Eep, I'm concerned now. I've ordered a 7+ 256gb matte black too, but I placed my order at around 2pm and was given a delivery date of the 23rd. Haven't had a phone call or email to the contrary.
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Carrier 7/7+ O2 UK Pre-order thread
- Thread starter TJ82
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128 Gb Jet Black 7, I ordered at 8:20-8:30 on the 9th. The site was crashing so I could only get on at that time and it kicked me off the site at 8:02 and made me wait in a queue. The model I've ordered is now 6 weeks + which is pretty extreme.
It kept kicking me off too, it was a shambles! Managed to get back on about 09:0 and it said 6 weeks for the 128 JB plus. I ordered about 17:30 in the end. I couldn't decide between just ordering a 7 for launch or waiting for what I wanted. Ultimately I picked waiting!
I was on the site at 7:57 looking at tariffs and it was in my basket when it kicked me off lol.
I would call them and check, you may be ok but this is what I was trying to explain to the person at O2. People who ordered way later and some times a day after me have been getting emails/txts etc with delivery dates for next week. I ordered at 8.05 or so (I have confirmation email) and I haven't heard a thing, much like others on here, certainly don't seam to be sending phones out based on first come first serve basis.
Hopefully I will get some kind of response from a manager tomorrow. But I would advise anyone to pick up the phone and call O2, the online chat system is just pointless.
O2 online chat:
"There’s been a market-wide delay in receiving stock. We're working to get your new iPhone to you as soon as we can. We're in touch with the manufacturer to get the demand fulfilled. The new iPhones are out of stock and The next update regarding the stock availability will be on 20th Sept and we'll have the exact data of availability of new iPhone."
"There’s been a market-wide delay in receiving stock. We're working to get your new iPhone to you as soon as we can. We're in touch with the manufacturer to get the demand fulfilled. The new iPhones are out of stock and The next update regarding the stock availability will be on 20th Sept and we'll have the exact data of availability of new iPhone."
I would honestly not believe o2 chat, but I'm guessing this is more in line with something that's actually believable.
Can you update if you get yours? I ordered at 8:20 and I've not had an email or text yet! I orders iPhone 7+ in black. Just wonder if that makes a difference?
I imagine the black is more popular than the silver that I ordered.
I'm trying to find out from DPD why their tracking says my delivery is estimated today but the "wheres my parcel been" shows the package arriving at the depot many times.
Date & Time Location Description
19 Sep 2016 06:55 Raunds Your parcel has arrived at our Raunds depot
18 Sep 2016 20:29 Raunds Your parcel has arrived at our Raunds depot
17 Sep 2016 06:05 Raunds Your parcel has arrived at our Raunds depot
17 Sep 2016 06:04 Raunds Your parcel has arrived at our Raunds depot
Edit:
Never mind, it's updated
Your O2 order will be delivered today by Jose, your DPD driver, between 15:16 and 16:16
Last edited:
My iPhone is still sitting at the depot. No more info on delivery but it's still estimate for today. Let's hope it updates soon!
[doublepost=1474277924][/doublepost]And as if by magic it literally updated after I posted that comment!
[doublepost=1474277924][/doublepost]And as if by magic it literally updated after I posted that comment!
There's an issue with DPD for some reason. Ordered my Product Red case for the 7 Plus and shows up and being at the Nottingham depot as of around midnight.
Just had it delivered.
Just had it delivered.
Just received my phone call from an O2 customer service manager and I have to say he was very helpful and apologetic. Didn't try and bull**** me with a rough delivery date etc as he doesn't have one and I much prefer someone to be honest about this fact than try and blag one out of the air.
They guy said O2 are supposed to contacting all customers tomorrow with an update on order status and hopefully will have a deliver date. I was also offered 2 months free line rental so better than nothing.
Roll on tomorrow I guess and we shall see what happens.
They guy said O2 are supposed to contacting all customers tomorrow with an update on order status and hopefully will have a deliver date. I was also offered 2 months free line rental so better than nothing.
Roll on tomorrow I guess and we shall see what happens.
