I’ve put my 580 back in today. Currently testing: but interestingly enough. My system is set to not sleep, yet, does go to sleep. Nothing is ticked on energy saving. The only thing to happen is the display go to sleep after 20 minutes. But no matter the settings my machine does in fact go to sleep. I know this because the external drive attached also goes to sleep. (For the sake of comment) yes I’ve tried these issues with nothing external attached and I still have it.
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MP 7,1 Adobe CC / Mac Pro 7,1 / W7500X
- Thread starter daveedjackson
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This is far from a confirmed workaround, but I did check "Prevent computer from sleeping automatically when the display is off" and the computer has not frozen or restarted by itself for 3 days now. All the other settings in Energy Saver shown below were already checked on my system and I was getting all the problems - just added the top checkbox. I have gone 3 days once before without checking that box, so that I why I say it has not been long enough to confirm anything, but this might help?
^^^^Well, we are different.
I turn off my machine at nite and restart it in the morning.
Our settings are different.
1. I never allow my display to turn off - I use "screen saver"
2. We have no HDs, so sleep doesn't apply.
3. Wake for NW access not really necessary since I don't use sleep.
4. Same for "Power Nap"
5. I show my UPS status in the menu bar.
Lou
I turn off my machine at nite and restart it in the morning.
Our settings are different.
1. I never allow my display to turn off - I use "screen saver"
2. We have no HDs, so sleep doesn't apply.
3. Wake for NW access not really necessary since I don't use sleep.
4. Same for "Power Nap"
5. I show my UPS status in the menu bar.
Lou
All I can say is I've been running my system with the W5700X, and while I don't use Adobe I do use various apps with GPU acceleration. Often times I leave my system on for days at a time without shutting it off.
The only time I had an issue was right after the 10.15.6 update, my screen went black on initial boot. Worried me something went wrong, and I couldn't see the login screen. Held down the power button, did an SMC reset and back to 0 issues at all with stability or anything odd.
The only thing I can report with this card, is what might be DSC (display Streem compression) or maybe some update needed for dual XDR's or something but the screen flashes on login, and only in Recovery Mode, I get weird tiling of the display across two screens like the proper resolution can't be output on both monitors like when altering the T2 secure boot setting for example. A bit annoying. I wonder if the Vega II has that issue? But, as far as stability goes not a single hiccup with crashing like you guys are reporting.
So there are some of us who aren't plagued by sleep& stability issues with the W5700X.
The only time I had an issue was right after the 10.15.6 update, my screen went black on initial boot. Worried me something went wrong, and I couldn't see the login screen. Held down the power button, did an SMC reset and back to 0 issues at all with stability or anything odd.
The only thing I can report with this card, is what might be DSC (display Streem compression) or maybe some update needed for dual XDR's or something but the screen flashes on login, and only in Recovery Mode, I get weird tiling of the display across two screens like the proper resolution can't be output on both monitors like when altering the T2 secure boot setting for example. A bit annoying. I wonder if the Vega II has that issue? But, as far as stability goes not a single hiccup with crashing like you guys are reporting.
So there are some of us who aren't plagued by sleep& stability issues with the W5700X.
obviously people use their systems in different ways. i too leave it on for days, so having it sleep is about saving energy.
the bigger point is do you let the system sleep? It seems like you don’t for your post... If you don’t then this doesn’t apply. The issue is after the system has been asleep and the used when woken up. And it’s not just with Adobe software. In fact its nothing to do with it. Mine crashed several times in safari. If you’re not doing this then you won’t get the issue. When I shutdown and start the machine and use it I have no issues. It’s only when its been askeep.
To be clear my system is set to NOT sleep but does. I have a screensaver and the display goes off. but it does sleep.
if you’ve stopped the system sleeping, then of course you won’t have the issue, since the issue is only when the system has woken from sleep...
Update for me, I’ve not changed any of my settings. And had the 580 back in for over 24 hours. Haven’t had one crash and have been doing my dampest to make it happen. Following the same exact behaviour as before. No crashes. No panics. If that’s not definitive it’s the GPU I don’t know what is.
I do put it to sleep; I guess I missed adding to "I leave it on for days at a time without shutting it off." I should also add that I have it set to sleep, and have no issues at all waking it from sleep. I did turn off "Wake for network access" as I do have my system networked with other devices, servers etc. in the house and always turn that off thinking I don't want it to wake in the middle of the night for any 'wake' packets that may be sent to the system.
I wonder if some exchanged their card for a new W5700X? It's weird that some have the issue and some don't. Sort of looks like some software incompatibility somewhere which is probably really hard to chase down as everyone has some different configuration of software, peripherals, accounts, maybe memory setups etc.'
