I spoke to my support last night. The update from engineering was “watch this space, a big update is imminent” and whilst they couldn’t 100% confirm, she basically confirmed.@Hotshoe
thank you very much for your answer and for sharing your experience – I really appreciate it. In the meantime I've read all of your Posts and I am close to order a Vega 2 (it is already in my Basket). I only wait the next call with my Contact Person from Apple Support, very friendly and cooperatively but unfortunately no solution(s) so far…
Great to hear that and I can imagine how happy you're with your new stable System. A stable System is essential and that´s why I am also thinking about to order a Vega 2 – in the end it is even cheaper without spending so much time on resetting, installing or trying other things… waiting for a fix is no more opinion for me, this problem goes on for too long!
As I can see you've changed the complete System to a MP with Vega 2 – right?
My return window is over and I hope that it will also work even if I´ll change only the W5700X against the Vega 2.
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MP 7,1 Adobe CC / Mac Pro 7,1 / W7500X
- Thread starter daveedjackson
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I wonder what imminent means (code check-in or released to public). I searched for 10.15.7 the other day and found nothing, and usually Apple seeds an update with betas prior to its release.
She wasn’t very specific. But she did say they were aware of the issues. And to simply “watch this space” which is assume means there will be an update released. It may even be an update only for the Mac Pro. It may be an update for the gpu, so it wouldn’t necessarily be a full OS update.
not much point in trying to dig in my message @choreo I simply relayed what they told me. I supplied all of my logs and data dumps. Which were “useful”
And just like that I've had more KPs than ever before. Had two today while the machine was sitting idle. I have AE, PP, and AI open almost constantly.
I hope that fix is coming soon.
I hope that fix is coming soon.
This week's recap...
8/2 - (3) freezes followed by logouts right after launching Acrobat Pro - 4th launch worked.
8/3 - Mac logged out during sleep
8/4 - Mac logged out during sleep
8/7 - Dreamweaver could not cut and paste text in code view - no text key commands worked - finally crashed with log out
8-7 - Acrobat froze right after launch followed by log out
8-7 - Mac logged out during sleep
8-8 - Mac logged out during sleep
8-9 - (2) freezes followed by logouts while playing short Quicktime tutorials (no Adobe apps open)
8/2 - (3) freezes followed by logouts right after launching Acrobat Pro - 4th launch worked.
8/3 - Mac logged out during sleep
8/4 - Mac logged out during sleep
8/7 - Dreamweaver could not cut and paste text in code view - no text key commands worked - finally crashed with log out
8-7 - Acrobat froze right after launch followed by log out
8-7 - Mac logged out during sleep
8-8 - Mac logged out during sleep
8-9 - (2) freezes followed by logouts while playing short Quicktime tutorials (no Adobe apps open)
^^^^Have you tried the Big Sur beta by chance? I don't know if the drivers have been updated, but for me, Big Sur is running fine and trouble free. I usually download Beta OSs just to see the new features and seldom use them until release. Big Sur is different. I see no reason to go back to Catalina at this point.
Lou
Lou
Could not be any worse (I don't think!).
No, I have not tried it yet. I see a lot of similar symptoms that I'm having in some other forum "Catalina" topics on iMacs, etc. - so some of this might be tied to Catalina. Also since Quicktime crashed on me twice so far today coupled with the sleep shutdowns, it must not be specific to Adobe. One thing I have seen on the Adobe crashes is they nearly always happen when first launching an app (like still loading assets after the pallets appear). Usually if I can get to work inside an Adobe app, I can go from then on without problems (except Dreamweaver which usually show up after I start working with text in code view).
@choreo
so sorry to hear that! I couldn't longer wait for a fix, so I kicked the W5700X…
On my System all those errors and phenomena were 100% caused by the GPU!
@flowrider
I have already tried that on a separate partition and the problem(s) still occurred on my System. Of cause I only can tell from my experience and Setup and I've tried really everything. I still believe if there would be a fix already outside in Big Sur that we already would have received a new Update for Catalina.
@Hotshoe
once again thank you so much for your answers and experience! I could not describe how happy I am.
I've recieved my new Vega 2 and what should I say… Vega in, trouble out *yeah* that's it, that's all.
Right from the first start no strange behavior, no flickering, no resizing start screen, no red Apple and no more Freezes or Kernel Panics as well! I've stressed the Machine as much as I can and it's rock solid as it should be.
