Then you are not the average non-Pro user. You might think you are but apparently you need a pro level machine. My wife, multiple co workers, kids, me, wife's friends, etc would all be average non-Pro users and this computer would be perfect for their workload. I 100% believe that this computer is not the right fit for you.
Funny thing is not one of us that is happy with this computer thinks that you or anyone else should be happy with it and find it acceptable for you. You somehow are so myopic that you think because it doesn't fit your workload it doesn't fit anyones.
If anyone tried to say that this machine would be perfect for you I would absolutely disagree with them since you have tried it and it did not work for you.
You can think you are not a pro user but by definition if a non pro machine does not work for you and a Pro machine does then you are a Pro candidate and it is not arguable. Sorry.
When did I or anyone else say that this machine was perfect for you or some other poster after they said it wasn't? We didn't.
Irony is that you think I (or people who are happy) don't have an open mind (open to alternative viewpoints). It is the opposite. When you go around spouting that this machine is flawed or doesn't work correctly you are wrong. It does for many (most) that have it. It doesn't for everyone and not one of us has said any differently.
Yes I have a 2020. I consume video, music, excel, word, powerpoint, edit pdfs, light photo editing, outlook, mail, zoom, terms, messages, VPN. All with no heat issues and minimal to no fan. Fan does come on (inaudible) with zoom and teams.
Again, I was hesitant to engage with you because you were pretty dug in on this. I'm not spouting that the machine is broken, fundamentally unusable, whatever. If you read my post, I wrote:
There's a middle ground here - it's possible to admit that something isn't terrible, but also isn't amazing and without fault.
Some people might not care about the issues I encountered with my i5, but those people are very welcome to hang on to their laptop.
My experience just doesn't marry up with yours. The things you're experiencing aren't the same for everyone that uses this computer. Maybe most people are super satisified, like you, and haven't encountered issues.
Search for '2019 Macbook Air overheating' or '2019 Macbook Air heatsink' or '2019 Macbook Air why is it so loud?' (or replace 2019 with 2013, 2015, etc) and you just won't find the volume of users with issues as you do with 2020's model. Make of that what you will, but again - just because something is fine for you, doesn't mean that's a universal truth. Just because something sucks for me, doesn't mean other people won't be completely comfortable with it and not notice it at all.
Satisfication. With. A. Consumer. Purchase. Is. Subjective. It is not an absolute. You can't tell people who've had issues with their 2020 Airs, 'well, I haven't, so you SHOULDN'T'. It's like me telling you 'When Harry Met Sally is my favourite film, so if you don't like it, you're not WATCHING IT RIGHT.' It's up to the viewer to decide.
You seem to be really struggling with these analogies so maybe that's not helpful, but if you can't even acknowledge that people are allowed to say 'I spent a lot of money on this, it's not what I was expecting and I'm not happy with it'... I don't know what to tell you man.
It's great that your wife, friend, coworkers, kids and entire village are happy with their Macbook Air 2020s (they all have them?!). If you want to get technical, that's a logical fallacy called Argumentum Ad Populum - 'Most people think this, so you are wrong!'
The people you listed are not me, and they aren't the people coming to this thread saying 'mine's getting really hot, what's going on here?' or 'Meh, I'm returning it, it's not for me.' I don't know why this upsets you so much. If you don't have anything constructive to add, why cause yourself the aggravation?