If that is the case then the 5300 and 5500 are a design flaw because I am unable to work with a machine that heats up to 100 Celsius on basically any "professional" task which then slows the performance in order no to melt itself.
Have you tried touching the keyboard top cover after the cpu runs at this temps for a bit?
I totally agree with you on this point. I have touched it, and it is very hot (not just "warm"). While I can force myself to leave my fingers there without burning them, I would certainly not let my kids touch it.
I would urge anyone who is dissatisfied to return it if they can, and if they are outside their return window to ask for a full refund so they can purchase a different model (e.g. 13" MBP, or 16" MBP with 5600m, or Apple Silicon MB/MBP), because:
- It is a design flaw and not a manufacturing defect or software bug. But Apple support will always classify this issue as either a manufacturing defect or software bug.
- It will not be fixed no matter how long we wait, and Apple will never provide an ETA for a software fix even if they could.
- It will not be fixed no matter how many times Apple attempts to repair (replace logic board) or replace the machine (with a brand new 16" MBP with 5300m or 5500m graphics).
Be prepared for a long fight, where you will have to politely jump through every hoop they throw your way and then escalate the issue by email to
tcook@apple.com when they eventually say "works as designed, no refund".
What I've been told by Apple support is that if you want a replacement (same model/line), they can do that if there is a "major fault" and at that time you can choose to upgrade to 5600m. Senior advisors can approve this. But if you want a different model/line, you must request a refund and then purchase the replacement yourself, which requires a whole other chain of approvals. The bar is already very high for a replacement, and even higher still for a refund.
Apple offered to replace my 2019 15" MBP with a new 16" MBP, but I wanted a 13" or iMac so I asked for a refund. That extended the process by another 5 weeks (to 9 weeks total) and took up 40+ hours of my time running tests and on the phone every 2-3 days waiting on engineering response and various approvals and multiple attempts to repair.
At the end of it all, they denied my request AND WITHDREW their earlier offer of a replacement. I emailed
tcook@apple.com explaining the whole chain of events in detail and expressing my deep frustration with the support process.
After another week waiting they agreed to replace the machine, while explicitly noting that they "don't normally only replace for a major fault, and we do not consider this issue to be a major fault, but this is not the support experience we want our customers to have".
If enough people complain, they may be more inclined to agree to "keep you happy" without admitting any fault or defect. Or we may see an extended warranty program (similar to the butterfly keyboards) in 3 years time, which doesn't help anyone who actually wants to use the machine now.
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Once travel opens up again i'll be using the machine more in laptop mode than connected to a display. I know that i shouldn't have too do this but keeping it in clamshell mode when at my desk isn't a total deal breaker. Im able to keep the temp around 50 to 55 Celsius when in clamshell. My concern is the longevity of the machine and if these temps are acceptable long term.
I do agree that anyone who uses their machine at a desk shouldn't even remotely have to be forced to keep it in clamshell mode to get a desired temperature and lower fan noise.
Also Second update:
Spoke with a senior engineer and he essentially said that again this is expected behavior. 🙃 Can't make this up lol
If you prefer clamshell mode, this is an amazing machine. If you can afford the 5600m model, this is an amazing machine. If you can afford an eGPU, it's a pretty great machine. If you can't afford the 5600m model or an eGPU and you want to use it with the lid open and an external display (even if you can "live with" it in clamshell mode), return it. Get a 13" instead. It'll still be plenty fast, just not quite as fast. It'll still have a great internal display, just not as big. Or wait for Apple Silicon MBP, if you can.
For myself, I'm keeping the machine because I already spent 9 weeks and 40+ hours on the phone battling Apple and I was not given any option to switch to a different model (13" or iMac). So I bought an eGPU (before 5600m was an option). The eGPU quirks are annoying (quit apps before unplug), but the machine is incredibly fast and basically perfect in every other way.
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www.techpowerup.com
forums.guru3d.com
community.amd.com