And of cause I can now launch any Adobe CC App or FC right after wake up without crashes and no matter if the MP was in a short or deep sleep. Tested everything. All fine. Finally it is great to have my MP 7.1 at the same level of stability as my 6.1 was by years. Great improvement. Flicker free XDR Display is so 2020.
Another thing I noticed immediately was the noice… with the Vega II my MP is very silent. You can hear nearly nothing. The W5700X was also quite, but noticeable louder than now. Apparently there is so much wrong with this RDNA driven card or the Navi drivers or both – what do I know?
After I've heard that even on the MP 6.1 there are still some problems caused by the D700 GPUs and never have been fixed, I gave up waiting for a fix that maybe comes or maybe not. It sounds trivial but time is money! For the time I've spend searching for a solution to get the W5700X to work I'd now have two Vega II´s… *g anyway, problem is gone, MP runs and User is happy
Btw: Anybody wants a lightly used W5700X with some special Effects?
so sorry to hear that! I couldn't longer wait for a fix, so I kicked the W5700X…
On my System all those errors and phenomena were 100% caused by the GPU!
@flowrider
I have already tried that on a separate partition and the problem(s) still occurred on my System. Of cause I only can tell from my experience and Setup and I've tried really everything. I still believe if there would be a fix already outside in Big Sur that we already would have received a new Update for Catalina.
@Hotshoe
once again thank you so much for your answers and experience! I could not describe how happy I am.
I've recieved my new Vega 2 and what should I say… Vega in, trouble out *yeah* that's it, that's all.
Right from the first start no strange behavior, no flickering, no resizing start screen, no red Apple and no more Freezes or Kernel Panics as well! I've stressed the Machine as much as I can and it's rock solid as it should be.
And of cause I can now launch any Adobe CC App or FC right after wake up without crashes and no matter if the MP was in a short or deep sleep. Tested everything. All fine. Finally it is great to have my MP 7.1 at the same level of stability as my 6.1 was by years. Great improvement. Flicker free XDR Display is so 2020.
Another thing I noticed immediately was the noice… with the Vega II my MP is very silent. You can hear nearly nothing. The W5700X was also quite, but noticeable louder than now. Apparently there is so much wrong with this RDNA driven card or the Navi drivers or both – what do I know?
After I've heard that even on the MP 6.1 there are still some problems caused by the D700 GPUs and never have been fixed, I gave up waiting for a fix that maybe comes or maybe not. It sounds trivial but time is money! For the time I've spend searching for a solution to get the W5700X to work I'd now have two Vega II´s… *g anyway, problem is gone, MP runs and User is happy
Btw: Anybody wants a lightly used W5700X
with some special Effects?
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^^^^I'm not a fan of partitioning a drive. Of my ten internal drives, five have OSs. The Apple OEM with is for emergencies only and I will never modify it. Of the other four, two contain (Catalina boot & backup) and two contain Big Sur (boot & backup). If a drive fails, I'm still in business 👍
If you're serious - how much do you want for the W5700X?
Lou
If you're serious - how much do you want for the W5700X?
Lou
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FYI, I tried Big Sur. Results were encouraging at first but ultimately ran into more of the same (although with less frequency). However in exchange for running beta software you pick up a host of other (to be expected) issues. Certain AI files, for example, went "completely nuts" in terms of display output and hard to say if an issue with W5700X or Big Sur beta. All in all, I'd advise against it. You'll only end up with a buggy display driver (assuming that's what it is) running on a beta OS -- you're really hanging all 10 at that point.
Happy to hear you're in a better place!! I too have been super happy with my system since swapping it out for a Pro Vega II. All the issues covered in this thread are non-existent. It stinks that we needed to pay extra money to get a reliable system, but it usually takes a few iterations to work out all the kinks so not something I was willing to wait for.
If I experience any negativity I still have two Catalina boot SSDs to fall back on. Aint choice wonderful❓
Lou
I just wonder if Apple is really working on the issue? My system for instance every time it crashes and restarts brings up a dialog to submit a report, but it never will allow me to actually submit it - it just flashes and gets caught in a loop until I dismiss it.
It's all but certain that Apple is working on the issue w/ AMD given how consistently unreliable W5700X systems are. Frankly, I'm surprised there's not more news about this, so I can only assume it's because Mac Pro constitutes a relatively small % of user base, and then of that, most customers are probably on Pro Vega II.
Display (GPU) drivers are incredibly complex and it can take weeks to root cause problems, and then there's testing and waiting for a release vehicle. I haven't seen anything regarding a 10.15.7 update so it could be a while unless Apple roles out a standalone fix (assuming they even have one yet).