I think there will be major bad news tomorrow! The live chat now is constantly referring to an email/text coming tomorrow with an update. I will ring later and see what I can find out, anyone think there's any chance O2 will give me a 256GB model as they are available in London stores now
I'm the same lol. Just got off chat to them too and been told I'll be receiving an email or txt by tomorrow to give me a delivery date, we'll see!
Forgot to mention mine was a plus I'm jet black!
I get a different answer each time I talk to them. It's so random!
Let the horror stories begin. From the O2 forums:
"Hey guys, so ive been following this thread for a few days hoping I was one of the lucky ones. I'm not.
Anyway.. I order the 7+ Black 32GB on 9/9 8.45am and my boyfriend shortly after me - both with delivery expectation 'Up to 2 weeks'. I've had no email, no delay text, no nothing from O2. Anyway... My boyfriend got a call today saying that he wouldnt be receiving his iPhone (exactly the same as mine) until 30th November.
Live chat are useless. They just say it's out of stock and I will get an email and text when it is dispatched "up to 6 weeks" (Tell me something I don't know please!!)
This was a call from 'O2 Head Office on behalf of his local O2 Store' (even though he ordered online). We called back the number who's automated message said 'Thanks for calling the O2 Business Centre' and someone picked up. When he said he wanted to cancel his order and his contract, they said they couldnt do it. And to call 202.
Then I spoke to a poor boy who knew nothing and didn't even know how to cancel my order and refund me my 'Handset Upfront Fee'. However, he did credit my O2 account with £10 for the inconvencience.
I repeatedly said that I knew it wasnt his fault, and I was sorry to be another one of those customers. He asked if there was anything they could do to stop me from cancelling my contract. I said "Yes, tell me where I am in the queue and realistically how long will it take before I recieve my new iPhone". He couldn't. "
"Hey guys, so ive been following this thread for a few days hoping I was one of the lucky ones. I'm not.
Anyway.. I order the 7+ Black 32GB on 9/9 8.45am and my boyfriend shortly after me - both with delivery expectation 'Up to 2 weeks'. I've had no email, no delay text, no nothing from O2. Anyway... My boyfriend got a call today saying that he wouldnt be receiving his iPhone (exactly the same as mine) until 30th November.
Live chat are useless. They just say it's out of stock and I will get an email and text when it is dispatched "up to 6 weeks" (Tell me something I don't know please!!)
This was a call from 'O2 Head Office on behalf of his local O2 Store' (even though he ordered online). We called back the number who's automated message said 'Thanks for calling the O2 Business Centre' and someone picked up. When he said he wanted to cancel his order and his contract, they said they couldnt do it. And to call 202.
Then I spoke to a poor boy who knew nothing and didn't even know how to cancel my order and refund me my 'Handset Upfront Fee'. However, he did credit my O2 account with £10 for the inconvencience.
I repeatedly said that I knew it wasnt his fault, and I was sorry to be another one of those customers. He asked if there was anything they could do to stop me from cancelling my contract. I said "Yes, tell me where I am in the queue and realistically how long will it take before I recieve my new iPhone". He couldn't. "
I didn't place my order until last Thursday (15th), so something tells me I'll be waiting quite a while if those of you who ordered on the 9th still have no delivery dates.
The lack of information from O2 is very frustrating, I've not had anything at all besides the standard order receipt and contract T&Cs e-mailed through. The estimate I had on the shop page was "up to 5 weeks" (256Gb Black 7+), but I'm starting to think it's going to be even longer than that.
I wouldn't mind if my 6+ wasn't playing up and suffering weird touch screen issues. I will be on the phone to O2 if they bill me for the new contract before they've sent the phone however.
The lack of information from O2 is very frustrating, I've not had anything at all besides the standard order receipt and contract T&Cs e-mailed through. The estimate I had on the shop page was "up to 5 weeks" (256Gb Black 7+), but I'm starting to think it's going to be even longer than that.
I wouldn't mind if my 6+ wasn't playing up and suffering weird touch screen issues. I will be on the phone to O2 if they bill me for the new contract before they've sent the phone however.
Asked them on twitter about new plan as my contract was renewing yesterday and they said "Once it has been despatched it should all be updated on the app to show the new upgrade date, phone etc"