no record of any bad batches of the 2018 series and there have been no recalls - I’ve been told a lie, twice, I suspect to just up and purchase the product again.
Was advised only way to guarantee new stock is to buy online - did that, got another with High Sierra (mfr date 12 Sep though), same issue again.
Not bad stock, effecting all stock I have tried Australia wide (as online delivery came from Sydney)
My Apple support case has been reassigned 6 times, I sound like a broken record explaining the issue to them over and over again only for it to go nowhere.
Responses I’ve been given, yet I refuse to accept are as follows:
- Fan issue, was sent the link as an official response on Fan Speed and system load, proven unrelated via use of RPM monitor.
- Heatsink expanding due to heat (ok), apparently since the 2017 models the system makes noises when it heats up. Explained the issue occurs regardless of if the system is Cold or Warm, and explained it is a static/buzzing noise, was told yes but other components also make this noise (ok, which? You’ve told me Apple are unaware of anything that makes this noise yet you tell me they’re aware of “components that make this noise”
- “This is out of our technical expertise” I understand not every Genius is going to be an expert, but not one Genius Admin at the store, nor the support staff have ever heard of Coil Whine, yet are able to swear up and down the issue is related to fans and heat sinks. Short Answer - Escalate. Big company, lots of people, if you speak to the people in the know they will advise you, and you can then advise other people of the same issue instead of this issue being ignored due to lack of knowledge.
Trust me I’m pushing this hard, and not because I want some sort of compensation or anything, but because I want to myself as well as other people to be comfortable with the product they purchased, and not allow customer experience to be hindered by poor escalation processes and lack of due diligence.
I have pretty much given up now and am committed to keeping the product and dealing with the issue as apparently Apple are unaware of the issue and it probably won’t be fixed even in the 2019 series unless someone upstream in Apple has information we don’t, but I know it’s clear it’s not a bad batch and no one knows where the support staff got that idea.....
Really really unhappy with my Apple experience so far, staff are doing a great job at trying to push things, but there is a clear disconnect and lack of escalation paths allowing this issue to be properly investigated.
For reference, 3 returns, this is my 4th.
Asked multiple times to bring in my unit, did so and tested in store, was advised fan issue, fed up.
Told them to open up their own stock and test it themselves, got nowhere with that....
Big company that doesn’t give a ****.
As i invested with my people from auth service,if you change the toshiba ssd with an samsung ssd the sound is gone
Isn't the majority of the this thread talking about the very issue you're describing?
Some have the issue, many do not.
Of course they don't give a ****.
I don't think executives at Apple use or care their computers as much as we do. They probably desire fancy things such as luxury houses, private jets and yachts more than a new 15 inch macbook pro. Laptops to them are like keychains to us, who would care whether a keychain is flawless or not? They are just products to sell, numbers in their financial reports and year end bonuses, and a pitch for billion $ investment from Jimmy Buffet.
Apple is a trillion dollar company and as individual customers we can do nothing. Like me buying a Taylor Swift album and becoming a fan doesn't mean I can **** her. She wouldn't give a **** if i don't like her song, there is nothing i can do about it.
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Hi there,
I am the OP and my xth(x>=10) replacement is quite acceptable. Right now I am using it in a very quiet room and I dont' hear anything unless i put my ear to the keyboard.
And I want to tell you guys Apple is still better than others. So far I have tried several other brands: Lenovo Thinkpad X1 Carbon, X1 Extreme, P52, Dell XPS 9570, Microsoft Surface Book 2 and they ALL have coil whine, and all were louder than the MacBook Pro. And MacBook Pro has less fan noise (which makes it too cold to use in the winter).
Cheers.
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If there is coil, there is whine. All have it, some don't notice.
I returned a MBP 2018 15" 512GB SSD back in Mid-Aug due to crazy coil whine noise (see page 6).
Last week I bought a MBP 2018 13" also with 512GB SSD to try my luck again. It still came with High Sierra even though the laptop was made in Mid-Oct. Unfortunately still an amount of coil whine from mainly the SSD, but maybe overall a bit less than the 15"
Besides this, I'm very happy with the 13"
Last week I bought a MBP 2018 13" also with 512GB SSD to try my luck again. It still came with High Sierra even though the laptop was made in Mid-Oct. Unfortunately still an amount of coil whine from mainly the SSD, but maybe overall a bit less than the 15"
Besides this, I'm very happy with the 13"
Just received the Macbook Pro 2018 15' inch and right after powering it up I realized the coil whine. Is there any chance, that it will "break-up" and disappear after couple of days?
Thanks for your quick answer. Does it qualify as an issue? I just had my 2016 15' replaced for the 2018 model after several keyboard problems, so the question is - do the 14 day exchange / return period in this case exist?
How noisy is it, would you be able to demonstrate it in store or would they have to have their ear on the laptop?
Coil whine seems to have cropped up on so many laptops nowadays.
If it were me, I wouldn't accept it, and I'd either return or exchange it
Considering the cost of your investment, I guess if you aren't happy with it there is no harm in taking it back. I can see you being hesitant as they have already upgraded you to the 2018, but then again it shouldn't have come to the point that you suffered from so many issues on your previous one that it warranted the replacement in the first place.
Exactly, just finished a call with one of the seniors at apple care, who had supervision over my replacement process. The conclusions are, that he will ring me tomorrow with further details. He doesn't know yet how the potential process of replacement will look like, since the 14-day exchange / return window doesn't apply to my case.
Crossing fingers for a replacement. However, the question is, do only a minority of 2018 Macbook Pro's have this issue, or is it widely spread, but people do not bother about it? This thread isn't as popular as the KP and keyboard onces.
Hard to say, If I had to guess I would say it is common but many people don't notice or are bothered by it. It is likely that some machines likely coil whine more than others. As this occurs in so many different laptops nowadays, I think it is almost by design that it occurs. Some have reported they have no coil whine at all so it is hard to definitively say how common it is. Some have replaced their machine due to coil whine only to say their new machine also has it which doesn't help!
To be honest, I never heard any of my macbooks having a coil whine previously. They were always dead quite. Weird, that technology is evolving, but quality checks and overall apple "gates" are from year to year worse in their products - especially in Macbooks. Those law suites claims aren't unjustified.
I think they became more prevalent with the 8th gen CPU's, or is it due to the new faster SSD's? Who know's, but Apple aren't alone in this respect.