Well, with that kind of feedback why not grab a regular Radeon VII (or Vega perhaps?) and - depending on return policy in your country - test it for a couple days to see if the GPU driver truly is the only issue before shelling out for the official version? Or if successful - keep it for the interim, hope that the Navi situation clears?
Looks like either not all that much manpower at Apple thrown at this problem or an issue going back and forth between them and AMD.
Looks like either not all that much manpower at Apple thrown at this problem or an issue going back and forth between them and AMD.
I still wonder if there is not a reason behind why B&H removed that single configuration off their website a few weeks ago as a custom BTO option (I ordered mine from them the end of June)? I know Apple still shows it on their website, but maybe B&H has seen some problems and does not want to be caught in the middle? Looks like they sell every other combination.
I just keep getting the feeling I am going to be the last w5700x standing since several people have reported dropping an extra $2000 on a Vega II to remedy the problem. Time is money, but unfortunately in my case the pandemic has knocked out 80% of my income since February (so I now sadly have more time than money) - so I really had to stretch and take a leap of faith on this purchase - hoping it would solve some of my aging 2012 Mac Pro issues, plus I had to spend another $6000 on peripherals to upgrade everything I had to work with this new Mac Pro. Now the solution is to spend 25% more to "maybe" get the MacPro just to work as advertised? If I were Apple, what would be the incentive to fix a problem like this when people are willing to just give them another couple grand for their failure on this configuration?
I just keep getting the feeling I am going to be the last w5700x standing since several people have reported dropping an extra $2000 on a Vega II to remedy the problem. Time is money, but unfortunately in my case the pandemic has knocked out 80% of my income since February (so I now sadly have more time than money) - so I really had to stretch and take a leap of faith on this purchase - hoping it would solve some of my aging 2012 Mac Pro issues, plus I had to spend another $6000 on peripherals to upgrade everything I had to work with this new Mac Pro. Now the solution is to spend 25% more to "maybe" get the MacPro just to work as advertised? If I were Apple, what would be the incentive to fix a problem like this when people are willing to just give them another couple grand for their failure on this configuration?
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Well, see above - pick up a third party card for testing this. Plus - you've posted about these problems for weeks now, haven't you - perhaps you should have considered returning the computer when it did not deliver right away?
It sounds like a severly overpriced machine for just running Illustrator, Dreamweaver and the like. These should be 'easy' apps to run on anything upwards from a chrome book.
It sounds like a severly overpriced machine for just running Illustrator, Dreamweaver and the like. These should be 'easy' apps to run on anything upwards from a chrome book.
So this may explain why people were hearing loud fan noise from their Mac Pro versus others like us with a higher end card. I guess it doesn't put a strain on the system.
You are probably right, I should have just bought the cheapest thing Apple sells. I did not see the warnings that the new Mac Pro was only designed to run FCP and BlackMagic Speed Tests.
Now that's funny!
(Sarcasm intended, I assume.)Apple will get the issue sorted and you'll be happy with the machine when they do.
Well, sorry if that came out to harshly but given all the problems and the advice you received it seems you either need to really look at trying a different kind of GPU or indeed a different system.
On the bright side selling this MP should net you a fresh iMac every few years easily. And I bet the Adobe stuff would run better on that anyway.
(where's the 'I get my coat' smiley when you need it)
Yes "sarcasm" (I hope!).Now that's funny!
Apple will get the issue sorted and you'll be happy with the machine when they do.
All of these freezes/restarts, etc. have not resulted in tons of lost time (yet) - in all less than an hour probably - spent more time with AppleCare and ranting on this forum after hours! But they are frustrating when you are trying to get paying work done on a deadline and not what one would expect with the MacPro price tag. My old 2015 MacBook Pro has been running Catalina since it was released with all the Adobe CC apps and never missed a beat - it cost less than just a Vega II card for the new Mac Pro!
Spent some time on the phone today with an Apple Level 3 Tech again. He did a screen-share and had me run a long diagnostic which he has forwarded to engineering (waiting to hear back). I relayed some of the user experiences expressed on this forum and how some claim to have solved their similar issues by swapping the w5700x with a Pro Vega II. He said "As many machines as we have shipped with the 5700 MPX module, we would be inundated with complaints by now if this was a wide-spread problem, and I am not seeing that" (paraphrasing). He did not think my problems were related to the graphics card? We will see!