hey guys - i was dealing with this issue myself too and i did a lot of research and my problem seems to be solved, at least during low to moderate use
before, my 16" was getting hot and noisy with outlook, safari and when I played a youtube.. well, forget about it!
So I did some digging. I'm using a stay go dock, and I was using an alienware 34" 3340x1440p monitor through the HDMI port which I could NOT get out of or higher than 50 hz.
I purchased a USB-C to Displayport cable and I've connected that cable directly to one of the TB3 ports and into the monitor. That's it, I can hit 60hz now and my GPU is not pulling more than 5watts during normal use.. I can watch youtube videos without the fans spinning up like crazy or getting super hot with either the lid closed or not.
So for me - the fix was simple.. Display port > HDMI and hitting 60hz. I can't say that'll work for every setup but I was getting the same heat and noise issues on my 2020 entry level 13" until I used this cable as well.