EDIT: FYI it's not just Mac guys with the W5700X having issues either https://www.pcgamesn.com/amd/radeon-big-navi-driver-issues-fix
IMO I do wish I could justify the extra money on the Vega II - mine seems stable enough with my configuration, otherwise the first thing I'd do is force a return of the card and/or computer on the whole and obtain one of them Vega cards as they seem much more reliable in conjunction with the drivers.
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Looking at your settings, does checking "Prevent computer from sleeping automatically when the display is off" have any effect if your displays are set to "never" be off?
Ah ok. So odd. I don’t have anything ticked at all in my energy saving settings. @choreo if you tick the first option and your display goes off then it won’t go to sleep. If it never goes off the system will probably still sleep. Who knows. I don’t care. I just want it to sleep and wake and not panic at inconvenient times. No issues currently with the 580.
I don’t have an issue returning the card. Maybe I’ll do that and ask for a new card. And if I still have the issue upgrade to the vega. For a pro system it’s appalling service.
Might be worth keeping an eye on this:
appleinsider.com
Display lines on 27-inch iMac may be Radeon Pro 5700XT GPU issue | AppleInsider
A very small number of 27-inch iMac users are reporting issues with their Mac's graphics, with some encountering random screen glitches in the form of lines appearing on the display.
appleinsider.com
FYI: Checking the Energy Saver setting "Prevent computer from sleeping automatically when the display is off" (Post #227), was not a "cure-all" workaround, but I did get several days without any issues. This morning when I woke the displays, I was greeted by the login screen - so it crashed overnight.
There was so much promise with the renewed PRO focus for Apple when they started listening (again) to their PRO customers, but those focus groups really just led to a lot of YouTubers getting their voices heard and generating some buzz for FCPX/Logic.
"Real" PRO's who would use the machine to make money (and those that purchase 10+ units) know this is the exact level of service to expect from Apple for an $8K+ machine these days. It's pathetic. Many stick with the platform because they have to. You can't really run a business on a Hackintosh (or at least just Hackintosh).
From Apple's perspective, they think if they control more of the hardware and software (making their own chips), they can offer better support and avoid these issues. It's going to be a long road there with at least 5-7 years of support for these existing machines. There's stuff to fix. Even on the MBP side they keep saying Big Sur is the "fix" for issues. Unfortunately, adoption of Big Sur is likely not going to be as wide as previous OS versions due to the Rosetta2 BS and transition away from Intel.
FWIW, the AMD 5XXX drivers on macOS just are not good. System problems are often not driver issues, but when they converge it's a mess that Apple can really struggle figuring out. I still don't know if it's an AMD issue or an Apple issue, but there is not a lot of collaboration going on to fix the problems or at least any public indication it has improved since late January/February. The ongoing COVID pandemic (and offices still remote in USA) doesn't help.
"Real" PRO's who would use the machine to make money (and those that purchase 10+ units) know this is the exact level of service to expect from Apple for an $8K+ machine these days. It's pathetic. Many stick with the platform because they have to. You can't really run a business on a Hackintosh (or at least just Hackintosh).
From Apple's perspective, they think if they control more of the hardware and software (making their own chips), they can offer better support and avoid these issues. It's going to be a long road there with at least 5-7 years of support for these existing machines. There's stuff to fix. Even on the MBP side they keep saying Big Sur is the "fix" for issues. Unfortunately, adoption of Big Sur is likely not going to be as wide as previous OS versions due to the Rosetta2 BS and transition away from Intel.
FWIW, the AMD 5XXX drivers on macOS just are not good. System problems are often not driver issues, but when they converge it's a mess that Apple can really struggle figuring out. I still don't know if it's an AMD issue or an Apple issue, but there is not a lot of collaboration going on to fix the problems or at least any public indication it has improved since late January/February. The ongoing COVID pandemic (and offices still remote in USA) doesn't help.
I'm running Big Sur on one of my SSDs. I usually don't run a Beta OS full time until final release, but Big Sur is different. I find it very stable with only a couple flaws that I'm sure will be corrected. In Mojave I visited a site that would cause hard freeze's and restarts. That still happened with Beta 4 of BS, but not with Beta 5. There were also other instances involving heavy GPU use when my machine freeze and restart. None of that with Beta 5. My GPU is an Aorus RX5700XT.
Lou
Engineer feedback to my issue. Tech support told them I'd swapped back to the 580, without issue, narrowing the issue to that GPU. To which he said the feedback from the engineers was "it's pathetic" not sure what context my issue is pathetic given their last feedback was wait for Big Sur. Alas the support has organise an onsite repair - not entirely sure what this will do, as they won't be able to repair the GPU. So we'll see. It's all a bit ridiculous now. Support and myself both agreed. Pro product, frankly ****** service for the parts. It's appalling. I told him with comments like that they're not helping themselves with the opinion that Apple will take your money, but not really offer support when needed. AGH I hope all PR read these comments. It's absolutely disgraceful.
You're saying then that you swapped a W5700X for a 570 GPU on the same physical machine and symptoms described throughout this thread went away, resulting in a reliable machine?
It's highly unusual that a support engineer would trash talk engineering like that. Sounds like frustration brewing, which leads me to believe this issue may be more widespread than @choreo's support engineer was suggesting. Of course, I need no convincing that this is probably the case based on my experiences.
Needs to be clarified if anyone reporting similar: Standard off the shelf RX 580 GPU or the 580X (available as stock GPU from/through Apple)?
Also would be highly suspect of any engineer talking smack like that officially when messages, calls, emails, and texts are recorded and/or monitored. Talking to them offline or through unofficial channels is entirely different and you'll hear major complaints on a slew of issues.
Also would be highly suspect of any engineer talking smack like that officially when messages, calls, emails, and texts are recorded and/or monitored. Talking to them offline or through unofficial channels is entirely different and you'll hear major complaints on a slew of issues.
I am just taking a wild "guess" here, but from my experience I would say they have an internal hierarchy that works similar to a hospital - something like this:
Tech Support/AppleCare: works like a patient advocate you are assigned that you usually have quicker access to 24/7 and works on your behalf to alleviate your situation. They are more knowledgeable than the average "patient" and familiar with your case, but they are not "doctors" and cannot operate or prescribe - they can only suggest relatively basic non-invasive treatments, and if those don't work they become the liaison between you and the doctors (what Apple apparently terms "Engineering").
If a problem is determined to be beyond their capability (i.e. software-based problems/plugging-unplugging solutions over the phone), then they escalate the case to what they term "engineering". That engineering department probably has it's own structure - partly diagnostic (the doctors like Gregory House that review your case, but that you usually do not have any direct interaction with) and partly administrative which based on the suggestions made by the diagnosticians determine if you get that "new heart transplant" and how and when that will happen.
From what I see, once the tech support levels have exhausted their "ER" procedures and determine you need more than a Saline-IV or an aspirin, then your case is turned over to engineering for review. Only after engineering's review can they decide to operate on your machine (send you to an area Apple Store) or approve a transplant (send you a replacement part or a new machine). Tech Support does not have the authority to make those decisions, they can only advocate on your behalf, but the customer rarely would be able to get any direct access to anyone in engineering.
So there is usually frustration among customers/tech support when they see recurring themes that are not getting addressed or remedied because the doctors are not reaching the same conclusion as to the cause of the symptoms.
Tech Support/AppleCare: works like a patient advocate you are assigned that you usually have quicker access to 24/7 and works on your behalf to alleviate your situation. They are more knowledgeable than the average "patient" and familiar with your case, but they are not "doctors" and cannot operate or prescribe - they can only suggest relatively basic non-invasive treatments, and if those don't work they become the liaison between you and the doctors (what Apple apparently terms "Engineering").
If a problem is determined to be beyond their capability (i.e. software-based problems/plugging-unplugging solutions over the phone), then they escalate the case to what they term "engineering". That engineering department probably has it's own structure - partly diagnostic (the doctors like Gregory House that review your case, but that you usually do not have any direct interaction with) and partly administrative which based on the suggestions made by the diagnosticians determine if you get that "new heart transplant" and how and when that will happen.
From what I see, once the tech support levels have exhausted their "ER" procedures and determine you need more than a Saline-IV or an aspirin, then your case is turned over to engineering for review. Only after engineering's review can they decide to operate on your machine (send you to an area Apple Store) or approve a transplant (send you a replacement part or a new machine). Tech Support does not have the authority to make those decisions, they can only advocate on your behalf, but the customer rarely would be able to get any direct access to anyone in engineering.
So there is usually frustration among customers/tech support when they see recurring themes that are not getting addressed or remedied because the doctors are not reaching the same conclusion as to the cause of the symptoms.
I am saying exactly this. My 580X which shipped with the system is sure slower, and I can throw a big project at it and it doesn't throw any panics. Infact it's slept 21 times over the last week, and not had one crash after sleep. Doing various things. Big projects requiring GPU.
He read the engineering response basically saying it was pathetic. The support tech's response was "I can't say what I think, because it's against company policy, but it's the S word. IE s-..h.it. I told him It was dangerous to say that to customers parting with a lot of money. Makes Apple seem like they just want your money and not to properly support it. He agreed.
from the escalation of my issue over the last few days it deems Apple are actively investigating this after a number of logged complaints about it. But timescale of update to fix doesn't exist. Basically Apple started selling it, before it was ready to ship. Great for customers with issues.NOT.
Indeed, this seems to be dragging on for many months. I’ve lost a lot of respect for Apple and simply don’t have much faith in their QC/QA or their engineers. When issues linger across multiple OS releases there’s a serious problem! Some people have dropped more money on these machines than very nice automobiles. Apple should be embarrassed.